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Hurricane Willa October 21-27, 2018

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Paseo Xaman-ha Manzana 3, Lot 1
Playa del Carmen, QR 77710
MEXICO

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TripAdvisor Traveler Rating

Based on 6536 reviews

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Where families, spa-lovers and active travelers come to play, this inviting oceanfront resort provides a home away from home in Mexico’s picturesque Riviera Maya. Fronting the bright blue waters of the Mexican Caribbean, guests are treated to a tropical paradise of daily and nightly entertainment; a kid’s playground, pool and supervised activity club designed to keep your little ones busy throughout your stay; unique boutique shops; a pampering selection of massages and beauty treatments at the Renova Spa; buffet and a la carte restaurants and bars and all-inclusive exchange privileges at the nearby Riu Yucatan, Riu Playacar and Riu Tequila resorts. Nearby the shops, dining, 18-hole golf and entertainment of Playa del Carmen, guests enjoy a wealth of personalized service and upscale amenities during stays at this dynamic tropical escape.

Location: Playa del Carmen - Beach

The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21

General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies: Minimum Age Condition: At least one person 21 years or older is required in every room during March and April. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy

Pets Not Allowed

Cancun, Mexico (CUN): 37 miles

Year Built: 1997
Last Renovation: 2005
Accessible rooms: 4
Total rooms: 507

† Fees may apply

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Babysitting, Offsite†
Baggage hold
Children programs
Children welcome
Exercise gym
Free parking
Gift/News stand†
Golf, Offsite†

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Babysitting, Offsite†
Baggage hold
Children programs
Children welcome
Exercise gym
Free parking
Gift/News stand†
Golf, Offsite†
Housekeeping - daily
Internet services†
Laundry/Valet service†
Lounges/bars†
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Restaurant
Safe deposit box
Sauna
Spa†
Tennis court
Tour/sightseeing desk
Wakeup service
Water sports†
Wireless internet connection in public areas

more (+)

† Fees may apply

Standard

Bedding - 1 King bed or 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional Amenities- Liquor dispenser

Standard Connecting

Bedding - 1 King bed or 2 double beds (each room)

Occupancy limits- 6 adults, 4 children, 8 total

Maximum of 4 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional Amenities- Liquor dispenser

Suite

Bedding - 1 King bed or 2 double beds

Occupancy limits- 4 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional Amenities- Liquor dispenser

† Fees may apply

Various Lounges/Bars

-"La Cantina" lobby bar
-"Mezcal" pavilion bar
-"Tequila" pavilion bar
-"El Templo" lounge
-"Tulum" and "Cozumel" swim-up bars

Various Restaurants

-"La Hacienda" restaurant with terrace
-"Shanghai" Asian restaurant
-"La Margarita" poolside restaurant
-Snacks 24 hours a day

Formal dress is required for dinner (main restaurant: T-Shirts with sleeves for gentlemen; theme restaurants: long trousers and T-Shirts with sleeves for gentlemen)

For additional lunch and snacks, a free choice from a selection of restaurants in the Riu Yucatan, Riu Playacar and Riu Tequila hotels.

Some restaurants may only operate on select schedules and may expect appropriate dress. Consult the hotel upon arrival for hours of operation and dress codes.

Children's pool
There is 1 children's pool on site.
Children's program, onsite
Mini Club
Different activities such as drawing, watching movies, making theater plays, games, etc.
Direct access to a beach
Fitness center on-site
Hot tub
1 Outdoor Hot Tub
Motorized Water Sports†
Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
Non-Motorized Water Sports
windsurfing, snorkeling equipment, kayak
Pool
There are 2 pools on site. Outdoor swimming pools This Property has Swim up Bars.
Sauna
Spa†
Tennis court
There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Available equipment

† Fees may apply

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Pet Policy

Standard

Standard Connecting

Suite

Various Lounges/Bars

Various Restaurants