In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.
In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8391 reviews
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Jan 13, 2025Great hotel
Overall Riu Palace Mexico is a great place. The property is beautiful and well maintained, The beach is also great with a lot of plum trees. Buffets have an excellent variety of food. We loved Mexican, Crystal, and Steak House restaurants. Would definitely recommend them. If you like your steak medium or medium rare , order rare. The service in the Buffett, restaurants, bars in all other areas was great! Staff were very nice, friendly and helpful. There is no reservation needed to get to the restaurants , first come first serve! We love it! Guys can dress shorts to the restaurants, which is also vey nice ! Room is a good size, beds are pretty comfortable. Nice balcony. Pillows are vey uncomfortable. There is no wall between the room and toilet/shower area. No privacy :(. It feels like you sit on the toilet right in the room. Who came up with this room design?! There is a jacuzzi between the room and bathroom area. Basically, this jacuzzi is in the middle of the room . Instead of jacuzzi, it would be nice to have at least some kind of divider between the room and toilet. We talked to other couples at the hotel and they had the same complains about toilet not isolated from the living area. I really hope with the next remodeling the hotel will do something about this.
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Jan 13, 2025Best holiday ever.
A fantastic trip. My wife and I have not had a holiday in over 10 years and we wanted to go somewhere special. This hotel was absolutely wonderful. The food was excellent serving a huge range to a very high standard. The pools were clean and never over run. The entertainment team were worked extremely hard in making sure all guests were included, offered to attend and generally very nice and welcoming no matter what the time nor event. The beach was amazing, the sand was golden and clear of seaweed and mess. Always a lounger free and space to lay down. The pool staff that were serving were fun, professional and remembered our drinks from day to day so that when we walked to the pool a drink would be only seconds behind us without even asking. Negatives - the tiled steps leading to the beach from poolside were ridiculously hot in the sun, so be prepared and definitely need footwear to venture up and down them on hot days. I guess this isn't really a negative more of a heads up. The one thing that I would say is that with the air conditioning and the rooms there is always moisture in the rooms. We had some mold in the places you cannot reach without ladders as the ceilings were high in our room. The mold was down to the ventilation and nothing else but from an eyeline point of view it wasn't the best. My wife and I are planning a return visit and hope that the staff are the same and the atmosphere is just as welcoming.
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Jan 11, 2025Nightmare noise
Nightmare time. Rui hotels next door Organised Events prevent an early nights sleep do be aware. If your on the outer rooms of this hotel you will definitely be kept awake by noise from next door hotel. If it's not the planned event the guest returning to rooms at 3am will definitely wake you up. The rooms at this hotel are definitely dated. All rooms are separated by a corridor which acts as a echo chamber when guest go back to rooms talking which will keep you awake. The food and hotel complex is amazing but getting sleep when needed is a must. Keep away is my advice. We will NEVER return to this complex of hotels.
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Jan 11, 2025
Definitely needs renovation
I had high hopes for Riu Palace Mexico after reading so many glowing reviews, but sadly, our experience fell far short of expectations. We arrived on December 31 and were immediately disappointed by how outdated the hotel looked. The room was worn out, with visible signs of damage, washed-out linens, and pillowcases with old stains, one of the lights in the room wasn’t working. Not exactly the five-star service we expected, especially given the price point. We asked to see other rooms and they looked about the same. We checked out other Riu properties nearby, and they all seemed more modern and inviting than Riu Palace Mexico. Unfortunately, after a lot of back-and-forth with the hotel and Sunwing, we were unable to move to another property due to a lack of availability. In the end, we used the facilities at Riu Palace Riviera Maya, which was at least more updated. Traveling with kids (ages 5 and 11), we found the amenities lacking. The kids’ club had very limited hours—just two hours in the morning and 1.5 hours in the afternoon—which wasn’t very helpful. The pools were another disappointment. They were all too deep for our 5-year-old to swim independently, and the only shallow option was the swim-up bar, which isn’t accessible to children. The food at the buffet looked promising at first, but many items were of subpar quality. The breakfast juice didn’t taste fresh and seemed diluted. Adding to the frustration, the coffee machine at the main buffet was always broken, so we had to go upstairs to the bar for coffee after meals. The only thing we liked about this hotel was the beach. It was spacious, with plenty of palm trees for shade and no rocks in the water. However, even that wasn’t perfect—it felt overly crowded compared to other beaches in the Riviera Maya. Overall, I wouldn’t recommend Riu Palace Mexico. It doesn’t live up to its five-star rating or justify the premium price tag, especially compared to other Riu properties in the area.
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Jan 05, 2025
10th Year at Riu Palace Mexico - Planning the 11th!
My family and I have been staying at Riu Palace Mexico since 2011 (with breaks for construction and COVID) for our annual trip and we can not get enough of the beauty in the resort! The amenities, rooms, and food are world class, but what keeps us returning is the staff. Housekeeping, entertainment, food, and drink staff are beyond what anyone could expect - they learn your name, remember your favorite drinks, are friendly and smile all day. We talk of some of the people all year round, and look forward to seeing them when we return. I will always recommend staying at Riu Palace Mexico to anyone that asks about a trip to QR.