Opening late fall 2022! The all-inclusive, 24-hour Riu Palace Kukulkan is located in the heart of one of the biggest tourist destinations in Cancun. The property is situated on a dazzling stretch of white-sand beach and is framed by tropical vegetation and clear turquoise water.

Enjoy a day of relaxation by indulging at the Renova Spa, with a variety of treatments to choose from. The hotel also offers a sauna, jacuzzi, and swimming pools, where sunbathing with a cocktail in hand is a must.

The renowned all-inclusive program invites you to taste a huge variety of dishes, from local to international recipes. The themed restaurants have a wide variety of options, including Japanese, Italian, or Mexican.

Staying fit during your vacation is possible thanks to the fitness center, volleyball, and non-motorized water sports like kayaking and snorkeling. Adults won't feel bored thanks to live shows, music, and other entertainment both day and night. 

Location

Beach
Cancun International Airport : 12 miles

Property Information

Year Built: 2022
Total available rooms and suites: 428

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 881 reviews
  • 5.0 star tripadvisor rating
    travel with friends

    My group and I had a great time. We came for a five nights and had fun. There is lots of entertainment. The place was very clean. Couldn't have been more pleased with this. The pools were great. We loved walking on the sand and getting in the ocean. The seaweed wasn't too bad of an annoyance, we still bobbed in the ocean which was so warm. The only thing is that i wish there were more food options during the day and late at night. It was just burgers and dogs. And room service was very bad. Loved everything but the food.

    May 16, 2024
  • 2.0 star tripadvisor rating
    THE WORSE STAY EVER!!!

    VERY SMALL AND EXPENSIVE RESORT” NOT WORTH IT!!! We booked this trip almost last minute. We stayed at this Riu Palace Kukulkán in room 709 from April 24-May 7th. It has been one of the worse experiences ever! My husband and I travel at least twice a year and we have stayed at other Riu Resorts. We had high expectations since per Expedia this was a brand new resort and adults only. It was very pricey but since we were ok because we wanted to do something very special for our 10th wedding anniversary. The room was on the small side. There was ZERO privacy because the resort is sooo small that we could clearly see the guests in-front of us when they were showering!! We couldn’t spend a single day enjoying our balcony due to this and the fact that so many guests around us were smoking marijuana, as well as guests smoking it all over the pool areas and per the front desk personnel, nothing they could do about and I can understand that but again the problem is that the resort is super small the pool areas ar extremely crowded that you have no way to stay away of people that like to behave a certain way when they are in vacation. The pools are so shallow that it’s super uncomfortable to get in the water due to it gets so hot by 11am… that was the less of the problems anyway. What made our time at this resort” a true nightmare was the terrible noise the housekeeping team made EVERY single morning starting around 7:15 am!!!! Dragging and dragging furniture, shouting and gossiping right outside your door and to top it all off, they opened our room one day at 7:13 am while we were still sleeping!!!! I repotted this since after our first day. Nothing was done. I spoke to several employees at the front desk, Alan, Jade others I don’t remember their names and even the front desk Manager Monserrat. All she did was offer an apology but things got even worse as far as the noise. We NEVER got a well deserved decent night of sleep! They don’t respect the fact that some guests like to sleep in just a little past 7:30am. They show they do not care or value our business. I don’t have to say that if it wasn’t for the amazing service at the restaurants we will give this resort zero stars if possible. We DO NOT recommend this hotel and we will never be staying here again.

    May 15, 2024
  • 5.0 star tripadvisor rating
    One of the best!

    We found this to be one of the best all-inclusive resorts we have traveled to! We had ocean view, non-elite room on the 8th floor and couldn’t have asked for anything more. The room was spotless, view was amazing, and all the Riu staff were there to meet any need!

    May 14, 2024
  • 5.0 star tripadvisor rating
    relaxing vacation with wife

    the only problem at this resort was the people smoking and vaping everywhere and no one saying anything to them even when directly observed . The resort was to be no smoking but it was not enforced at all. how very rude this was to nonsmokers.

    May 14, 2024
  • 5.0 star tripadvisor rating
    Awesome resort!

    Riu Kukulkan was amazing! From the moment you walk in to the moment you walk out. Elite Club is worth the extra money. The food was great the whole time and room service was very quick. RIU Party is a time we will never forget. Can't wait to get back and do it again with more friends!

    May 14, 2024