Riu Palace Tenerife

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3426 reviews

• 

  Almost faultless

  We stayed as two adults and two teenagers for a short Four night break, and overall the hotel was almost faultless. From check-in, everything was incredibly smooth. We arrived earlier than the official check-in time and, although we had two rooms booked, the hotel kindly allowed us to have one room ready a little sooner, which was really helpful. The food was very good. I wouldn’t say it was five-star dining, but there was a good choice and everything we had was enjoyable. One of the things we particularly loved was that there were no sunbed wars! You were guaranteed a sunbed every day, which made such a nice change and meant we could properly relax. The hotel was clean throughout and, above all, the staff were absolutely amazing for the majority of our stay. I would definitely return. The only reason I say almost faultless is because our experience on checkout day was very disappointing and completely different from the rest of our stay. Before travelling, I had explained that we would need a late checkout because of an invisible disability. I was told this could be guaranteed for an additional charge of €20 per hour, which we were more than happy to pay. However, when it came to the last day, a member of staff called Pilar was extremely evasive, difficult and, unfortunately, quite rude. I was essentially told that she had not been informed about the previous arrangement, despite this having been discussed beforehand. Eventually, we were moved to another room with a single bed and single shower, which was absolutely fine and we were grateful to have somewhere to stay until later. It was really the way we were spoken to and treated that was upsetting. After being made to feel so welcome throughout the stay, it was disappointing to feel as though, on the final day, we suddenly became an inconvenience. Even ordering drinks became unnecessarily difficult because we no longer had our original room number to provide. We did manage to order them, but then I felt uncomfortable being followed towards reception to make payment, rather than simply being treated in the same way as we had been throughout the rest of our stay. It really was a shame, because the rest of the holiday was fantastic and I would happily come back. I just hope the hotel can look into the way guests are treated on checkout day, particularly when additional needs have been discussed and agreed in advance. Overall, a lovely hotel, fantastic staff, great facilities and a really enjoyable stay. We would definitely return and make sure our flight times were better on the way home so we didn’t have the same check out issues

  Aug 30, 2026
• 

  A brilliant stay- we didn't want to come home!

  A beautiful stay at Riu Palace. For us the ultimate beach location, with pretty sunsets, an easy stroll to La Caleta and short taxi to Siam Park. The food was excellent with more vegetarian options than previous hotels of this level. The bedroom was clean and comfortable but what stood out to us the most was the friendly, helpful staff. Particularly Lachun who looked after us in the pool side restaurant and Mario who helped us with our drinks orders and gave general great advice. All the staff were so smiley and friendly though. Great customer service.

  Aug 29, 2026
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  Nice hotel, few changes needed for 5*

  Visited here for 8 nights with my husband. Location for us was perfect, nice 10-15 minutes walk into main centre or 5 minutes walk the other way and your in the lovely little fishing village of La Caleta, where you will find some beautiful restaurants. Hotel staff were all polite and work hard to make attendance to your needs. Cleaners work endless to keep rooms and the rest of hotel in order. Unfortunately the rooms and hall ways are dated and need some attention. 5* hotel, that does not supply any free water daily. This is something I have never experienced before. Usually at least a bottler per day. My advice would be to visit a local supermarket to stock up as the water in the room is overpriced. Sun lounger were an issue on our first day, many being reserved and not used till late morning. Following days we did get up early to have breakfast so we were able to get a sun lounger. The hotel says it has a no reserving policy in place but this is not adhered to. Food was good, always finding something we would enjoy at breakfast and dinner. Just a few changes would make it a little more like a 5 star.

  Aug 12, 2026
• 

  A GREAT WEEK AWAY, LOVELY HOTEL

  Location is great - quiet end of Costa Adeje but a lovely walk along the boardwalk to a beautiful little shopping mall and some restaurants. Walk further on and there is a larger shopping centre (designer) and seats where you can sit and look out to sea. Hotel and grounds are lovely. Inside buffet restaurant is very much old style Riu and is probably ready for a refurb but very spacious and clean. There is a large outside area where the views are beautiful. Sadly a lot of the tables overlooking the gardens and the sea seemed to be “reserved” by people who had the same table at breakfast and dinner every day. I got the impression that these were returning guests and the tables were saved by waiting staff. The food in the buffet restaurant is good - the same as most buffet food but loads of choice and well cooked and presented. The desserts are the little cakes that really all taste the same. It would be nice to see proper desserts rather than the little generic sponges and soft ice cream. It probably saved me from myself though so I shouldn’t complain! We did not eat at the other restaurants as we have eaten at other Krystal restaurants in other Riu’s and were not that impressed. The staff are mostly lovely, reception staff were welcoming and cleaning staff very nice. Waiting staff were all polite, helpful and pleasant with the exception of one whom I won’t name who was actually quite rude. A female “chef” on the meat carving one night was also unpleasant. It was also a little challenging trying to get pre-dinner drinks in the bar by reception and we gave up on three occasions. It was not due to being busy, they were chatting and not paying attention to people wanting drinks. Entertainment was OK, a good female singer one night but the World Cup was on so there was more interest in that. Rooms were very comfortable and bathrooms large with great showers. Sheets were not changed and there was not the usual card on the bed to request. Regular changing of towels, even in the evenings, and our bed was turned down twice. Curtains drawn and bins emptied which is a nice touch, I think. The grounds are lovely and extremely well maintained. We actually didn’t use the sunbeds and pools because, quite honestly, we couldn’t be bothered to walk around looking for two together that didn’t have towels on them. There is no enforcement of the rule of not saving sun beds so, of course, the usual game of let’s bag a sunbed and disappear until 4:00pm is rampant. Drinks are plentiful at breakfast but water has to be paid for at dinner which I find ridiculous in a country where you can’t drink the water. I think it’s €3 a 500ml bottle so that soon mounts up! Riu you need to change this like you have with the decision not to charge for room safes. A very welcome change of policy which I am sure every guest appreciates. One last thing, I always read Tripadvisor reviews prior to booking and continue to read them until I go. Shortly before our holiday I read a review from someone who said they had a lot of cockroaches in their room. This disturbed me!!! I am happy to report that I didn’t actually meet up with any cockroaches at all during our week away. Maybe that room was ground floor, I don’t know but we were safe on level 7. We had a lovely week away A very comfortable hotel and one which I look forward to going back to.

  Aug 03, 2026
• 

  3 star hotel not 5

  Hotel was nice but looks dated in places Pools are nice and heated Food was terrible warm lack of choices very greasy poor coffee Entertainment very poor zero music around the swimming pools And evening entertainment hardly any starts at 9pm all finished by 10.30 pm Drinks and food very expensive I would not stay at this hotel

  Aug 03, 2026