Riu Yucatan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9404 reviews

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  Standard needs updating

  Ok so this is a really mixed review - staff cannot fault them they work so hard & always happy. The pools - we didn’t use the quiet pool - the family pool had so many tiles coming off, small cut on foot however there are ample of sunbeds available no matter what time you get there, the activity pool we used a few times but someone must have been losing their extensions as we were constantly covered in long brown hair it was awful. But entertainment was brilliant as were the team. The rooms - these need a serious upgrade the shower was awful the water trickled out and constantly changed from hot to cold, the drainage in the sinks is so blocked - the doors are not sound proof so when someone is screaming down the microphone forget sleep! Just suffer with jet lag. The door to the shower is completely see through and in an open communal area of the room. When we booked the holiday we booked 1 family room (4 of us) once we booked and paid it said 2 rooms, I contacted the hotel and explained we are a family of 2 adults & 2 children and they explained we would have an interconnecting room, once we arrived we were told it is 2 rooms and not even together so I had to stay with my daughter and my husband with my son in seperate rooms. Food - cannot fault the food plenty of choice available for breakfast lunch and tea - your WiFi covers you across all the neighbouring Riu hotels so that helps if you visit them. The hotel is due a re furb and it really does need it especially the rooms so hopefully it will improve! Also there is no lift so when you are out on second floor up 4 flights stairs with 4 - 25kg suitcases this is a workout! There is also nowhere to escape with air in apart from your room, the Tequila has a lovely sports bar if you need to cool down and unwind not here. I’m definitely not saying avoid it but would definitely choose a different nearby RIU hotel over this one. If you want a sunbed overlooking the beach you need to be there 6am latest. Expect more from a nearly £8000 holiday.

  Sep 08, 2026
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  Fun in the sun at Riu Yacatan Mexico

  We had a wonderful time at Riu Yacatan and I was very happy with the overall experience! This hotel is a medium sized resort which we enjoyed- no train/golf cart ride needed to travel between the room/pools/beach which was fantastic!!! The rooms were clean and spacious. The bathroom has a water closet and the shower/sink are in an open concept area with a glass shower door which is a bit awkward if you’re sharing a room with a shy friend. We were in the hotel block closer we to the lobby and smaller pool which was nice and quiet. Friendly staff greeted us every morning, bartenders were attentive, the food was excellent at the buffet with so many options. À la cart restaurants were great (no reservations or limit on the number of times you choose to go) but I prefer the buffet because I like the variety. You will not go hungry at this resort (breakfast, lunch, dinner and snack bars including midnight snacks in the lobby by the 24hr bar). This hotel is great for families, couples and friend groups with activities for everyone throughout the day. There is a quieter pool near the lobby and two larger pools near the beach plus a hot tub and a pool bar. The beach is beautiful with a lot of lounge chairs. Nightly entertainment is provided at the main stage and there is a dance club at their sister hotel across the street. We had to arrange our own airport transfers which was different from our previous experiences and was an extra expense but it worked out. The hotel is about a 45 minute drive from the airport. The week flew by!

  Sep 05, 2026
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  Fantastic

  Good morning, I’m an Italian woman, I stayed at the Riu Yucatan this year between late July and early August.I’m looking for Bryan, a guy from the entertainment team; he wears a small ponytail and runs the games and occasionally bingo. I didn't get a chance to see or say goodbye to him, so I’d really appreciate it if someone could give me his contact details. Thank you.

  Aug 25, 2026
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  Had a wonderful time

  Very good food. Pretty typical all inclusive vibe. Staff was great and the activities were fun. If you are a stong swimmer and are comfortable in the water, take the intro to scuba course and go on a real dive. Ours was 47 minutes at about 40 feet down. We saw some cool stuff like a ray and a big turtle. Ask for Dan. He's the best. Very nice vacation with my older teenage children. Btw...skip Xel Ha. See my other review on that.

  Aug 10, 2026
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  Family Vacation 2026

  We spent 6 days at this hotel, and we had a great time. The food was great with great service. Paola at the breakfast was amazing. Memo at the Lobby bar was very helpful with coffee early in the morning. The bar tenders at the pool were fantastic and they remembered you by name and drink. The rooms were very clean and the AC worked amazing. The entertainment staff were great and engaging. They had activities throughout the day that were entertaining for my teenage son. It was great to meet so many people from other countries. The beach was large and clean. The Sargassum was heavy the last two days there, but the staff worked hard to make the beach very nice. Kudos to those guys. Overall, very pleased with this resort.

  Aug 10, 2026