Resort Details
- Various Lounges/Bars
- Ananá
- La Cumbia
- La Plaza
- Las Olas - Various Restaurants
- The Palms
- Jade Asian Restaurant
- Traviata Italian Restaurant
- Turquesa
- StandardBedding: 2 double beds or 1 king size bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 2 Adults + 2 Children or
3 Adults + 1 Child- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- In-Room Safe
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- 2 Bedroom Standard2 rooms connected by an interior door or through a private hallway with an exterior doorBedding: Each room: or 2 double beds or 1 king size bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 6 Adults + 2 Children
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Wireless Internet Access
- OceanviewBedding: 1 king size bed.
Occupancy limits- 2 Adults + 1 Child or 2 Adults- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Wireless Internet Access
- Junior SuiteBedding: 2 double beds or 1 king size bed, living room area with sofa-bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 2 Adults + 2 Children or 3 Adults + 1 Child or 4 Adults
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron and Ironing Board
- Minibar
- Safe
- Satellite television
- Shower
- Wireless internet connection
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite*
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite*
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Internet services
- Laundry/Valet service*
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna*
- Spa*
- Wakeup service
- Water sports*
- Wireless internet connection in public areas
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports *Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfingSailing
Kayaks
Snorkel gear
Introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site. This property has swim-up bars.
- Sauna *
- Spa *
- General *Access to pickleball court at Riu Palace Mexico
- Golf *Golf course located within a mile of the hotel.
- On-Site EntertainmentAccess to weekly theme parties for everyone
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8897 reviews
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Sep 28, 2026Great holidays in Mexico
I have to say that rooms where very clean and restaurants as well, the staff in general were very polite and helpful. The only thing I would point is the lack of air condition in lobby or in the front bar.
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Sep 27, 2026Very good 🇬🇧
All in all a very good hotel Check in was quick Rooms were fine with plenty of space Only about 50-% capacity tho Best restaurants Italian Steak Asian Mexican even tho in Mexico was very disappointing also was the buffet for dinner only visited both of the above once All bars and bar staff excellent they work tirelessly to keep it spotless At 1 point tho I thought I was back in Cuba they ran out of captain Morgan spiced rum Would I come back yes I would as like I said the place is spotless Please make the Mexican 🇲🇽 restaurant more authentic Mexican food Mexico people are one of the friendliest in the world See you soon Riu hotels
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Sep 27, 2026
Lovely Independence Day
Another really good stay at Rui playercar. Claudia and her team did a lovely celebration for Independence Day. Great keep fit and a wonderful massage with Bernard. All the staff are as exceptional as ever!
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Sep 15, 2026
Excellent in every way
Loved this hotel! First time in an all inclusive and the food was fantastic as was Nestor , our waiter. Would fully recommend this hotel, quieter than the sister hotels . Special praise for Bernie , who ran the entertainment. He was excellent!
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Sep 13, 2026
Great hotel
me and my family stayed at RIU Playacar for just under 2 weeks and had a great time. The hotel was stunning and the RIU staff were very welcoming. We booked a standard double room which was very spacious and clean. The cleaners would come in everyday and clean the room. The only thing I noticed was that the drinks fridge was not refilled every 2 days as it stated. This left us without some drinks in the room some days. The pool was lovely and the beach was nice. Lots and lots of seaweed but I know that’s unavoidable. The all inclusive buffet was amazing. There was many choices of food and drinks. We all enjoyed the pool bar and the drinks they had to offer. I noticed around the pool bar there were hundreds of wasps flying around near the drinks ingredients which was a bit off putting. The staff didn’t seem bothered by this 🤣. We participated in some water sports which were great. Alexander from ScubaCaribe was so good. He helped us to pick the best trips and messaged my partner with updates throughout our transfer to and from the trips! The Coco Bongo staff were quite harassing, we understood that this was their job however it was quite difficult to relax at some points. Just be aware about this before staying here. Overall we would stay here again as the staff were lovely and the food was great!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 29.32Mexican Pesos per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50