Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5006 reviews
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Nov 19, 2025A beautiful setting with amazing staff who can't do enough for you
A beautiful setting with amazing staff who can't do enough for you. Spent 2 weeks here and wanted for nothing. Quality of food was great, drink selection second to none and if it wasn't on the list they were happy to make them for you. We were well look ed after all week special mentions to the following: Audley - looked after us every morning and lunchtime, we'd no sooner sat down than our drinks were in front of us.. with a cheers every time. Winston - our pool bar/lobby bar guy.. another one that remembered us and knew what we wanted to drink. Kimberly - every afternoon, the best coffee and cake These guys are the reason we will definitely be coming back.
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Nov 01, 2025
Best day of our lives, Get married at RIU Palace Jamaica
RIU Palace Jamaica thank you so much for making our wedding a memorable one. Nekeisha White and her team's efforts were noticed and made the day, literally the best day of our lives. Chef Cindy made spectacular food, which my guests said was the best wedding food they have ever had. The team at the spa were so accomodating of my last minute changes to the schedule. The cake was delicious and the flowers were gorgeous. The music was perfect, and just what we had planned. The staff were so fun and helpful. If you're looking for an easy fun wedding this is the spot for you. RIU Palace Jamaica will always have a special place in our hearts.
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Oct 19, 2025Jamaica revisited
Stayed in the Reggae 3 years ago and enjoyed that so thought we’d upgrade this time and stay at the Palace. Hotel is very good, communal areas are always clean and tidy and the bars and restaurants are very good. Special mentions for Audley at the buffet restaurant for our breakfast and lunch, Winston for our drinks at the Hanover pool bar and the Aqua bar and finally Kimberley at cappuccino for our afternoon coffees. However, we did have some problems in regard to small items going missing from the room (charging cable and a pool dress) as well as a run in with reception over maintenance work being conducted from around 11:30 pm to 1 am. It was obvious that they were working in the room 2 doors down from us with drilling and hammering but when we complained the reception staff said it was essential maintenance in the kitchens and not on our floor, despite us seeing workmen in the room!! We didn’t let this spoil our stay and the hotel is overall very good, certain a la carte restaurants are good, can thoroughly recommend the seaside steakhouse and Krystal, the Italian is ok but a bit bland and we only visited the Chinese once, food wasn’t great and service wasn’t consistent with our experience in all the other eateries, maybe we caught them on a bad night. For a quiet relaxing break you can’t beat the palace
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Oct 13, 2025Worst Rui hotel I’ve ever stayed in
This is one of the worst RIU Hotels we have ever had the misfortune to say in it’s classed as a five star hotel I wouldn’t give it three stars we had originally booked into the Rui Montego Bay hotel but after reading the reviews decided it wasn’t our seen so paid to upgrade to the Riu palace We were so looking forward to celebrating our birthdays,Anniversary at this hotel but didn’t expect to have to sign a waiver to say if we got any marks on towels bedding etc we would have to pay minimum $30 maximum $250 dollars you are only allowed to one beach towel a day we have never seen so many bed sheets hanging over other guests balcony Food in the buffet restaurant was awful breakfast the bacon was so overcooked and was always cold as was the eggs ,Hash browns, tomatoes, etc the fresh bead was not replenished had to constantly ask staff for more but it never arrived , there was also lots of flys around the food Lunch and dinner menus were the same not many cooking stations on offer again food was cold Italian restaurant don’t bother really awful as was the Asian the steak restaurant the fillet was lovely but the rib eye was awful we couldn’t cut it even with a steak knife the lobster was also over cooked and again couldn’t cut it you only get one Side dish this I found a bit strange as when we have stayed in other Riu we got so much more sides . The entertainment team were really good , as was the bar staff and the reception staff the buffet and restaurants staff just didn’t want to to be there they looked so unhappy also some of them were extremely rude to guests The young Americans girls that came in to the hotel were there just to get absolutely drunk they were so loud they were constantly being wheeled out of the pool, restaurants, bars, in a wheelchair because they were absolutely drunk my opinion go somewhere else this is like a 18-30 Benidorm hotel you can’t just sit on a sun lounger and chill , We did the Kingston blue mountain and bob marly trip booked through Tui the mini bus that they supplied was definitely not fit for the road seat belts were cut , air conditioning was blocked off sponges stuffed up on luggage racks our driver drove in a dangerous way we did it something in the road and we nearly flipped over if you are doing any trips book with the guys in resort T
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Oct 13, 2025
Experience of a lifetime!
Best experience of a lifetime! Location was wonderful. Views were wonderful. Food was amazing and plenty of variety. Everyone from the staff to the visitors was super friendly. The best part was the entertainment crew! They kept the vibes going with dancing, ring toss, basketball, connect 4. Foam pool party and neon party were off the chain. Shout outs to Genius, Denaro, Astro, DJ Unstoppable, Omar, String Bean, Gaby, and Bubbles for keeping the party alive. But I have to say, Genius was my favorite! He kept us working out in the pool with the water aerobics and was just so full of energy and personality! I will definitely go back here.
