Grand Decameron Montego Beach, A Trademark All-Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4258 reviews

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  I work too hard to be treated this way!!!

  I’m so disappointed. My friends and I arrived at the hotel early so our room wasn’t ready until a bout 2 hours later. That’s fine. We walked the property and of course it was extremely hot. When we arrived at our room, the AC blew very little air and the water from the sink and shower was scalding hot. I tried to call the front desk and the room phone did not work. I had to walk back into the heat to the front desk to report the problems. It was not fixed. Imagine being in a hot room with 4 people and unable to cool off with at least a shower. There were also no wash cloths included. Our room never got replenished of toilet paper. And on our very last day, the faucet from the tin fell off and into my hand. The water shot out like a hose and that is how we had to shower. I complained at the front desk and all I was told was “sorry”. I have tried numerous times to contact someone in charge at the property and there’s no way to talk to someone. We work hard for our money to be treated this way. I really wanted to like this hotel. The location and property overall is nice. The food was good and the staff were nice. They really need to do better.

  Jun 06, 2026
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  Review Title: Extremely disappointing stay waste of money and poor service

  I stayed at the Royal Decameron Montego Bay in August last year and it was an absolutely awful experience. It was a total waste of money and I did not feel like I got my moneys worth at all. The staff have no manners and there is a complete lack of global customer service standards. They only seem interested in collecting tips. If you do not give them money they talk behind your back and decide they are not going to help you. The only time you see a smile is when someone is looking for a tip. I even felt as if I had to beg for basic items like towels because there were hardly any available. The bar staff were consistently rude and dismissive. The food was another major letdown. It was bland and very basic with an endless rotation of chicken. I have never seen so many different ways to serve chicken while other traditional dishes were missing. On the one night they served oxtail people who I believe were locals on day passes were allowed to fill up massive containers and take it all. There was nothing left for the all inclusive guests and the hotel refused to replenish it. Coming from the UK I expected authentic Jamaican food but this was worse than a poor takeaway back home. I expect the hotel will respond to this with a generic reply rather than actually improving their staff training. They seem happy to just keep collecting money while providing a terrible service. I will never spend my money to stay at this hotel again.

  Jan 03, 2026
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  Not good.

  Got switched rooms multiple times. Had to wait in lobby. Had to carry my bags across resort . Got charged for something I never even received

  Dec 18, 2025
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  Not a great experience

  My husband and I have been twice before, but this time the bedrooms were really bad big let down ,grotty shower, water dripping from the closest, shower curtain dirty,plug socket coming away from.the walls,

  Dec 10, 2025
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  Amazing staff!

  This hotel has an incredible, dedicated, friendly staff that went out of their way to assist us at every turn. It's a wonderful property with particularly noteworthy food options at every meal.

  Nov 03, 2025