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AV Xaman-Ha Mza 9 Y 10 Lote 1 INT. FRACC. Fase II
Playa del Carmen, QR 77710
MEXICO

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TripAdvisor Traveler Rating

6433 reviews

DMCA Policy

Incorporating personalized touches and distinctive service, this luxurious resort creates a lasting impression of paradise for each and every guest. Appealing to spa-lovers, families and luxury travelers alike, guests are treated to a wide array of superior comforts including sensational restaurants serving everything from Brazilian and Japanese to Italian fare; family-friendly amenities like a kid’s pool, playground and a supervised activity program; daily and nightly entertainment; relaxing spa services and superior guestrooms featuring 24-hour room service, a regularly restocked mini-bar and liquor dispenser, a private balcony or terrace and all-inclusive exchange privileges at all the Riu hotels in Playacar. Where the fun does not have to end with the setting sun, guests enjoy unforgettable vacation experiences during stays at this all-inclusive home away from home and Fully renovated in 2019.

Location: Playa del Carmen - Beach

The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Hotel is closed for renovations.

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 21

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancun, Mexico (CUN): 34 miles

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 400

† Fees may apply

24-hour front desk
24-hour room service
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Children welcome
Children's play area
Elevators
Exercise gym

24-hour front desk
24-hour room service
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Children welcome
Children's play area
Elevators
Exercise gym
Free parking
Gift/News stand†
Golf, Offsite†
Housekeeping - daily
Internet services
Laundry/Valet service†
Lounges/bars
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Restaurant
Room service†
Room service - limited hours†
Safe deposit box
Sauna
Spa†
Tour/sightseeing desk
Wakeup service
Water sports

more (+)

Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com.

To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.

Internet Access

† Fees may apply

Junior Suite

Bedding - 1 king or 2 double beds - based on availability, requests are not guaranteed.

Occupancy limits - 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.