Hotel Promotions
Up to $1460 in Resort Credits.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $850 in Resort Credits.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply.
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availibilty)
- Late Check out (subject to availibility at time of departure)
Complimentry upgrade to next availiable room category ( subject to availibility and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2025
Travel Dates: 24 Dec 2024 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars, lunch and snacks at Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila.

Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Transportation is not included

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2025
Travel Dates: 24 Dec 2022 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities

The All-Inclusive program includes the following amenities:

• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.

• Snacks and drinks 24 hours a day.

• Regularly refilled minibar and liquor dispenser in the guest rooms.

• In-room safe.

• Room service 24 hours a day.

• Turndown service.

• Drinks service at the pool.

• Free sports, activities and entertainment programme as described. Activities include:  kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)

• Free wellness facilities as described (gym).

• WiFi throughout the hotel.

• Live music, shows, and Riu entertainment

• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.

• Riu Get Together Party at the Riu Tequila hotel

• RiuLand Kids Club for ages 4-7 and 8-12

All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2025
Travel Dates: 24 Dec 2022 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Lounges/Bars
    - Daiquiri
    - Lirico
    - Lounge 24
    - Cancun
    - Capuchino
  • Various Restaurants
    - Don Rafael
    - Il Portico
    - Yashima
    - Krystal
    - Chilis
    - Agave

    All restaurants are non-smoking.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • 24-hour front desk
  • 24-hour room service
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service
  • Safe deposit box
  • Sauna
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports

† Fees may apply

On-Site Recreation
  • Children's pool
    Children's pool with slides
  • Children's program
    RiuLand kids club
  • Direct access to a beach
  • Fitness center on-site
    New RiuFit area
  • Motorized Water Sports †
    - Jet skis
    - Parasailing
    - Waterskiing
    - Diving
    - Deep sea fishing
  • Non-Motorized Water Sports
    - Windsurfing
    - Sailing
    - Kayaks
    - Snorkel gear
    - Body board
    - One introductory scuba lesson in the pool
    - Paddle boats
  • Pool
    Pool area with 4 pools on-site.  This property has swim-up bars.
  • Sauna
  • Spa †
    - New relaxation pools at Renova Spa
Off-Site Recreation
  • General †
    Access to pickleball court at Riu Palace Mexico
  • Golf †
    Golf course located within a mile of the hotel.
On-Site Attraction
  • On-site Entertainment
    Access to weekly theme parties for everyone

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8295 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sunny Trip

    Just got back from a wonderful trip to Hotel Riu Palace Riviera Maya. Place is immaculate, cleaning is done 24/7. Staff so friendly, very helpful and great fun. Location could not be bettered right on the fantastic tropical beach. Wonderful holiday!

    Feb 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great even when Illness Strikes

    So, if you have to get COVID…this is the place to be (aside from home). The staff was caring and reception will call a nurse to come visit you in your room If you need one ($40 US for my visit and Covid/flu test).There is a pharmacy for meds you may need under the hotel (though u have to walk outside and down hill and around..its pricier than one down the road but so convenient )The chef made me impromptu tortilla soup upon my partner asking if they had any for me..Ramon (front desk?)called me to see how I was and if I needed anything…the staff let my partner bring me dinner (though I’m sure I could have called room service and asked for special items not on the menu)…and sitting an hour in the sun when sick felt good (so housekeeping could clean our room)the long travel day home sucked but the staff at Riu was wonderful. PSA: use the hand sanitizer on wall as you walk into and back out of the “bread and soup” area of buffet!!

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    No entertainment, horrible salty over and undercooked food! Great wait and cleaning staff

    To start off I would like to say room staff and wait staff (in the restaurants) are amazing, Beyond helpful and go above and beyond. Wait staff at the pool never return after taking your order. The issues at this hotel are definitely management and board member issues! Mold, mildew and pink mold in the rooms near the tables causing the wall paper to peel back due to the black mold. (Right behind the chairs) My best friend her mum and i left there very sick with chest infections. They are low staffed. Staff is moved around and areas of the resort are shut down or desolate, so you have no choice but to walk from one end of the resort to the other side of the pool area if you want to eat otherwise your choices are takeout or the 24 hour lounge with shriveled stale food. Serious lack of an entertainment director or has a very low budget. Guests are not motivated in anyway shape or form to encourage a good time. A serious lack of music, unless they are having their foam party that seems to stay all on one end of the pool overflowing one end with foam above guests heads and nothing at the other end. Leaving one end bare and the other creating a dangerous environment for the guests on that end. The food lacked variety other than once in 10 days they had sausage paddy’s instead of links and once had marble cheese instead of cheddar. Food was extremely salty, meat was over cooked and homemade pasta not cooked and doughy. The hotel was clean other than the black and pink mold issues in the rooms. Again The wait and cleaning staff are amazing I would love a better organized resort with the same staff. This is far from a 5 star resort, a pretty exterior and well kept grounds do not constitute a 5 star. A 5 star should be the overall experience and unfortunately it was lacking in many areas. I would not stay here again given our experience

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great Value

    We've been very happy at the Riu Palace Riveria Maya. The only way they could improve is with more comfortable beds and pillows. The staff are incredible and the beach is so lovely!

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing holiday

    We were apprehensive at booking an all-inclusive hotel, preferring normally to go B&B and eat out at night. However we found that the choice of restaurants and types of food available was more than enough to satisfy us. The hotel is located on the beachfront of course, and therefore if you didn't fancy lying by one of the pools, you could lie under the palm trees on one of the (more than) plentiful beds in a totally different atmosphere. I would like to congratulate RIU management on employing so many staff, they are everywhere! The only downside of this (and nearby RIU hotels) is that it's at least a 20 min walk to Playacar town, it's inside a well-managed compound amongst other condos and hotels so no dodgy characters lurking, but if you're uncomfortable with walking far in the heat, a taxi will cost you 200 MXP (around £8) each way. Would I stay there again though? Yes we both loved it!

    Feb 15, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

    Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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