Resort Details
- Various Lounges/Bars- Bar Cubano- Los Mariachis- Lounge 24- El Palmeral- Beach bar- Capuchino
- Various Restaurants- Don Julian-Restaurant with terrace- Guacamole-Beach restaurant/grill and steakhouse- Krystal-Fusion Restaurant- La Dolce Vita-Italian restaurant- La Bodega-Mexican restaurant- Miyagi-Japanese restaurant
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool onsite.
- Children's programRiuLand
- Direct access to a beach
- Fitness center on-site
- General †Pickleball Court
- Hot tub2 Outdoor Hot Tubs
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
- PoolThere are 4 pools onsite.
- Sauna
- Spa †
- Tennis courtThere are 2 lit tennis courts onsite.
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8782 reviews
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Jan 11, 2026Perfect Mexican Paradise!
Incredible stay at Riu Palace Mexico! Idyllic beach, super attentive staff, excellent food with tons of variety, and flawless all-inclusive service. Beautiful pools, fun entertainment, and comfy rooms. 100% recommend – 5 stars! Would return in a heartbeat!
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Jan 09, 2026Not the best in service unfortunately
Never in my life have I ever been on a cruise ship or an all-inclusive where I’ve been questioned about asking for an extra blanket and questioned when I checked in why I “just didn’t do it online”. The best part of this resort is “Francisco” and he was my highlight the whole time I was here. That gentleman deserves a raise and you better never get rid of him when you transfer over to “adults only” he is your saving grace. The first face you see and the last face you see when you leave. He’s an amazing person and I’m glad I got to meet him. Otherwise you’ll find me back at Iberostar Tucan ❤️
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Jan 06, 2026Better options in Riviera Maya
Not worth the money. I’ve been to Riviera Maya several times and decided to try a RIU. Definitely not even a 3 star resort. Dirty towels in your room and on the beach. Several times we got stained beach towels. Even our white towels in our room were stained yellow. It was disgusting! No beach service. Trash all over the beach. Only one bar for all people at pool & beach. Reception was little to no help with issues that we came across. Never would any of this type of service be tolerated at a 4 or 5 star resort. Don’t waste your money here. Several other resorts other than a RIU in Riviera Maya that offer much better options, service, food, and amenities.
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Jan 04, 2026
Not a 5 star at all!!
This IS NOT a 5star resort The staff is friendly but the resort is not up to par The rooms are old and many maintenance issues… we had to change rooms 3 times the first night, then gave up / not getting what we paid for If you tend to sleep in past 9 am- forget it at this resort- the cleaning staff start talk down the hallway at 8:40am. With the thin wall (i.e a guest closing their door 3 doors down shook our room!) you hear everything Do not expect much! The price we paid for 10 days there is not worth it
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Dec 29, 2025
Awesome trip; awesome people
This year’s trip was filled with delays… airport delays. My wife and I experienced something we’d never experienced before, a 15 hour delay to get to Cancun. I quickly called the hotel hotline about the problem and they asked me to send hotel reception an email notifying them of our delay. They graciously replied that our reservation was secure for our preliminary time of arrival. Needless to say, we arrived at the hotel at 3am of our second day, exhausted from our “trek” to find a single gentleman, looking as if standing a post, welcome us, not only with a smile, but also with refreshments! Check-in was flawless and fast. In no time, we were in our beautiful room ready to enjoy our stay. For the next few days. Amanda kept our room spotless and the mini bar always stocked. Our time by the pool and the beach was always excellent. Pastor and Viridiana always kept our drinks coming with a smile and great attitude. In Don Julian, Addy and Geshwen treated us like royalty and the food was outstanding. In the steakhouse, the food was amazing and the staff was really awesome. Last, but not least, Maria at the Cubano Bar prepared some delicious coffees and put some pretty drawings to cheer us up. It was such a great experience that it was hard to leave. RIU hotels, and especially Palace Mexico, have always been a guaranteed destination for fun, cleanliness, and relaxation. I hope we can return next year.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryEffective 9/5/2026, this hotel will convert to an adults-only property.
- AdvisoryRiu Palace Mexico will undergo a complete renovation closing on May 4, 2026 and re-opening on September 5, 2026 as an Adults Only hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26