Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7407 reviews
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Oct 18, 2025A Very Pleasant Stay
Overall, this resort was amazing! It was very clean; the food was above average and they had a nice variety of dishes (even as a non-meat eater, I had plenty of options). The fitness center was probably one of the best I’ve seen on a resort. The staff was very friendly and welcoming. One thing that needs improvement is the evening entertainment. A variety of nightly entertainment would’ve been nice. But we still had an amazing time! We would definitely stay here again!
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Oct 17, 20254 stars
Very nice place clean good food and drinks and we enjoyed that it was adults only. Our room was nice but somewhat small and had a terrace not a balcony. Make sure that you clarify that you would like a balcony not a terrace as ours had no chairs and very small as in standing room only. there were 2 pools, one with a swim up bar that was known as the pee-pool as it seemed no one left the pool and just let it go. We enjoyed the other pool and surroundings. Be careful walking around the pool deck as it is very slippery and saw a few people slip and fall. If traveling to the Malecon it takes roughly 35-40 minutes from the hotel, but we were caught in traffic for 2 hours coming back. Not sure if we will book this location again as we attempted to eat at some of their specialty restaurants a couple of different nights but were turned away because we did not make reservations even though they were less than 1/2 capacity.
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Oct 13, 2025
Gracias
This was our first time staying here and we was very pleased with everything. The food and variety of restaurants were great. Thank to all the staff who work here, especially Melanie she always had a beautiful smile and attitude. Definitely return here!
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Oct 04, 2025VERY POOR SECURITY
My wife and I stayed there Sept 25-28. Absolute horrible security do nothing team. I'll start with the should be easy to handle. We watched a very, very drunk woman by the pool. She kept falling down. Security just watched her continue to fall. My 55 year old wife was going to go help her. Finally after watching this poor lady fall down about 10 times in front of them and security laughing, they finally got a wheelchair for her. Then one night we had a woman screaming, and a man pounding on his room door. Sounded like a couple fight, man was locked out, and woman screaming and man pounding and trying to break door down. We called the front desk several times with "they are taking care of it". Finally after. 5 hours of this we called again at 3:00 AM, and were told that security had been there several times and now police were on the way!! So this went on for 5+ hours!!! Why would RIU let this go on for so long? And the next day call or apology from RIU? NOTHING, no call, no apologies, no nothing!!! Worst handling by a resort I've ever seen in my life. I've sent them a formal complaint letter, so we will see how serious they take this poor action by the resort security.
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Oct 03, 2025
Fabulous hotel
Fantastic hotel .We loved the elite service The restaurants were amazing ,the food delicious. The elite bar on the beach was lovely , top range of alcohol and the bartender was so nice . The beach was long and sandy but we didn't go swimming because of the sea snakes .We would definitely return but sadly tui doesn't fly from the u.k anymore.
