Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12587 reviews
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Sep 20, 2025First Rate Holiday - Amazing Staff
We stayed at Riu Tequila for 12 days in August. We travelled as a family of 6 (4 Adults & 2 young teens) and had an amazing holiday. To give context; we have travelled the world, stayed in high end and also budget accommodation and have now stayed in 8 different Riu hotels on 4 continents. With this in mind I am very glad to say that Riu Tequila has actually been one of our favourite . From the responsive contact with the hotel before arrival, recognition of our room request and delivery of adjoining rooms in a quiet area of the grounds, to the Bar, Restaurant, Entertainment, Cleaning & Garden staff, everyone was so friendly and helpful we could not have asked for more. Meals in the main restaurant were made extra special by Arturo & Polo - although to be honest all the restaurant staff were great. Food was also very good (as we have come to expect from Riu) and the variety available is mind boggling every day. The Italian and Asian specialty restaurants were great too. Our least favourite was the Mexican restaurant down on the beach, but not because of the food (it was very nice), just that it was an open restaurant and did not have air-con and the heat in August is quite oppressive. Drinks were great. If you want branded liquor just ask for it! Plenty of known brands and very drinkable wines including sparkling. Optics, beer, soft drinks and plenty of bottled water in your room too, and the first Riu we have been to with working ice dispensers in the room blocks, so very easy to make a drink and relax on your balcony in the early evenings. Time spent at the pool came with good drinks served so quickly by amazing bar staff, a decent snack bar making fresh taco's and a regular Ice Cream trolley visited most areas. What more could you ask for! We only found one block of toilets servicing the 4 pools, but I have to say they were always spotless no matter what time of day you used them. This is also the first Sports Bar in a Riu Hotel where the food was good, varied, hot and plentiful 24/7 - some Riu sports bars serve up very dubious offerings, but not at the Tequila. It was nice to pop in when back from a trip to pick up a snack of hot pizza, popcorn, pastries, sandwiches etc and a cold drink from the bar in lovely air-con!! Our rooms were very similar to other Riu hotels we have stayed in, just with a few extra nice touches like regular towel art and decorated beds. We had quite a menagerie of towel animals by the time we left! The gentleman who looked after our rooms did an amazing job (especially on the teenagers room!!) The entertainment team were excellent too, some in our group took part in everything going, while others just wanted to chill. They kept my husband fully entertained!! (a big thank you from JohnMikeJohn) Events happened as scheduled with full enthusiasm despite the heat and the staff were still working late into the evening taking part in the evening shows & quizzes. Evening entertainment was the standard Riu offering (Michael Jackson, Abba, traditional shows) not to everyone's taste but we had a laugh and enjoyed the Kahoot quizzes at the end of the evening each night. We were there for the white party and it was epic, the best we have been to. Top notch singer, DJ and dancers. An excellent night was had by all our party young & old(er) The wildlife at the hotel was amazing too, coati's in abundance and also visits from monkeys, racoons, an owl, woodpeckers and many colourful birds and lizards of varying sizes. Just watch your bags by the pools, the coati's are very bold and they managed to snatch a pack of mentos from my nieces unzipped bag after emptying its contents on the floor. They are a joy to watch (especially the baby ones) and seeing them muck around in the top branches of the trees was always entertaining. The location of this hotel is good for getting about by taxi, find a reliable driver and as the trips are a set price it takes the hassle out of it. We went all over the place with Angel as he has a van that could take all 6 of us. (If anyone wants his number just DM us) We would normally use local buses to get around, but the only downside at Riu Tequila is you are quite far from the main road so can't get the local busses that go between Cancun & Tulum unless you first get a taxi to Playa del Carmen. So we just used Angel and his local knowledge helped us find a beautiful but quiet cenote which we only had to share with a handful of fellow visitors (Cenote Eden) so it all worked out well in the end. Its great you can use the beach & facilities during the day at The Riu Yucatan and there is a couple of convenience stores in the little shopping centre a 10 min walk from the front of the hotel (turn left as you leave) the Mini mart is a bit cheaper than the 7/11 and does souvenirs at a great price too. Overall we had a great holiday. We have found the world over that a great hotel has to have great staff and Riu Tequila has them in abundance. We don't normally return to the same place twice as there are so many places in the world to visit. But this time we are very tempted to break this habit and book again - Thank you Riu Tequila we had a great holiday and maybe somewhen soon we will see you all again......
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Sep 15, 2025Tropical scenery
Hotel is kept immaculate. Rooms cleaned daily & were done to a good standard. Sometimes needed to request extra water. Grounds are absolutely beautiful. Out of the three hotels, the tequila is far more tropical. Groundsmen work very hard to maintain & is a shame when some people will leave empty cups/glasses strewn around. Extremely large variety of food, but quality not alway of a great standard. We visited the Bamboo and was quite disappointed. The Italian was really nice though. We spent most of our lunch visits at the beach club. Food was very nice there, but this was the only restaurant that we felt slightly uncomfortable at. Everyone had plastic glasses & served themselves. Mexican families got table service and real glasses! We then spent our lunch times at the playacar buffet, which was lovely. The walkway to the beach is shaded by beautiful trees & the beach is absolutely lovely. Plenty of sun beds and again like the grounds, immaculate. This was our second visit and would return again for the beauty, animals, birds and beach.
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Sep 12, 2025
Don’t let the brits put you off
The bad first. The swim up pool full of brits be having badly! Some go so drunk they needed taking back to their room in a wheelchair. Every day the pool was closed at some point to clean the vomit which was like an oil slick. The staff are very patient. We avoided the swim up pool and only had a couple of occasions when drunken people came in to ours and was sick in beakers in the side! Thank heavens for small mercy’s! The good and there are lots. The complex is paradise. Staff amazing Food best we have ever had. Entertainment brilliant. So much to do. The beach is a tranquil walk and stunning. Wildlife in abundance. We will be back next year. Mexican people are lovely
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Sep 07, 2025
Amazing time in a great safe resort
We went to Tequilla resort between 22nd August and 5th September after it coming highly recommended by family who'd visited before. Here's our family review, based on myself, my husband and 15 year old daughter who all had the pleasure of visiting. Area / grounds : We felt really safe within the complex as the hotel was set within an secure area that included other hotels and private and rented villas plus the added bonus of a selection of shops and small independent market style stalls literally a 5 minute walk from the hotel (opposite another Riu hotel Playacar). The area was immaculately kept, the hotel itself even more so, staff never stopped with the upkeep and kept standards very high. Hotel : There was lots of animals in hotel grounds including Coaties, Sereques, Iguanas and a variety of birds.... we particularly loved this! Rooms were spacious and again, immaculately cleaned - standards were very high. Bathroom setup was a little odd, no door on bathroom with exception to the toilet - fine if you're not sharing the room with a teenage girl who kept getting dressed in the toilet away from Mum and Dad for some privacy! Pools were o.k but because of a lack of flowing water got so very warm by the afternoon so provided little relief to the heat 🥵 however we never had any issues getting sunbeds and there was plenty of shade and umbrellas too. There was a pool service for drinks too. The hotel is not on the beach but a large golf type buggy seating around 7/8 people was up and down the covered walkway every 10 minutes or so or the walk was roughly 5/10 minutes to walk there.... you could use Yucatans (another Rui hotels facilities like dining hall and pool bar) whilst there. Plenty of shade from palm trees, no umbrellas but plenty of sunbeds again and shade could be found. The sea was glorious, not lots of fish that surprised and disappointed us at the same time and during our stay the seaweed situation wasn't bad enough to bother us at all and certainly didn't stop us going in the sea. Restaurants : Food was great, plenty of variety, we loved the speciality restaurants in particular the Asian/Chinese restaurant, Guillermo quickly became one of our favoured waiters although all of the staff were excellent in every area, there was never a day where we didn't get friendly Holas and Buenas Dias's from everyone from the cleaners, gardeners or admin staff to name just a few this was very much the case in all the eateries too. Transfers : We booked our private transfers through Mozio - less than half the price than Tui (ironically who Tui use so goes to show their mark-ups!!) Went exceptionally smooth and efficient - large and comfortable air conditioned vehicles. Trips : We ended up using Tui and booked trips through the app directly.. we found booking privately was great if you were in a group so could make an entire trip group up but we were just a family of 3 so it proved better to book for us through them. We did the Cenote and Turtle trip - amazing, my husbands an avid caver so this was great for him and we saw beautiful turtles in their proper habitat. We also did the Cozumel snorkellling tour and this was the best trip we have ever done- amazing, we swam with both starfish and Mantarays - stunning and highly recommended. We booked Coco Bongo with the reps around the pool for the family friendly Sunset Party - it was again great and highly recommended. Entertainment : The team work very hard throughout the day and at night, the set shows were not our thing to be honest certain aspects were o.k but overall just not our thing. The set weekly events, the Riu Parties were however excellent.. daytime ones being the Coconut & Foam Party nighttime ones the White and Neon Party, we were exhausted when we arrived to experience the White Party but had a great time the week after at the Neon one - lots of rum, tequilla and dancing- it was hot sweaty and really brilliant even for us re-living our 90s youth!! 🤣🤣 Riu App - upload app as useful for requesting towels and very importantly getting your mini bars refreshed ! All in all we will definitely return as we felt very comfortable and at home here 😊
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Sep 04, 2025
Amazing stay brilliant hotel! Florencio and Roger were great!
We went to RIU tequilla for our honeymoon for 10 nights. The hotel was massive, food was lovely, staff were amazing. This is one of the best holidays I've had. All inclusive was brilliant. Food was fresh and there was so much variation. The main restaurant had everything. The Italian was good and steak house were our favourite. The drinks were good. Service from Florencio and Roger was top. The staff cannot do enough for you. Spent alot of time in the pool bar relaxing. This place is brilliant and you could go and not leave it has everything needed for total relaxation. I could go on forever about the hotel and holiday. We will be coming back here.