Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5390 reviews
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Oct 20, 2025Memorable trip!
We visited Cancún to celebrate our sister’s 30th birthday and chose Riu Palace Las Américas because of the great reviews and our past experiences with other RIU resorts. The consistent quality and service are what keep bringing us back — and this trip reminded us exactly why. From the moment we arrived, the staff made us feel welcome. Viri at the front desk was exceptional — kind, professional, and incredibly thoughtful. She went above and beyond to make sure our celebrations were special, not only for my sister’s birthday but also for my pregnant wife, which meant so much to us. Our room was spacious, comfortable, and spotless — truly great value for the price. A huge thank-you to the housekeeping team, who worked tirelessly to keep everything pristine. Their attention to detail and constant smiles made our stay even better. The restaurant and beach staff were equally amazing. They remembered us each day, checked in often, and made every meal and beach moment feel personal. Their warmth and genuine hospitality stood out. I made sure to write down the names of everyone who made our trip unforgettable — these incredible people are the reason we’ll continue choosing RIU resorts: Viri, Hipolito, Miguel, Salome, Edgar, Santiago, Ana, Rebecca, Bella, Diana, Concepción, Benito, Aaron, Marlene, and Maraly. Thank you all for your kindness, hard work, and heart. You truly made our family celebration unforgettable. We can’t wait to come back and see you again
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Oct 18, 2025
Fantastic Resort!
We've stayed at a dozen or so resorts in the area and Las Americas is our favorite. I read many comments prior to booking so I'd like to address some common complaints and some of my thoughts. The Food: This was our second trip to this resort I don't understand why people would complain about the food. Breakfast is standard resort fair and the lunch buffet is better than most places I've stayed. There's also lunch options served near the pool (not my thing). The worst option is the 24-hr snack area. There are dinner 5 restaurants (I think). The steakhouse aka Black and White is more desirable. It opens at 6pm and we waited in line 30-45 minutes early to get a table. Other restaurants didn't have any wait while we were there. There's also a little place in the lobby that serves coffee, milk shakes, muffins and sandwiches...the milkshakes are fabulous! The Rooms: There were many negative comments about the A/C in the rooms. Make sure the balcony door is completely closed because the A/C shuts off when the door is barely open. I can confirm that there aren't enough outlets! We bring 2 extension cords. The beds and pillows were ok. The Crowd: We've been to this resort in the Spring and it was rowdy in the swim up bar area. We just returned (October) and it was an older crowd. Things still got rowdy in the party pool, but it wasn't as crazy. Overall the people were respectful and thankfully no one brought their bluetooth speaker to ruin the atmosphere. The Entertainment: There's a good mix of things to do. There's a large open air theater for shows and live music and a small dance floor. There's a classy indoor bar area that also has live music/piano. And of course there's pool activities. Additionally, 4 days per week there is a shuttle to take guests to the Riu Caribe Resort a few miles away for a Riu Party that includes party/dance music with dancers and foam drops into the pool on the guests. The Service: The staff was absolutely awesome. Housekeeping wasn't the best - from time to time we noticed some things. Twice the fridge wasn't re-stocked and sometimes we didn't get towels and the tissues ran and weren't restocked. The Beach: We aren't beach people, but it looks nice enough. Overall: Fantastic time and we will be back!
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Oct 17, 2025Derogatory
We god married here in 2010 and before hand we stayed in many establishments but when we wed it was fabulous! We stayed again in 2018 We were there this week commencing 22:10/25 it was so bad! I seen a woman vomit in the pool and I told you this had happened and you told me this would be dealt with an hour after reporting they were still there in the pool! We paid much money for an 11th night stay! I have been 3 times I will never visit again! 5 stars more like 3
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Oct 14, 2025
Great hotel and holiday
To be honest never got a great location looking over the air con units of the Riu hotel next door which was a noise nuisance. That said could see across the lake south. Staff were very attentive and always made sure the drink was flowing. Food in buffet and a La carte was great but the restaurants filled up super quick. Swimming pools really good and very clean with plenty of shade nearby.
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Oct 14, 2025
Another excellent stay
Once again, a fantastic stay at Riu Palace Las Americas. This hoter is beautiful; the rooms very spacious (we had a suite - fantastic!) The staff really makes you feel like family - each and every one takes customer care and service to a whole new level of excellence. Maria at the fromd desk was most helpful; Rico at the Italian - well, lets just say he was a shining example of what customer service can and should be. The hotel is fantastic - the staff is outstanding. We will be returning!