Resort Details
- Various Lounges/Bars- Lobby Bar
- Sports Bar - Various Restaurants- International buffet
- Krystal Fusion restaurant
- Japanese restaurant
- Italian restaurant
- Mexican restaurant
- Grill and steakhouse
- 24-hour room service
- Elevators
- Exercise gym
- Golf,Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- 24-hour room service
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Tour/sightseeing desk
- Water sports†
- Internet Access
† Fees may apply
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Non-Motorized Water Sports- Windsurfing
- Catamarans
- Kayaking
- Snorkeling equipment - PoolThere are 4 swimming pools, one of them with swim-up bar and adjoining Jacuzzi.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of the hotel.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great location and fabulous food
RIght on the beach with a view of Isla Mujeres. Close to downtown Cancun, and just steps from bus stops, and from the ferry dock. Lots of activities for children. Rooms were kept very clean by friendly and hard-working staff. No snorkel gear or kayaks or paddleboards.
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I stay here every year!
I come solo. My friends at the Palace Peninsula remember me and take very good care of me from the first day to the last, See you next year!
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Can't say enough about the terrific staff here
Such friendly and accomodating staff! Arturro at the front desk and Serg the Electonic/Technical guy who came to fix a minor door key issue were so easy to deal with! We stayed in the Adult section, this is the best section. There was no elevator in these smaller buildings, so make sure if you need the ground floor you ask for it. Adult pool, personal a/c thermostat, good hot water and perfectly clean room . VIP (adults) has a dedicated adults-only restaurant, and feels more private than in the big building. I saw some drama going on in the lobby (mostly due to drunk young people) but that is not the fault of the hotel. The Riu parties, especially the Neon party, were amazing. I am not a big drinker and being older, I was more of a spectator. But I noticed there was a lot of security and felt safe. There was food and drinks everywhere. All the restaurants were good, but KULINARIUM-OMG. Waitstaff made it a 5-star experience. My adult son and I agree it was the BEST food we have had in a long while. Sports bar always open for a snack People who do not read the info on the website or aren't frequent travelers to Mexico should not leave negative reviews. Yes there is some language barrier, but they try their best. Would gladly come back to this hotel, and was perfectly comfortable here. Thanks, RIU!!
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Great Vacation at the Riu Palace Peninsula
Our 7 day stay at Riu Peninsula was fantastic, with great pools and fun beaches! The restaurants were very good, with the Italian being out favorite. Everyone on the staff was friendly and attentive.
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Great getaway for anniversary trip
The resort was super nice, it was not crowded maybe because it was after the Spring Break rush. Everyone was super helpful and friendly, we did not venture too far off the property. There is a convenience store and pharmacy down the street. There are plenty of pools, the beach area is small but very well maintained and we also accessed the beach at the RIU resort next door. We would happily stay here again. Food was good, minibar was always stocked. We stayed in the Deluxe Jacuzzi Suite and the room on the patio was enormous. Transportation to and from the airport was also handled through our booking with the resort which made things very easy.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN (approx $5) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26