The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Sunny Trip
Just got back from a wonderful trip to Hotel Riu Palace Riviera Maya. Place is immaculate, cleaning is done 24/7. Staff so friendly, very helpful and great fun. Location could not be bettered right on the fantastic tropical beach. Wonderful holiday!
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Great even when Illness Strikes
So, if you have to get COVID…this is the place to be (aside from home). The staff was caring and reception will call a nurse to come visit you in your room If you need one ($40 US for my visit and Covid/flu test).There is a pharmacy for meds you may need under the hotel (though u have to walk outside and down hill and around..its pricier than one down the road but so convenient )The chef made me impromptu tortilla soup upon my partner asking if they had any for me..Ramon (front desk?)called me to see how I was and if I needed anything…the staff let my partner bring me dinner (though I’m sure I could have called room service and asked for special items not on the menu)…and sitting an hour in the sun when sick felt good (so housekeeping could clean our room)the long travel day home sucked but the staff at Riu was wonderful. PSA: use the hand sanitizer on wall as you walk into and back out of the “bread and soup” area of buffet!!
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No entertainment, horrible salty over and undercooked food! Great wait and cleaning staff
To start off I would like to say room staff and wait staff (in the restaurants) are amazing, Beyond helpful and go above and beyond. Wait staff at the pool never return after taking your order. The issues at this hotel are definitely management and board member issues! Mold, mildew and pink mold in the rooms near the tables causing the wall paper to peel back due to the black mold. (Right behind the chairs) My best friend her mum and i left there very sick with chest infections. They are low staffed. Staff is moved around and areas of the resort are shut down or desolate, so you have no choice but to walk from one end of the resort to the other side of the pool area if you want to eat otherwise your choices are takeout or the 24 hour lounge with shriveled stale food. Serious lack of an entertainment director or has a very low budget. Guests are not motivated in anyway shape or form to encourage a good time. A serious lack of music, unless they are having their foam party that seems to stay all on one end of the pool overflowing one end with foam above guests heads and nothing at the other end. Leaving one end bare and the other creating a dangerous environment for the guests on that end. The food lacked variety other than once in 10 days they had sausage paddy’s instead of links and once had marble cheese instead of cheddar. Food was extremely salty, meat was over cooked and homemade pasta not cooked and doughy. The hotel was clean other than the black and pink mold issues in the rooms. Again The wait and cleaning staff are amazing I would love a better organized resort with the same staff. This is far from a 5 star resort, a pretty exterior and well kept grounds do not constitute a 5 star. A 5 star should be the overall experience and unfortunately it was lacking in many areas. I would not stay here again given our experience
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Great Value
We've been very happy at the Riu Palace Riveria Maya. The only way they could improve is with more comfortable beds and pillows. The staff are incredible and the beach is so lovely!
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Relaxing holiday
We were apprehensive at booking an all-inclusive hotel, preferring normally to go B&B and eat out at night. However we found that the choice of restaurants and types of food available was more than enough to satisfy us. The hotel is located on the beachfront of course, and therefore if you didn't fancy lying by one of the pools, you could lie under the palm trees on one of the (more than) plentiful beds in a totally different atmosphere. I would like to congratulate RIU management on employing so many staff, they are everywhere! The only downside of this (and nearby RIU hotels) is that it's at least a 20 min walk to Playacar town, it's inside a well-managed compound amongst other condos and hotels so no dodgy characters lurking, but if you're uncomfortable with walking far in the heat, a taxi will cost you 200 MXP (around £8) each way. Would I stay there again though? Yes we both loved it!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26