Surrounded by the tropical gardens, fragrant flowers and shady palm trees within the Playacar Resort complex, this animated resort is ideal for families and active travelers on a budget. Just a short drive from the shops and restaurants of 5th Avenue, this enjoyable resort offers the perfect blend of sun and fun with sparkling swimming pools, a kid’s activities club and playground, a spa and fitness center, 24-hour all inclusive snacks and beverages, a selection of restaurants and bars, a disco, water sports and traditional guestrooms complete with a private balcony, minibar and liquor dispenser. As an added bonus, guests also enjoy access to all facilities, activities and entertainment at the nearby Riu Yucatan and Riu Playacar. Create memories to last a lifetime during each and every visit to this enjoyable Mexican retreat.

Location

Playa del Carmen - Off Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 1998
Last Renovation: 2018
Accessible rooms: 4
Floors: 3
Total rooms: 630

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

One person of 18 years or over in every room.  No student groups under 21 all year long.

Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11607 reviews
  • 5.0 star tripadvisor rating
    Fab place

    1st time in Mexico and the Tequilla. Feels like home the minute you get there. Lovely hard working staff everywhere. Rooms are big and well air conditioned at all times. Food was good but there is room for improvement especially in the steak house Grounds are spotless and well kept Would definately go back and would recommend

    Jul 10, 2024
  • 5.0 star tripadvisor rating
    Great hotel that can be what you want it to be.

    Our family of 4 adults stayed 2 weeks at end of June 2024. Was getting apprehensive after booking as people were saying this is a "party hotel". We didn't find this to be the case at all. Yes, the swim up bar is a little noisy as the day goes on, but it's never out of control. We didn't use it as it wasn't our cup of tea. We used the bigger of the pools all of the time. Missed the white party due to too much sun at the beach (see later) abv neon canceled due to the Hurricane. We found hotel to be spotless, and so well kept. The staff are really helpful and pleasant to deal with across the resort. We didn't encounter any rudeness that others mention. The Rui app is excellent to keep you informed or make requests. Anything we needed was actioned within a matter of hours. Entertainment was decent enough. We participated in activities when we felt like it. The food is really good, the exception was the Mexican on the beach, was so disappointed, looked great but quality was not as expected by comparison to the others so we didn't return. Pity as it's a lovely setting. Beach is huge, beautiful with plenty of beds. However, we could only manage a couple of hours one morning as it was far too hot, and the lack of any decent shade ruined our experience. In this day and age, with concerns about skin sun damage/cancers I feel that no parasol provision was a real let down. People say the palm trees give you some shade, they are too tall and thin to do not really offer any protection. Our rooms were great and well attended to by our made Patricia (1811/2). There was a smell in our sons room that was earthy/mould like, but we could not find the source, but it was worse after rain. We were here during Hurricane Beryl, and the hotel dealt with this calmly, though the app didn't seem to get updated with relevant information while the Sister Hotels app did. Staff worked tirelessly to prepare and recover from the damage sustained. They are a credit to the hotel. We had a really very good trip. There is nothing to complain about for this Tui graded 4* hotel. We did a couple of trips via the tui reps on site, tulum and xelha, in hindsight could have got those cheaper elsewhere. There were some mosquitoes about, I was bitten quite badly. They are the pits. Some at hotel others were on the trips. Would I go again? Probably, but the long-haul flight and experience of arrivals at Cancun airport, along with the mosquitoes, has made me think maybe in the future. This is the best all-inclusive we've been to so far, and we've been to a fair few across Europe. Now, the goal is trying to find a similar hotel nearer to home.

    Jul 09, 2024
  • 5.0 star tripadvisor rating
    Thank you Riu Tequila team

    Currently staying at the hotel and having another great holiday. In block 25 , I would usually wait until the end of my stay to submit a review but I have to mention how brilliant all the Riu Tequila team have been throughout what was a tough few days during and following the Hurricane, they worked so hard to get things back to normal for all the guests and with a smile as always. It was humbling to see them working so hard just to make sure our holiday wasn’t disrupted too much . Muchos Gracias

    Jul 07, 2024
  • 5.0 star tripadvisor rating
    Ace Tequila Riu

    Hotel was great and the staff were very helpful and nice throughout our stay, excellent food and drink choices with plenty of entertainment from morning to night. Very clean rooms and hotel areas such as bars and eateries! Definitely recommend to family and friends.

    Jul 07, 2024
  • 5.0 star tripadvisor rating
    Very good hotel

    A very good hotel. Staff were fantastic, very kind very helpful. Cleanliness of the resort was great woth housekeeping and ground keepers walking around all day every day.

    Jul 07, 2024