Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3649 reviews
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Nov 18, 2025Beautiful Resort
Everything was amazing! The food was delicious overall, the resturants were fantastic, and creative buffet options. Great party options and cool themes. Friendly, above and beyond staff. The beach was beautiful with calm waves, not too much seaweed in the water. There were little shops near the pools, but the vendors were a bit pushy and charged us more than sticker prices and we felt a bit scammed. Other than that my only complaint is with the other people staying at the resort who didn't seem to have spatial awareness or consideration of others at times. Other than that, amazing resort overall, will be going annually!
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Nov 17, 2025
Birthday vacation
Took my daughter to celebrate her 18th birthday, overall it was an amazing vacation, the staff was amazing and they kept our room clean and stocked, we got ripped off by one of the stores down by the pool area so I wasn’t happy about that, and the food could have been better but overall it was a beautiful resort
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Nov 17, 2025Great Staff, But the Resort Misses the Mark
Review: We had high hopes for this all-inclusive, but overall the experience was disappointing — though the staff truly stood out and made parts of our trip enjoyable. Pros: The service was the highlight. Javier at the beach took excellent care of us on Friday and Saturday—always attentive, friendly, and fun. Ruben consistently had our beach chairs ready each morning. At La Isabela, Raul and Ray were wonderful as well. Drinks were good, and the pool bar has a lively, upbeat vibe. The beach was beautiful, and the ocean was calm enough to swim in safely. Cons: Our original room had a strong musty smell. While the resort did move us, the second room had its own issues: a broken refrigerator and a missing liquor bottle. The elevator closest to our room on the third floor was unreliable—we were even stuck in it at one point—and the ice machine didn’t work. The soap dispenser in both our original room and new rooms had fallen off the wall. Both rooms shows various signs of disrepair. The towels had an odd smell and were often unusable due to the smell. The food was the biggest disappointment. Most options were subpar to mediocre unless you hit the buffet early. The specialty restaurant menus were extremely limited, and room service isn’t something I’d rely on. I ended up eating less than expected simply because the food wasn’t very good, and the options were limited. Because of the combination of poor food and the overall feel and condition of the rooms, the stay just didn’t feel clean, comfortable, or relaxing. We even looked into switching to Riu Macao, but no rooms were available. It is unclear if Macao would have been an upgrade but we wondered if because it was smaller if it would be better kept. Bottom line: While the staff we mentioned were fantastic and truly bright spots, the resort itself fell short. Unfortunately, we wouldn’t return here or recommend it to anyone seeking a fun, relaxing getaway with friends.
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Nov 16, 2025Relaxing trip with beautiful weather.
My trip was nice and couldn't have asked for more beautiful weather. The people in the daytime on the beach could have done a better job on asking you if you needed a drink. Most times I just got up and got my own. Would love to see different shows every night and not the rui grand with all the little kids on the stage. I have been there a few times and this time the shows were not the best. The bed was not as comfortable as my last stay and the pillows need upgrading
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Nov 16, 2025
Sharon talbot
Just came back on the 15/11/25 absolutely amazing. All staff were amazing very friendly especially Rosa and John Kelly, will definitely be back met some amazing friends
