Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace.

Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Capuchino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7987 reviews
  • 5.0 star tripadvisor rating
    Fantastic - faultless!

    We had our honeymoonn at this complex and we were not disappointed. Fantastic friendly staff, service, amenities, and cleanliness. We thoroughly enjoyed our stay here and will certainly be back. We miss it already!

    Jul 11, 2024
  • 5.0 star tripadvisor rating
    Great hotel

    Lovely hotel, great pools and outside space. Rooms were best i’ve stayed in but bath was in the middle of the floor, ok for couples but not very private if sharing with family/friends, however there was a separate enclosed shower which was very good quality. Buffet had good choice. Evening entertainment not very good and not much to do there if raining, but you can use the other Rui hotels which are all within walking distance. Hotel Tequila has a great sports bar and better entertainment so probably better for teenagers.

    Jul 11, 2024
  • 5.0 star tripadvisor rating
    I'd go back, 100%

    We read a lot of reviews talking about the specialty restaurants being meh, but I don't go to an all inclusive for specialty restaurants, I go for exactly what we experienced at the Riu Palace Riviera Maya. Here are my comments in no order: 1. The staff is amazing. You will never be outside or inside during daylight hours and not see a smiling employee cleaning something. We saw them painting, trimming palm trees, WASHING THE WALLS, you name it, they were doing it. And anytime you walk by, they say hi with eye contact and a smile. Not kidding, I would give the staff at the Riu Palace a 12 out of 10 stars. Just awesome. 2. The pastor tacos at the Chili's lunch spot were insane. I would go back just for these tacos. I had them six days in a row and have missed them ever since. 3. The beach vendors are cool if you just say no thank you. We made friends with a handful of them and they didn't pester us once we said no and continued to be cordial. 4. We loved how everything was so close but didn't feel like we were limited with any specific amenities. 5. The rooms actually get COOL! And the towels you get? THEY'RE ACTUALLY DRY! 6. Loved how the adjoining rooms work. We were still able to have privacy, but immediate access to our kids. 7. The bathtub in the middle of the room is weird, not functional as a tub, but MAN is it a great place to store dirty laundry! 8. Loved the balcony and view of the pool/beach. 9. I wish I could see Claudia at the lobby bar every day. No one made me feel as special as that woman did. Ever. 10. Having a pharmacy on the ground floor was CLUTCH. Who knew I would fiend for overpriced Doritos?

    Jul 10, 2024
  • 5.0 star tripadvisor rating
    A relaxing and beautiful stay

    We had a wonderful family trip at Riu Palace Riviera Maya. Would highly recommend this all inclusive resort for the beautiful grounds, the level of service, and the suite accommodations including connecting rooms for families with older teens. When we stepped into the lobby we were instantly impressed by the grand chandeliers and the concierge who took our bags and drink order. You can’t beat the palm tree lined view from the lobby all the way down to the water, a truly beautiful resort that is well maintained. A few highlights and tips: -tip the wait staff, they will return to the beach/pool and treat you especially well -for us, the buffets were the best food options with huge selections. The steak house was ok and the Japanese restaurant was ok as well. The food is beyond adequate and at times really good but not the best all inclusive food I’ve had -if you come during the summer, be realistic about there being seaweed on the beach and in the ocean. The RIU team works really hard to keep it clear but at some point it’s a losing battle. The beach was gorgeous. -if you utilize the Riu inexpensive airport transfers, be prepared to wait at the airport up to 45 minutes for your ride. The service they use has up to 45 minutes to accommodate your group but the way back to the airport is scheduled and there was no wait. We had an amazing and relaxing trip and will definitely visit again! Many thanks to the Riu staff and the entertainment team “other services.” They provided a lot of fun at the pool during the day and for the evening shows.

    Jul 07, 2024
  • 5.0 star tripadvisor rating
    Excellent vacation experience

    First inclusive experience and we’re NOT disappointed. Everything from the room to food to entertainment was wonderful. The staff was so friendly and professional and everything was SO CLEAN! not a worry on the world here. We travelled with our college and high school aged children and they had the time of their life too. The palace had the ideal spaces: pools, ocean, amazing activities.

    Jul 06, 2024