Hotel Promotions
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availability)
- Late Check out (subject to availability at time of departure)
Complimentary upgrade to next available room category ( subject to availability and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes $1520 in Resort Credits.
Terms and Conditions:

Resort Credit Includes:
Renova Spa - $200 in coupons
Weddings by Riu - $200 in coupons
Romantic Dinner - $60 in coupons
Photography - $40 in coupons
Riviera Cancun Golf - $960 in coupons
Jewelry  - $60 in coupons

Additional Information: Details on credits will be given at hotel at time of check in. Credits are per room, per stay. Must be 21 years or older. Resort Credits are non-transferable, non-cumulative, non-refundable, non-combinable and cannot be used for future stays. Resort credits can be used as discounts on specified select services only. Credits cannot be exchanged for cash. This promotion is subject to availability. Some restrictions apply. *Inclusions subject to changes without prior notice.
Applicable Dates:
Booking Dates: 02 Dec 2024 to 22 Dec 2025
Travel Dates: 24 Dec 2024 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes $910 in Resort Credits.
Terms and Conditions:

Resort Credit Includes:
Renova Spa - $200 in coupons
Weddings by Riu - $100 in coupons
Romantic Dinner - $30 in coupons
Photography - $40 in coupons
Riviera Cancun Golf - $480 in coupons
Jewelry  - $60 in coupons

Additional Information: Details on credits will be given at the hotel at the time of check-in. Credits are per room, per stay. Must be 21 years or older. Resort Credits are non-transferable, non-cumulative, non-refundable, non-combinable and cannot be used for future stays. Resort credits can be used as discounts on specified select services only. Credits cannot be exchanged for cash. This promotion is subject to availability. Some restrictions apply. *Inclusions subject to changes without prior notice.
Applicable Dates:
Booking Dates: 02 Dec 2024 to 22 Dec 2025
Travel Dates: 24 Dec 2024 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars at Riu Palace Las Americas, Riu Cancun, Riu Caribe, Riu Dunamar, Riu Latino and Riu Palace Peninsula. 

Important information: More information will be provided upon check-in. Transportation is not included. 

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Room Service 24 Hours a day
Regularly refilled minibar and liquor dispenser in the guest rooms.
Turn Down Service
In-room safe.
Free sports, activities and entertainment programme as described. Activities include: kayaking, Catamaran, snorkel gear, 1 scuba tryout in the pool, RiuFit program,  Bodyboarding, Pedaloes
Free use of wellness facilities (gym)
"Splash Water World" water park
Free entry to the discotheque (drinks included)
WiFi throughout the hotel.
Daytime entertainment for adults
Live music shows & Riu entertainment
Drinks service at the pool
RiuLand kids club (4-7 and 8-12)
Additional Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Bars & Lounges
    - Lobby Bar  
    - Lounge Bar  
    - Poolside Bar, featuring a swim-up bar  
    - Capuccino, patisserie and ice cream parlor
  • Various Restaurants
    - Italian restaurant  
    - Japanese restaurant  
    - Krystal fusion restaurant  
    - Main Buffet restaurant  
    - Mexican restaurant  
    - Poolside Steakhouse restaurant 
On-Site Amenities
  • 24-hour front desk
  • 24-hour security
  • Barber shop†
  • Beauty shop/salon†
  • Bell staff/porter
  • Car Rental Services†
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • 24-hour front desk
  • 24-hour security
  • Barber shop†
  • Beauty shop/salon†
  • Bell staff/porter
  • Car Rental Services†
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • Gift/News stand†
  • Ice machine
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service, Offsite†
  • Parking
  • Restaurant
  • Tour/sightseeing desk†
  • Umbrellas
  • Wireless internet connection in public areas

† Fees may apply

On-Site Recreation
  • Children's program, onsite
  • Fitness center on-site
  • Pool
  • Solarium
  • Spa †
  • Volleyball
    Beach volleyball.
  • Water activities
Off-Site Recreation
  • Golf †
    -This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4219 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Enjoyed our stay!

    We enjoyed our stay the resort is very clean great location and beach. Staff are very friendly. I don’t agree with limiting at the à la cart, restaurants. Should be able to get a steak and a lobster tail. It is in an all-inclusive. Also, the beds could be a little more comfortable.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very nice place!

    It was great! All employees were very nice with us, very polite! Very clean! Room service was perfect!

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely friendly hotel

    Hotel was picked for us by friends for which one had a 60th birthday. I would have preferred this hotel in a location where you could easily walk into a town / marina. Trips were a long way from hotel so we didn’t get to see enough of Mexico

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Unbelievable

    Had the most amazing week at this hotel. Food and entertainment is outstanding. Staff cant do enough for you. Special shoutout to Alexi (entertainment staff), Eric(Bar staff) and Nico(server round the pool) they have made our stay, always so happy and making our days as fun as they can be. The hotel is definitely 5 star + in every way. We will definitely be returning 😊

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Winter Getaway

    We had a great experience. The staff and bartenders are friendly, the room was very comfortable and the food was excellent no matter where we ate in the resort. The only knock we had was the shortage of pool towels and available pool loungers, not too many on the beach neither. To secure spots we got up at 6am to go out and save chairs so we could spend the day at the pool after eating breakfast.

    Feb 09, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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