The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.  Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.  Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel.  Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2011
Floors: 20
Total rooms: 562

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8593 reviews
  • 4.0 star tripadvisor rating
    All and all ok

    This is my 9th resort in cancun so ill try to rate as honest as possible. I’m l literally here right now sitting in the sports bar and been here 5 days with a few to go. The property is spotless and very nice. The staff is well trained and does a great job. The food is average at best and believe me I’m not a picky eater. My wife and kid liked the buffet. Myself i basically cereal and fruit for breakfast and salad for lunch because i couldn’t hardly eat the rest. Im also used to being able to go to any restaurant in the resort for lunch but here only buffet and Italian restaurant is open. The pools are clean and the temp seems to be regulated so they were always comfortable. Restrooms are no where near the pool so you have to hike to the bathroom each time. I will never understand why resorts build pools and serve drinks all day without making restrooms as close as possible. Make sure to bring a yeti so you can get a big drink and stay cool the entire time. They do nightly shows and we went to a few and have entertainment at the pool daily as well. They do big parties next door a few days a week but we did not go because we had our 13 year old son. Also we could hear and see it from the beach and it’s not my thing, basically bad techno music thumping at full volume. The sports bar is open 24/7 and has finger food if you’re drunk enough to eat it lol. A few pool tables but it cost $3/game usd to play which is kinda bull for an all inclusive. All in all of all the resorts i been to here i would put it in the top 5. That being said, i would only come back if it was in sale. I guess for me it’s the food that was the breaking point. Usually i don’t want to leave but on this trip i cant wait to get home and eat any where!!!! Also i admit im getting more picky the more resorts i go to and see how it can be. If this is your first time and you get this place on a deal, pull the trigger. You wont be as picky as me lol. Also the service in Mexico compared to anywhere else is no competition. Seriously you are treated like a king.

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    Riu palace Peninsula 06/2024

    Amazing Resort ,I traveled a few times to Cancun and this is the best hotel so far.I stay in on the villas adult only . Rooms spacious,super clean great housekeeping service. Great restaurants,with the villa’s reservation u get a different bracelet color ,with that bracelet u have a extra restaurant ,also can make use of others Riu properties from 10:00 am to 5 pm,I have a private adult only infinity pool in front of your room ,jacuzzi on the balcony and inside your room. About restaurants great service amazing food,buffet a little bit crowded,love the steak house ,lobster on the menu,at the Italian restaurant ossobuco is the star with lamb shops. Sport bar amazing 24 hours ,good breakfast Is a great place for kids also ,a lots of activities like foam pool party,daily early night shows,Xbox competition on the main teather very important the beach is like a pool good for all ages no big waves very call . My only complaint is about Tobago bar by the beach after 8:00 pm they aloud people and families from next door resort Hotel Faranda Maya caribe , to access the hotel ,they have a green color bracelet. Also security guards let them pass to consume for free for what other people pay for it’s not right.

    Jun 13, 2024
  • 4.0 star tripadvisor rating
    Fantastic hotel and amazing staff. Could do with a night time bar with some music though!

    Fantastic experience at this hotel. Me and my partner, (now fiancée, we got engaged on this trip!!) had the best two weeks. The views from the rooms are fantastic, as shown in the photos! The drinks in the fridge are replenished each day and housekeeping staff work really hard and have such high standards. The only slight downfall was there were not many channels on the tv but you don’t come on holiday to watch tv.. it was just something for the background whilst we got ready to go out in the evening. The staff all around the hotel are so so lovely and cannot do enough to help you! Such polite and helpful staff. We never had issues getting a sun bed, and there were always plenty of umbrellas available (for people like me who sadly burn easily). The swim up bar was a firm favourite for us, I wish we were still there with a cocktail in hand! Staff are consistently cleaning the pools. The only slight negative was that the same music is played around the swim up bar on repeat which can get a little tedious, must drive the staff crazy!! The riu parties are so much fun and you literally just walk next door for them. Just again the music does tend to repeat itself at the events which drives you a bit mad! The food was fantastic. There are lots of options in the buffet restaurant, and the themed restaurants are so lovely. We tried three of them, admittedly you have to get there by around 6.30 to be seated but this was already expected. The steak restaurant is lovely but is not air-conned so we could only tolerate going there once. The only thing we wished this hotel had was a bar with music. If you are a young couple like us, after watching the entertainment show, it would be handy to have a small area where music plays and you can have drinks. We found ourselves bored in the evenings and did often get a taxi to the centre near Coco Bongo. Don’t do this! Get the one dollar bus, we only found out afterwards and spent 30 dollars each way for a 5/10 minute car ride. There is a sports bar but no music plays in there. Would definitely recommend this hotel but if you want somewhere to have a drink at night time, you may be better off in the Riu Cancun which I believe has a club at the hotel. Overall we had a wonderful stay on our first visit in Cancun and even better that we got engaged!! Many thanks to all of the staff- they all deserve every tip they receive!

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    Lolly0110

    What a great hotel very clean the rooms are amazing.The staff are very friendly and helpful Deigo in the lobby bar is great always smiling. A good choice of pools and plenty of sun beds beach very clean no sea weed just white sand.Food good lots of choice.Entertainment a bit hit and miss some nights better than others.It is safe to go outside the hotel we got the bus to downtown Cancun one dollar each way do not get taxi very expensive

    Jun 05, 2024
  • 5.0 star tripadvisor rating
    Excellent

    Everything was absolutely excellent we were on the 17th flr best view service was amazing Marcelino Alexander and a couple of the young ladies were top service. The only thing is we wished there was more entertainment at our specific hotel for our age group The RIU party was for the younger crowd

    Jun 03, 2024