Location
Playa del Carmen - Off BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
One person of 18 years or over in every room. No student groups under 21 all year long.
Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12029 reviews
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Jan 20, 2025REALLY GREAT HOTEL
my husband and i stayed at the riu tequila for 2 weeks jan.4th to jan 18th .it was wonderful.our room was always clean the grounds and pools were very clean.buffet was very good always had a variety of food to choose from LAURA in the buffet treated us great.shes very hard working but always had time to talk to us when we came in. she always had flowers on our table, she made us feel special.The steak house was good also the Italian was good.we didnt go to the sushi restaurant(i dont do seafood) I only have good things to say about this hotel.The walk to the beach was very nice every morning .it really isnt that far maybe 10 minutes.we saw a spider monkey one morning there are alot at yucatan and a few howler monkeys. there is alot of wildlife there.
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Jan 20, 2025
Great Staff, Delicious Food, and Excellent Value for an Unforgettable Vacation
Absolutely loved my stay! The property was stunning, and the beach was just a short walk away down a peaceful, shaded private path. The service was exceptional—Cruz and her team at the lobby bar were fantastic, and Rey and his crew at the sports bar made our experience even better. A perfect vacation spot for the value. 10/10 would highly recommend!
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Jan 20, 2025
The best holiday I’ve been on to date!
The only downside of this holiday had nothing to do with Riu or the location, you do have to land in Cancun airport! That is the worst airport I’ve landed in.
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Jan 19, 2025
Excellent holiday in an excellent location
Place was excellent Food = 5 star Entertainment - 5 Star Room = 4 Star Drinks = 5 Star Staff = 5 Star - they worked tirelessly in all areas of the complex Beach = Excellent Pools = 5 Star - we used the Adult only bar for the majority of our stay We did two excursions 'xcaret' and 'xplor' I can highly recommend both Would definitely go again
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Jan 19, 2025Beautiful beach and clean facility
This location is across the street from a beautiful, well- maintained beach. The facility itself was kept immaculately clean. The food at the buffets was also very good. My son loved the chocolate fountain each night and churros! We’ve been to several all-inclusives, and the service at the buffet was outstanding. It was amazing how quickly the workers came over to get you seated or take your drink order when you walked in. The bartenders at the pool bar were also extremely fast and efficient. Great service!! The only downside was the level of noise that we encountered each night due to where our room was situated. People would spill out from the nightclub or other areas at all hours of the night, and walk right by our room, laughing and shouting. This is the only reason why I’m not placing this as a 5 star. If you find yourself in one of these rooms, in close proximity to a main waking path at night, you may want to see if you can move if you’re a light sleeper. Otherwise this resort would be nearly perfect. We went as a family on the excursion to Xel-ha. I would highly recommend this place for families! What a fun, adventure-filled day. They had zip lining of varying levels, tubing, a Mayan cenote you could swim through, small cliff jumping, biking, snorkeling, and a swaying bridge that was fun to run across. The lighthouse water slide was a lot of fun, but terrifying. Xel-ha also had good food buffets and you had access to drinks (alcohol and non-alcoholic) all day, all of it included in the price. The price was more than worth it for what you get. This is a great place to take kids or teenagers. There were also add-ons for additional pricing, like swimming with the dolphins, etc.