Hotel Promotions
Free Perks - Shared transfers included when booking Suite, save $53 per person.
Applicable Dates:
Booking Dates: 02 Jan 2025 to 31 Dec 2025
Travel Dates: 02 Jan 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Pickleball
Guests can enjoy playing pickleball on the new pickleball court. Equipment will be provided ( paddles and balls).
Important Information: Reservations at the hotel front desk will be necessary.

Applicable Dates:
Booking Dates: 29 Dec 2023 to 23 Dec 2026
Travel Dates: 29 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $1460 in Resort Credits.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $850 in Resort Credits.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 

Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availibilty)
- Late Check out (subject to availibility at time of departure)
Complimentry upgrade to next availiable room category ( subject to availibility and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars, lunch and snacks at Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and Riu Tequila.

Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Breakfast and Dinner must be taken at the booked hotel. Transportation is not included

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Room service 24 hours a day.
Turndown service.
Drinks service at the pool.
Free sports, activities and entertainment programme as described. Activities include: tennis (raquets and balls),  kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, pedalos ( paddle boats)
Free wellness facilities as described (gym).
WiFi throughout the hotel.
Daytime entertainment program for adults
Live music, shows, and Riu entertainment
Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
Riu Get Together Party at the Riu Tequila hotel
RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Lounges/Bars
    - Bar Cubano
    - Los Mariachis
    - Lounge 24
    - El Palmeral
    - Beach bar
    - Capuchino
  • Various Restaurants
    - Don Julian-Restaurant with terrace
    - Guacamole-Beach restaurant/grill and steakhouse
    - Krystal-Fusion Restaurant
    - La Dolce Vita-Italian restaurant
    - La Bodega-Mexican restaurant
    - Miyagi-Japanese restaurant

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • 24-hour front desk
  • 24-hour room service
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool onsite.
  • Children's program
    RiuLand
  • Direct access to a beach
  • Fitness center on-site
  • General †
    Pickleball Court  
  • Hot tub
    2 Outdoor Hot Tubs
  • Motorized Water Sports †
    Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
  • Non-Motorized Water Sports
    Windsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
  • Pool
    There are 4 pools onsite.
  • Sauna
  • Spa †
  • Tennis court
    There are 2 lit tennis courts onsite. 


Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Access to weekly theme parties for everyone

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8427 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Riu Palace Mexico is okay, but could improve

    Liked the hotel, location, staff and variety of food options. But, my biggest pet peeve is that even though Mexico prohibits smoking in public places, incl. the beach, people smoke everywhere outside. I wish they would have clearly marked designated smoking sections, to cut down on confusion. One waiter was great in telling people to not smoke on patio in front of theater, but others couldn't care less.

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good hotel, great service

    We have just returned from 11 nights at the Riu Palace Mexico. We had a fab holiday here two years ago, and thought we would go back for a second stay. Pleased to say we had another great holiday. Check in was smooth and we were shown to our room on the 2nd floor (room 2027). We emailed the hotel before our stay, asking for a quiet room, and the hotel kindly accommodated our request. The beds were comfortable, we prefer a firm mattress and these were great. Lots of storage and hangers. Iron and ironing board in the cupboard with a good safe. Coffee maker with supplies that were replenished daily. We took English tea bags and put these in the coffee pot to brew, worked a treat. We got fresh milk from the 24 hour snack bar to have with our tea and coffee, as we prefer this to the creamer that was in the coffee drinks pack. The drinks in the fridge were also replaced daily (pepsi, sprite, beer, soda and bottles of water and more). The room was cleaned daily and was spotless. Great shower with shampoo, conditioner and body wash. The toilet cubicle is on the small side, but we had no problem. Air con was great, and a quiet ceiling fan was above the bed. Air con stayed on without the card in the slot which was great as it was 29/30° most days. The bars and restaurants are really good, lots of variety and branded alcohol which we definitely prefer. The wine was good too, with merlot, cab sav, Chardonnay and sauv blanc. The bar staff were very friendly and accommodating. Good cocktails in the main bar too. Entertainment was ok, had a good Abba tribute one evening. The beach is gorgeous, lots of sunbeds although we did find we had to get up to reserve a couple of beds by 9am, as it seemed the beach was busier than the pools. The ala carte restaurants are really good, we ate in all of them twice, as we prefer a served evening meal. No need to book, if they are busy they will give you a pager to let you know when your table is free, we had no problem with this. The hotel is so friendly and staff are great. A little dated but this did not detract from our enjoyment. The only criticism...some of the guests take the all inclusive drinks too far, and staff need to feel confident saying no to serving more drinks, and definitely consider if letting drunk and overly noisy large groups of guests into the ala carte restaurants is fair on the other diners. We had a lovely relaxing holiday and would definitely return.

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very Relaxing Vacation

    We had a wonderful time at the RIU PALACE MEXICO in Playa del Carmen. We liked the feeling of relaxation and security we felt at the hotel. We just wanted to take it easy. The staff were very friendly. We really enjoyed the wonderful food, especially the Lobster Night! There was a person, Joaquin, manager in the restaurant section who was very professional and attentive to our needs, especially my husband with health issues. He was very thoughtful and made our stay very special. We really liked our rooms which were provided by Didier. Great staff!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    BEST BEACH POSITION. !

    Very nice hotel , positives first ….. Best beach , lovely gardens, immaculately cleaned everyday even the bins are polished, Fantastic staff ( if u tip or not as me, brits don’t do tipping nonsense) Food & drinks 5 stars all round, & specially restaurants at no extra cost & no separate booking req, U r able to use the 4 other RIU hotels that r in walking distance, ( except 4 eve dine) Negatives,,,,, Rooms could really do with an upgrade, but are very spacious, & very well cleaned .

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice people, worn place and challenging food

    We stayed at this resort 10-12 years ago and several other Rius and Riu Palaces. Please know it was very clean and the staff was lovely. German is the best pool bartender-very kind. Giving a 3 because it’s very rundown. I don’t know if it’s the economy, or this is transitioning to a regular Riu…but the room is very-very worn; the property doesn’t appear to have been invested in since our first visit. The main issue is was the food. Our one daughter (who can eat anything) threw up each night after dinner, my other daughter and I 3 of 4 nights, and none of us ever felt well (including husband). We ate a lot of saltines and were ready to come home. It is also now a very low key-place-not for 18-20’s. No sports bar, disco, evening pool. It’s for those that lay out, eat dinner, and go to bed, but the food will really impact your trip. (Lots of retirees). Expect 3*food and room with really nice staff and you’ll be ok. Personally, we won’t be back. I’m unsure if will do a Riu again and we’ve done 10+ in several locations; this is our first one since 2020. (Last 2 years Dreams-they aren’t my favorite for different reasons, but we never got sick. My husband and I are unsure where to go next. Seems like our past favorites or no longer hitting it).

    Feb 03, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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