Riu Palace Tenerife

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3442 reviews

• 

  Will I be back yes

  This was our third time this year it never fails to impress. The food was delicious only one thing I would like to see are English Sausage for breakfast Dinner was great lots of choices the staff in the restaurants are great really attentive Bar staff are friendly and nothing is any trouble Pool area d gardens are really well kept Just a few minor points 1 people vaping around the pool even though there is a huge designated area 2 Adults without children using the kiddie pool to sunbathe I saw quite a lot Of parents not been able to get round the pool 3 I saw a couple with 8 towels 4 The beach are is looking a little sad the membrane is showing through the sand The beds are a bit jaded The parasols could do with a it of maintenance Will .i returned yes in a heartbeat

  Oct 12, 2026
• 

  Great hotel.

  First time at this hotel, we had wanted to stay here since we saw it on a walk along the seafront on a previous holiday. Rooms were fine, food great. Didn't feel the need to use the speciality restaurants, we were perfectly happy with what was on offer if the main buffet restaurant. Pools were large and warm. Lots of sunloungers, always available even arriving at midday. Umbrellas were available with every pair of beds and there was shady spots under trees too. Separate smoking area too which was much appreciated. The beach was accessible in front of the gardens, accessible via a secure gate. Free safe was a nice touch. Tea and coffee making facilities in the room plus a fridge. Nightime entertainment was very good. Didn't see much during the day round the pool. No volleyball, shooting etc, which didn't bother me. Bus stop 5-10 minutes walk that will take you into La Caleta or Playa de las Americas. Purpose built shower rooms for freshening up before leaving, rather than using a spare bedroom. Cons. It is located on the edge of the resort so there if you wanted a supermarket or restaurant, it was a 10-15 minute walk. No big deal for us. A few more UK TV channels would be nice. Lots of German, French and even Italian channels but only a couple of English speaking news channels. As with most hotels, I find the food labelling a little difficult to determine. As a vegetarian, I wish they could be clearer. As it is on the edge of the resort you will usually be the last to be dropped off/first pick up. Maybe consider paying extra for a private transfer. It is advertised as 5 star, but in all honesty and not to detract from this hotel, I have stayed at 4 star and found them to be a similar standard. Only obvious difference I could see was the padded mats on the sunloungers. I would definitely stay here again.

  Oct 10, 2026
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  Great location, Excellent friendly staff - disappointed with the buffet food

  We had asked for a room very close to the room where we spent our honeymoon eight years ago and were delighted to find out we were very very close to the same room. A big thank you to hotel staff for giving us this room which was perfect. We very much enjoyed our stay at the hotel and found the hotel staff to be very helpful and friendly. The quality and friendliness of all staff are a credit to the hotel. The location of the hotel is exceptional and the grounds and views from our room were beautiful. The closeness of the sea and the El Beril Norte beach in front of the hotel is one of our favourite places. We love this beautiful area of Costa Adeje and the areas around the Riu Palace including La Caleta, El Duque and Fannabe. Sadly there are negatives, and we feel that the standard buffet food at the hotel is not as good as it was when we last visited and we were often disappointed both in the variety and quality of the food. I understand that it must be difficult to satisfy hundreds of guests with varying tastes, but we remembered more choices, more themed evenings and more Canarian specialities which were delicious. However on a more positive note, we did visit both the hotels al la carte restaurants and very much enjoyed the food.

  Oct 04, 2026
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  Hotel closing for comprehensive refurbishment !

  Just returned after a fabulous stay, so good in fact that we booked for next June whilst we were there. Flights etc all booked and paid for. Decided to look at September next year too, only to find no availability at all, further investigation and Just had it confirmed by Riu reservations head office Mallorca, closing 3rd may till at the earliest 28th September !!!! Asked why existing bookings haven’t been advised, we had a June booking, no answer ! 🤬 What about those that already have flights booked and paid, after confirming booking ? Hotel needs to step up here. Director and Sub Director knew we were booking to return next June, as did Head of Reception,but stayed silent on closure 🤔 Flights etc all booked and paid for, now out of pocket as we wouldn’t stay anywhere else in Tenerife, only go there for the Riu Palace. Any communication from the hotel would have been nice, been going here for over 20 years.

  Oct 04, 2026
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  Location of the room is very important

  Have been to this hotel several times previously. It’s spotlessly clean, great service and very friendly staff. Great food and choice. Brilliant location right on sea front promenade. But the location of the room is very important we stayed in room 360 this time which looked out onto a wall if you sat out. This spoilt it for us we like some view even if not sea view. Oceano, Rychelle, and Sonia went the extra distance to look after us.

  Oct 03, 2026