Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Fun time!
We enjoyed our stay at this property, by far Harvard out the most was how friendly and accommodating the staff was. They seem to love their jobs and enjoy making the guests happy. My biggest let down was try gym. It was quite small and didn’t offer a lot of variety. There were no spin classes, as I had read somewhere, not even a spin bike. Most of the property was clean, but the gym and the pool got kind of mucky. I had a film one day on a swimsuit where the water line was. But overall, those were minor things and we had a great experience. Again, super staff and clean rooms.
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great vacay
great resort very clean great friendly staff. good food would definitely stay here again. A little updating is all this resort needs
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Second time back!
This was our second time at this property. We enjoyed it even more the second time! A wonderful location and amazing beach. Everyone was friendly and couldn’t have asked for more. Will definitely be back!
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Absolutely beautiful resort
We have been to this resort a few times and love most everything about it. The staff are phenomenal. The only complaint is there is no bathroom near the theater area, otherwise it is perfect.
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Perfect vacation, 10 out of 10!
January 2025 I’m not big on reviews but this was exceptional adults only. It was perfect! It was a birthday and we arrived and were greeted by Valentino at the front desk, he was so helpful and super nice - thanks Valentino! We got to our room greeted by a bottle of champagne and chocolate strawberries. The room was impeccable, junior suite ocean view as exactly requested when we booked the trip - see pic from our room (thanks again). Mini bar fridge with pop and alcohol was always full of everything you’d ever want (another thanks) and also the amazing friendly housekeeping senoritas. All staff were the best, so many and cannot remember all of them but here are some: Haniel and Marlene at the buffet (so fantastic service and selection), Eduardo and his hombres at the swim up bar (Blue Coral best drink), and lots of fun with volleyball and other games and splashing lol, and then Thomas at the fine dining and his crew (at the Black and White) with terrific lobster tail and filet mignon (so good), as were the other restaurants (suggest the fajitas at the Mexican too!). Entertainment great too (ABBA and Michael Jackson and others). If you go to this resort, tip well and you will be well rewarded (they work very hard to please you). All in all, we would go back in a heartbeat! We’ve stayed at other resorts before, but now we won’t look back to another resort wherever we go - Riu Palace all the way! thank you / gracias 🙏 Read less
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26