Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4187 reviews

• 

  I had a great time

  It was me my wife and her best friend we had an amazing time the food was great staff prompt and excellent. Will be visiting again

  Oct 07, 2026
• 

  A little dated, but fun!

  The food was great, and the hotel was quiet meaning the restaurants were available for us to just walk in. We really enjoyed the unlimited drinks and the proximity to the beach! However, the building itself is a bit dated - we initially had to move rooms due to a broken shower, toilet and fridge, and the new room had the hairdryer fall off the wall and a plug socket fall out! Despite this, they were clean and comfortable.

  Oct 07, 2026
• 

  Not great, but would return if cheap

  The wife & I arrive 18th September for 11 nights and stayed in room 3046. On arrive the hotel looks very grand with big chandeliers hanging from the ceiling and very polished floors. Check-in was very straightforward and off to our room. First impression the rooms are quite large very spacious loads of storage everything you need but also very dated. I first stayed in a Riu hotel in 2007 and it’s the same decor. While we were there for our 11 day’s we had a problem with our shower which was broken and also had to get maintenance to fix the toilet which also broke. Our room was cleaned everyday and also mini bar was re stocked daily but I did tip both. We met one couple who had to change their room because of mould and the room wasn’t very clean and smelled disgusting. Luckily we didn’t have problem. The lift nearest to our room kept breaking down, it was reported by the wife and several other guests but again it obviously wasn’t repaired properly as It would break again within hours. The pools are disgusting, the one with the bar is so cloudy with the amount off urine. The water they pump in is the same temperature as the water that has been pumped out so obviously it’s the same water and not being replaced by clean water. The pool at the side off it isn’t much better it’s also disgusting with the amount of flies and other rubbish that is floating about in it. Someone walks around the side off it with a net picking up bits he can reach but might as well not bother. Also the pool area wasn’t cleaned, loads off sand about and the sun loungers where dirty and sticky. Beach is full of sargassum (seaweed) and it stinks and even though the hotel aren’t responsible and make every effort to remove, it’s still not nice if you want to use the beach. Food was fab if you used the main restaurant, breakfast and evening meals were in La Isabela. There was always loads off choice always hot and delicious, but if you wanted any service like a drink you had to tip the waiters otherwise you would be ignored. Dinner was my favourite which is in the La Bodega which also is the steak restaurant on a night. We also used Pepes food which is the pool/ beach snack bar and the chicken was fabulous. We tried most al a cart restaurant and our favourite was the steak restaurant and krystal which if I was to score would give both 9/10 for both service and food. Tried the Spanish La Badega and only went once it wasn’t great food was lovely but service saw shocking. Buffet started but as soon as I sat with my starter the main was already brought to me which wasn’t great. Didn’t try Yakohama so can’t comment. By far the worst was the Italian which I was most looking forward to. Buffet starter then the brought our meals after we had finished this time. Wife ordered the lamb cutlets, one was perfect, one was very fatty and the other was tough as old boots. I order the fish and looked lovely until I bit into it and it was full off bones. My first mouth full I pulled several bones out so it was left. We didn’t even wait for our dessert just got up and left. Overall this is a poor Riu hotel and definitely not worthy of a Palace statue. We where lucky as got our holiday at a great price and if I could get it for same price would probably go again but to pay full price would probably use one off the other Riu hotels in Punta Cana.

  Oct 06, 2026
• 

  Love this Resort 5 stars all the way

  I have been staying at the Riu Palace Punta Cana 4 times now. Excellent service. The staff is very friendly. Clean rooms. We know a lot of people here now that we stay in contact with till this day. There are an amazing team . There are amazing and treat us like royalty. Sanchez is great always took care of us and his team are always amazing people.

  Oct 05, 2026
• 

  FABULOUS

  We are here now and personally we cannot fault this hotel we have a lovely room.on the 3rd floor spotlessly clean All Staff are Amazing nothing is ever too much trouble the Animation team are a lot of fun ..The main buffet is really good lots to choose from ..the speciality restaurants we have only been to the steak house which was lush i dont have a big appetite so prefer a buffet . The surroundings of this hotel are stunning the pools and beach are fabulous ..Everyone here works really hard to make your holiday special .. Then we come to the entertainment in the evening which is not always brilliant but even if good the sound system is knocking them out its distorted really awful ..sound checks would be good to get the dynamics and clarity right .. We would definitely come back here . The themed partys are a lot of fun we loved the white party Pink tomorrow cannot wait ..

  Oct 02, 2026