Riu Palace Paradise Island - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3081 reviews

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  BEWARE- Cockroach & Mold in rooms!!

  If you want to step on cockroaches your whole vacation while in the room then stay here. If you don't, book somewhere else!! There is definitely a bigger issue with cleanliness/pests going on in this resort which needs to be addressed immediately. I talked to several other people in the resort with the same issues and then when I came home and read reviews, it seems to be more and more common. I contacted Riu Corporate and they did not even care since this resort is super busy. I definitely will not be staying here again....

  Sep 27, 2026
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  Worst Resort Ever!!!!!

  Went here for my boyfriend birthday last week and it was the worst trip ever. Upon arrival the bell boy didn't take our bags into the hotel watched us get out the cab and walked to the front desk to check in. We even took our own bags to the room while they stood in the lobby talking to there peers. When we got to our room to settle in I saw a roach crawling on the bathroom floor upon arrival I called to complain and all they said was sorry about it. Breakfast options was very limited had to request chicken sausages every morning since me and my boyfriend don't eat pork. Lunch/ Dinner was good had many options to choose from. There was nights where we got hungry and room service ONLY SERVED HAM & CHEESE SANDWICHES, GRIILED CHEESE, VEGGIE SANDWICHES, TUNA SANDWICHES, NACHO CHEESE AND CHICKEN SALAD. Now for this to be an ADULTS ONLY RESORT and the price that was paid they could of had better room service options. Out of all the 5 Star resorts i been to in other countries/ Adult Only Resort had amazing customer service which made you feel welcomed had better room service options or restaurants that opened late. I will not be coming back to this resort much-less any RIU Resort in the future.

  Sep 24, 2026
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  Can’t wait to return. 10/10

  My husband and I just returned to the Turks and Caicos after celebrating our 6 year anniversary. We had an absolutely amazing experience at Riu Palace Paradise Island from beginning to end! Our vacation started with the complimentary airport transfer with Majestic Tours, which made our arrival incredibly easy and stress free. Once we arrived at the resort, Daphne at the front reception gave us such a warm welcome and made the check-in process completely seamless. Our room was beautiful and extremely clean, thanks to Sandra. But what made Sandra even more special was her personality. Her warm greetings every time we opened our door became something we genuinely looked forward to each day. Those little personal touches made us feel so welcomed and cared for. Breakfast was another highlight every single morning. From the warm greeting by the host to the detailed attention from our servers, the service was consistently fantastic. Rashad (Shadi) especially stood out and helped make our mornings even more enjoyable. But what truly makes this resort special is THE STAFF! The property itself is beautiful, but the people are what turned a great vacation into an unforgettable one. We met so many wonderful staff members, including Tweety, Dario, Leo, Ricardo, Terry, Rashad, Ruthnell, Senteesh, Keith, Judelynthia, Greg, Arnold, Idalice, JayB Chello, and Pinky down at the beach with the jet skis, along with so many others whose names we unfortunately didn’t get. Everywhere we went, we were met with warmth, friendliness, and genuine hospitality. You can have a beautiful resort anywhere, but it’s the people who make you want to return. We will definitely be back. Yes, we’re returning because the resort is amazing, but more importantly, we’re coming back because of the incredible staff who made us feel so special and welcomed. 10/10 experience. Highly recommend!

  Sep 24, 2026
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  Beautiful Beach

  The property is located right in the beach, we were there for 4 days. I’ve read a lot of negative feedback about bar service & in my experience - they were the friendliest. These guys & ladies are out there working hard dealing with all the obnoxious drunks so hat off to them, special thanks to Leo, Darrio & Yuya. Resort S mentioned us small which is cool because I’ve stayed at others where it feels like you need a scooter to get around lol The food is decent, the rooms are dated and the pillows are very old but our bed was comfortable. The minibar was refill every day inclusive of water. My only negative feedback is the pool closing so early at minimum it should stay open until 8 vs 6 Also, the vendors are extremely annoying and relentless. You cannot relax at all at the beach which is a shame because they are non stop, I understand they are hustling to make money but several simply were too aggressive and even security asked them to leave.

  Sep 20, 2026
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  Labor Day Vacation

  We stayed here last week and, overall, had a very mixed experience. The beach is beautiful. White sand was nice and soft. Beach chairs and umbrellas were set up daily and readily available. The food was good. Buffet was above average for an all-inclusive. Specialty restaurants were "okay". Bahamas steakhouse was our favorite. Could use more options or variety at outside pool cafe / a la carte. Biggest miss was the customer service. This was an absolute disappointment. We have stayed at many Riu's, and this was by far the least friendly place we have been too. The majority of the staff was unfriendly and seemed bothered / annoyed to be there. I will call out 2 employees - Angelica (sp?) at the front desk and Bre in the buffet were consistently friendly and helpful. The 24-hour bar / pool bartenders were some of the most unfriendly employees. They were not helpful with orders. Almost rude at times. Again - seemed annoyed to be serving you - even with visible tipping. Mixed drinks were made extremely strong - most to the point of not being drinkable. I chose to stick with wine and champagne - not mixed. Several good sitting areas - but no drink service - again - had to go to the only open bar at the 24-hour bar - which was crowded at various times. Entertainment was okay - loved the Junkaroo bank and the steel drum band. Resort was nice but will not return (to Nassau as a whole).

  Sep 15, 2026