Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8749 reviews
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Oct 17, 2025Another fantastic holiday
This was our 2nd time at the hotel and won't be the last, when we visited last time I travelled with my husband and this time there were a party of 6. On arriving at the hotel you are welcomed with a drink, check in was very easy and the bellman loaded our cases on his trolley and took them all to our rooms. We had 3 ground floor rooms next to each other which was great, the rooms were very clean, the air conditioning worked well, Wi-Fi great and had everything in them that what we needed. The staff work extremely hard all day and night, keep the hotel spotlessly clean and the bar staff keep the drinks flowing. The housekeeping team kept the room clean and the man who fills the fridge kept the fridges well stocked. All the restaurants had excellent food and a different variety of cuisines for everyone's taste, the staff in the restaurants clear your plates away as quick as possible and the waitress Anel deserves a mention as she was always happy to have a chat if she had time. During our holiday we had to visit urgencies due to a small incident. The reception staff, doctor at the Yucatan, the staff at the hospital and the TUI reps were brilliant and made sure we were all alright on the rest of the holiday. The pools are lovely and warm, the sea was clear and beautiful to swim in and whilst you are sat around the pool one of the bar staff come round clearing cups and taking orders for drinks to be delivered to your sunbed - great service. Finally the animation team were great with their entertainment and a shout out to Jesus he made our holiday as he tried to get us involved even though we weren't much good at the activities! the white and neon parties are great at the tequila. My parents went with us this time and found it quite loud as they enjoy very quiet and relaxing holidays now as they are in their seventies and they would not return. The rest of the party would definitely recommend and return back to this hotel and looking forward to booking again soon.
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Oct 16, 2025Lovely Hotel
This is a lovely, well-maintained Hotel. The grounds are kept very tidy and we enjoyed the local wildlife – agoutis, coatis and a couple of iguanas. The Hotel has an ideal location next to a beach with coconut palms and a lovely warm sea. WiFi around the Hotel and within the room is excellent, as is the air conditioning, which stays on even when the key is removed. As the Hotel is located within a gated community, we felt perfectly safe and had no problems. Food in the various restaurants is varied and excellent. The staff are friendly and they all work extremely hard, but always have time to say “Hola”. As a couple in our late seventies, with all the activities, entertainment and loud music, we found the Hotel lively and noisy and we didn’t have the quiet relaxing holiday, we now enjoy. However, if you like friendly staff, endless cocktails, good food, hot days and nights and plenty of things to do, this is the place for you.
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Oct 15, 2025
Lovely Hotel
We stayed here in September and were pleasantly surprised. The whole hotel was very clean, and staff could be seen constantly cleaning throughout the day. All of the staff we encountered were friendly, patient, and accommodating – especially considering the language barrier. The food was generally good, with most dishes seasoned well. At times it did feel a little repetitive, and if I had one complaint it would be the labelling. Some dishes weren’t labelled clearly, or at all, which can be an issue for those with dietary restrictions. For example, I don’t eat pork, and although I check labels carefully, one time the potatoes didn’t list pork but did contain some once I had them on my plate. The beach is absolutely stunning, and the sunrises alone were worth getting up early for. The local wildlife was also plentiful and lovely to see during our stay. I didn’t catch many names, but I’d like to give a special mention to Gimer, who took great care of our room, and Tina from the entertainment team, who made the activities fun and welcoming. This was our first time in Mexico, and hopefully not our last. A big thank you as well to the TUI rep, who was very helpful throughout our stay.
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Oct 02, 2025
Brilliant hotel
Went to Rui Playacar in May 2024, loved it so much when we got home we booked it again May 2025 for three weeks. Met up with loads of people who were repeater visitors from the previous year. Thought it wouldn’t be as good as last year but it was even better. So booked it again for May 2026! That’s says it all really as we are quite fussy to pleased. Our only complaint was that the swimming pool was too warm in the afternoon. Everything else brilliant. 😊😊 Cancum airport can be a bit of hit and miss though, but coming from England you should be used to that😂
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Sep 28, 2025
Amazing !!!!!!!!!!!!!! Booking for next year
This was our first time in Mexico and oh my god, it was more than we could have imagined. From the ease of access of the transfer to the welcome of the staff when we arrived was excellent. Introductions and Sangria at check in and after explanation of the hotel and where we were, our bags were loaded and off we went. The room was beautiful, modern, well kept, airy, with excellent air conditioning and fully stocked optics of whisky, rum, vodka and gin and an ice machine at the bottom of the stairs outside the room. The pools were amazing, catering to all. The swim up pool was exceptional. Ho-Hey worked harder than any man could...as the others did but he was exceptional and remembered you're drink from the first time told. The bar was clean and well kept. Food was available throughout the day, whether by a restaurant or buffet meal and the food was beautiful, varied, catering for all, with little extras thought of. The staff were astounding, attentive and nothing was a problem for them.. Yoga every morning in the grand foyer for those who wanted it and ..forgive me I have forgot his name but he encouraged all to get involved. other RUI hotels for use are in 5 min walking distance and offer a different but also good showcase of what RUI hotels have to offer. The RUI Yukatan has monkeys to offer in a mini forest where they come and eat from you. Bouncing music and pool bar fun for all ages and night time entertainment was brilliant!!! RUI hotels are always the best BUT this was astounding.