The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8657 reviews
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Feb 22, 2026Excellent All inclusive
After an initial issue with our room view (Elite Club advertised as “best views” but originally faced a roof/restroom area), hotel management handled the situation appropriately. That response significantly improved our overall experience. Strengths: Food: The best we have experienced at an all-inclusive. Consistently high quality, well-prepared, and varied. Service: First-rate across the board. Staff are professional, attentive, and genuinely pleasant. Cleanliness: The entire property is extremely well maintained. Elite Club: Provides the privacy and feel of a boutique resort while still giving access to the amenities of a larger property. This balance is a major advantage. Beach: Pristine, well-kept, and enjoyable. Safety: We felt very safe throughout our stay. Areas for Improvement: Gym: Small and under-equipped. The setup resembles a home-style multi-station unit rather than a true resort fitness center. Some equipment needs repair or updating. Views: There are no true oceanfront or direct ocean view rooms, which may be important for travelers prioritizing that experience. Overall, once the room issue was addressed, this was a very strong all-inclusive experience. The combination of exceptional food, cleanliness, service, and the Elite Club environment makes it a compelling option—just set expectations appropriately regarding room views and fitness facilities.
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Feb 18, 2026It’s not what you do it’s the way that you do it
Arrived at this hotel with tui Usually book the hotels direct off the riu app but this time booked with tui nvr realised booking with tui the hotel only want to give you a garden view any other riu would of give me a upgrade to decent view specially as I have a gold card but this hotel dug there heels in and refused not even just to keep me happy being a loyal customer they wouldn’t budge the only time they agreed to move me to a decent view was when I offered to pay I thought being a hold card holder it was a bit harsh as I’d like to keep my good customers happy but no not the staff on reception I agreed to pay £250 to be upgraded to a better view I wasn’t unhappy just disappointed with riu for mot caring about there loyal customers if you book with tui be prepared gold card holder or not you getting put in a room with a terrible view and getting charged to upgrade apart from that hotel was nice staff are lovely but all them years earning a gold card count for nothing
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Feb 16, 2026BEWARE
My family stayed at Riviera Maya for one week in January 2026. My 20 years old son had a separate reservation and was supposed to join us two days after our arrival. On Thursday, January 15, 2025, my son came to the resort to visit us. Upon arrival, he was stopped at the entrance booth. For no apparant reson, my son was forcibly restrained, "imprisoned" inside the tiny security booth and was ordered to stay there. Thereafter, he was physically assaulted by a Riu Palace Riviera Maya security guard. My son was traumatized and called me for help. We filed a complaint with the Hotel. As a result of this incident, my son was traumatized, and our entire vacation was ruined. Very disappointing!
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Feb 15, 2026
Perfect winter holiday
This hotel boasts a perfect beach fronted location, it is immaculate throughout and the staff work tirelessly to maintain its beautiful presentation. The selection of food and drink available is plentiful and very varied but it is the staff that make this hotel, starting with Daniella C at reception, who really can’t do enough for you . They were all fantastic but special credit for the friendliness, warmth and professionalism from the wonderful Mendez and the team, especially Lorenzo and Esteban. Thank you! Claudia whips up the most amazing cocktails, her personality always makes the Daiquiri bar a fun place to start and end the evening. We also enjoyed the fitness classes provided by Raul, he was very professional and knowledgeable and the daily classes were great fun, whatever your ability. To conclude this is a beautiful hotel, in a great location with amazing staff throughout.
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Feb 10, 2026
Perfect first international trip
My first international trip, and I'll say I can't wait to go back! Staff was super friendly (and very well staffed), rooms were very clean. Everything you could need was very accessible. I want to give a special shout-out to the pool bar server named Adrianna... She made us feel like family! She was amazing! One of the main reasons I can't wait to go back is to see her. 10/10 trip for me!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 29.32Mexican Pesos per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50