Resort Details
- Various Bars & Lounges- Lobby Bar
- Lounge Bar
- Poolside Bar, featuring a swim-up bar
- Capuccino, patisserie and ice cream parlor - Various Restaurants- Italian restaurant
- Japanese restaurant
- Krystal fusion restaurant
- Main Buffet restaurant
- Mexican restaurant
- Poolside Steakhouse restaurant
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Gift/News stand†
- Ice machine
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service, Offsite†
- Parking
- Restaurant
- Tour/sightseeing desk†
- Umbrellas
- Wireless internet connection in public areas
† Fees may apply
- Children's program, onsite
- Fitness center on-site
- Pool
- Solarium
- Spa †
- VolleyballBeach volleyball.
- Water activities
- Golf †-This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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We will be back!
Our third visit and other than the weather a few days, it was a great time! Our trip started with Juan at the front desk and he remembered us from last year. We were upgraded to ocean view. The room had a bigger balcony area and a spectacular view. Our room was very clean and housekeeping (Marie) came daily and left cute towel animals. We only ate at the buffet as there is a huge selection and the food was amazing. The servers are wonderful, friendly and love their job. Our favorites are Aicela, the sweetest and Jorge for breakfast and Noemi for dinner. Again, they remembered us from last year and even knew our drink order when they saw us. Most of our time was spend at the pool with the INCREDIBLE Jerry – two minutes. Riu Party at Dunmar is our favorite! We will be back!
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Amazing Experience
The Hotel is Amazing, Food quality is very Good. Staff is Professional, Courteous and always serve with a Smile. Shout out to Adrian( Customer Service Desk ), Ricardo ( Reception), Maria and Omar at the Roma Italian Restaurant, Liston and Marocchin at the Spaces Buffet.
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Tired Mom and Dad recharge
Amazing experience! On check in we got upgraded for free. Food and service was amazing. Went to isla mujeres booked through riu app and had a blast! For sure want to come back with kids next time.
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Not the Safest Grounds/Walkways - BEWARE of the Sidewalk EDGES Large Drop Offs
Hello, 1st of all I want to say that the service and resort are great. Unfortunately, the grounds are not the safest. While there, my wife was carrying our 3.5 year old daughter and fell off the side of the sidewalk leading from the pool area to the stairs leading up to the hotel. There was is 20-24" drop off on the sidewalk edge with NO hand/guardrail. For some reason, the designers decided to put the hand/ guardrail down the center leaving a large drop off on each side. Most of the drop off has bushes/hedges near the edge. But, there is one specific section that is about 6 feet wide with NO hedge/protection. So, when my wife slipped/fell off the edge, she turned to her back to protect our daughter. While doing so, her right forearm and top of her left hand dragged down the side of the tile surface that coved the walkway. While my daughter was protected, my wife suffered sever lacerations to her right forearm and top of her left hand. My wife had to be taken tot he local hospital for 9 stiches in her arm and 6 in her hand. Needless to say, she could not swim the entire vacation (happened on the 1st day). The worst part, the hotel did not want to take any financial responsibility. In the end, even though we have health insurance in the US, it still cost us nearly $4k in expenses to the private hospital; with no reimbursement from Insurance or the hotel. The hotel staff, including Luna their Customer Service Manager DID confirm that my wife was NOT the first person to fall off the sidewalk edge and that "they wee looking into it". Luna did check on us multiple times after the incident; it happened the 1st day of our trip. But, when I asked for a copy of the incident report and copies of the pictures they had taken I never heard from her again. During our last conversation, she did say "let me see what I can offer/do for you". But, as I mentioned, we never heard from her again after that conversation. We are scheduled to go back again in March 2025 for spring break. As I said in the opening remarks, the hotel is very nice and the staff are great. During that visit I will make it a point to talk to the Hotel General Manager and discuss the situation and our expense in more detail.
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Great Resort for your holiday.
All in all a very good holiday. Could use better beds and more pillows. Food was great. Staff was excellent. Really enjoyed Lounge 24 in the lobby. The maids did a fantastic job. No big complaints. Would return.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26