Surrounded by the tropical gardens, fragrant flowers and shady palm trees within the Playacar Resort complex, this animated resort is ideal for families and active travelers on a budget. Just a short drive from the shops and restaurants of 5th Avenue, this enjoyable resort offers the perfect blend of sun and fun with sparkling swimming pools, a kid’s activities club and playground, a spa and fitness center, 24-hour all inclusive snacks and beverages, a selection of restaurants and bars, a disco, water sports and traditional guestrooms complete with a private balcony, minibar and liquor dispenser. As an added bonus, guests also enjoy access to all facilities, activities and entertainment at the nearby Riu Yucatan and Riu Playacar. Create memories to last a lifetime during each and every visit to this enjoyable Mexican retreat.

Location

Playa del Carmen - Off Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 1998
Last Renovation: 2018
Accessible rooms: 4
Floors: 3
Total rooms: 630

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

One person of 18 years or over in every room.  No student groups under 21 all year long.

Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11830 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Brilliant holiday

    Hidalgo was great from start to finish All staff very attentive in all aspects of customer service Commendable variety of food on offer and a great entertainment programme

    Oct 14, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Loved it

    3rd time we have been to the Riu Tequila and it’s still just as good. Food was good although a bit monotonous the steak house was lovely. Rooms clean and towels everyday Plenty of water and drinks in the fridge. Beach is gorgeous sea a little rough at times due to the backend of a hurricane. We did have quiet a bit of rain during our stay due to the hurricanes.

    Oct 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Hotel x

    Came to the Tequila to celebrate my 50th birthday ! Had a great time despite the weather at time's, will definitely return. Thank you Rui another smashing hotel x

    Oct 13, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Brilliant

    Brilliant hotel , friendly staff , plenty to do the only thing is that the rooms need redecorated but brilliant hotel

    Oct 12, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Great property, helpful staff, amazing vacation.

    Property is very well kept, was renovated a couple of years ago, so the room was very nice, felt like new. We new its a long walk to the beach and we didn't mind as we wanted to walk off all the great food we are there, selection and quality was amazing, except they didn't have smoked salmon which I love and for the morning every day they had a station they presented as warm ham, but it was lunchmeat style ham and didn't taste very good, but it was plenty of other food which tasted great.

    Oct 10, 2024