Surrounded by the tropical gardens, fragrant flowers and shady palm trees within the Playacar Resort complex, this animated resort is ideal for families and active travelers on a budget. Just a short drive from the shops and restaurants of 5th Avenue, this enjoyable resort offers the perfect blend of sun and fun with sparkling swimming pools, a kid’s activities club and playground, a spa and fitness center, 24-hour all inclusive snacks and beverages, a selection of restaurants and bars, a disco, water sports and traditional guestrooms complete with a private balcony, minibar and liquor dispenser. As an added bonus, guests also enjoy access to all facilities, activities and entertainment at the nearby Riu Yucatan and Riu Playacar. Create memories to last a lifetime during each and every visit to this enjoyable Mexican retreat.

Location

Playa del Carmen - Off Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 1998
Last Renovation: 2018
Accessible rooms: 4
Floors: 3
Total rooms: 630

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

One person of 18 years or over in every room.  No student groups under 21 all year long.

Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11440 reviews
  • 5.0 star tripadvisor rating
    Great resort!!

    We booked our stay through RIU directly. Our transportation was included in our reservation. RIU transportation were easily found outside. Be aware that you may have to wait up to 45 minutes before leaving for the hotel. Upon arriving at the hotel, we were greeted with a cold beverage. Check in was quick and staff were very friendly. Rooms were very spacious. Bed was very very comfortable.. We travel a lot and I would say it is one of the most comfortable beds I have ever slept on for vacation. Very clean and well maintained grounds Bartenders were phenomenal. The pools were alright. Not amazing but nice. Restaurants : Steakhouse -Ribeye was very great. We actually went back for the second time. Italian -Steak and Lasagna was fair. Asian- Sushi was excellent. We did not make it to the Mexican restaurant. The pool is walking distance, although you can take a golf cart to and from . Beach is amazing!!! Entertainment….sorry, but very disappointing. I would say A for effort. Just not well organized example: Grease show…many got up and left early. Overall: great resort, I would recommend.

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Great family holiday

    We picked the Rui Tequila at short notice after over previous hotel was under renovation. Can’t fault the hotel from the initial reception to leaving. The main area contains the restaurants, reception and entertainment area. The accommodation is mostly is 2 storey blocks placed around the grounds. We had two rooms on the first floor which had one entrance door before seperate room doors. The rooms are of an excellent standard , well fitted out with a fridge and stocked mini bar. Air conditioning and a small balcony. Plenty of drawer/wardrobe space with security safe, iron no ironing board and a hotel umbrella (just in case) The rooms were cleaned ton high standard every day and all the staff were pleasant and nothing was too much trouble for them. The food is excellent. The main buffet area has a large variety of freshly made produce three times a day. The hotel has three other a la crate restaurants which were the steak house, Asian food and Italian. If they were busy you were given an estimated wait time and a buzzer to go and get a drink. By far our favourite was the Italian. You were also able to use the Mexican restaurant at the Riu hotel opposite but it wasn’t as nice. The main pool has plenty of Sun beds and family friendly. Lots of events go on all day at the other nearby pools, keep fit, water polo, volleyball and basketball. All run by the staff. The location of the hotel is about a 50 minute transfer from Cancun airport. Lots of other hotels on the complex and an 18 hole golf course which we played twice. Guests from our hits get an $80usd discount. Overall we had great holiday. Well maintained room and grounds, goof food and friendly staff. Highly recommended it to anyone not sure about some of the reviews you see on different hotels.

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Out of this World Holiday

    We were treated like Royalty from the minute we checked in. I have never had food as wonderful as in this hotel in my life. The steak in the Italian Restaurant was mouth watering. We were in room 1612 and our housekeeper Beatrice was absolutely wonderful nothing was too much trouble for her. She went out of her way every day to make sure we were ok. All the bar staff and restaurant staff were also very hard working and extremely friendly. The beach is gorgeous and the entertainment in the Tequila and the other two hotels we could use were very high class especially the White Party and Neon Party which they hold on Friday evenings. Can definitely say this hotel is on another level which we have never experienced before. Thank you so much to all the staff at the Riu Tequila

    Apr 09, 2024
  • 5.0 star tripadvisor rating
    Paradise

    What a fab place, very welcoming at reception, drinks offered, luggage taken straight to your room. Rooms lovely, clean, bright, nice garden views to watch the animal who wander around. Main restaurant was lovely, staff go above and beyond and are always friendly. Food was great, there’s something for everyone, plenty of choice. Steak house we thought was not brill, steak very fatty and plain. We also went to the Asian restaurant which all tasted the same and looked like some of it had been sat there for a while so just stuck to main buffet restaurant. Pool area was great with stuff going on all day, foam party, acrobatics, water polo. Check activities board in reception.Swim up pool bar was always busy. We always got a sunbed but did find people put towels down then cleared off for the day, which is not on really !! Pool bar food was great at lunch time, freshly cooked burgers etc. The walk down to the beach is lovely, golf buggie does run back and forwards during the day, nice and shaded coming out to the beach and the beach restaurant and bar for Tequila. The beach is beautiful it really is, clean, loads of sun beds, palm trees(only shade) actives, watersports. A few people selling stuff on the beach but now pushy at all if you say no they move on. A fabulous holiday, definitely go back to that area but on the beach next time.

    Apr 07, 2024
  • 4.0 star tripadvisor rating
    Great staff, location and bevys!

    Loved our visit once again. Food is average in my opinion but everywhere else is awesome…drinks(Clamato in house this time!), staff goes over and above, entertainment great & love the location…safe and beautiful beaches. We will be back l!

    Apr 06, 2024