Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    - Tequila Bar
    - Alegria Bar
    - Ventanas Bar
    - Palazzo Bar
    - Azia Bar
    - Deck Bar
    - Tea Time
  • Various Restaurant
    - Palazzo
    Italian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.
    - Ventanas
    Offering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.
    - Chef’s Table
    A unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)
    - Spices
    This Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.
    - The Grill
    A romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.
    - Azia
    Offering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.
    - The Deck
    Offering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
On-Site Amenities
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • Currency exchange
  • Dinner served in restaurant†
  • Doctor on call†
  • Dry cleaning†
  • Express check-in†
  • Express check-out†
  • Fitness Facilities†
  • Housekeeping - daily
  • Ironing Amenities (On Request)†
  • Laundry Facilities†
  • Lounges/bars†
  • Parking†
  • Pool†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Valet parking†
  • Wheelchair access†
Off-Site Amenities
  • Internet Access†

† Fees may apply

On-Site Recreation
  • Basketball court
  • Bocci court †
  • Diving †
  • Fishing †
    Deep Sea Fishing ($)
  • General †
    - Bingo
    - Cocktail Class
    - Cycling
    - Day and Night Entertainment program
    - Ping Pong
    - Pool Table
    - Tennis – 2 Lighted Courts (Reservation required)
    - Tequila Tasting
    - Windsurfing
  • Golf †
    Golf Nearby ($)
  • Kayaking
  • Motorized Water Sports †
  • Pool
  • Sailing
  • Snorkeling
  • Theatre †
    Nightime show at Club Royal Theater (3 Days a week)
  • Volleyball
    Pool Volleyball
  • Water activities †
    - Water Aerobics

  • Windsurfing
  • Wine tasting †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10097 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Vacation due to RICKY ROSAS

    Like always had a great vacation here and couldn't ask for a better person to help me out then Ricky Rosas. If there is anybody who can create a great vacation it's him and definitely recommend him to anybody who want a great vacation.

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing and beautiful

    Very relaxing beautiful resort, Alberto was an amazing concierge, Food was amazing, and the beach was fantastic. I would recommend anyone looking for a relaxing resort.

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good vacations

    Nice hotel with a beautiful beach view; rooms were good and cozy, and the overall stay was pleasant relaxing. Special thanks to Alberto.

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible hotel. Terrible management

    I used to come every year. The hotel has gone from excellent to terrible. Food is awful. Service is slow. Very few options if you have any dietary concerns. Most employees barely speak English. There seems to be no one in charge.

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Standards Dropping

    The Royal Hideaway is in a good location and the grounds and wildlife are great. Rooms need a facelift but ok. The menus in the restaurants need a shake up as they are very similar to previous years. We come to relax and spend much of our day at the pool. This year there was a lot of reserving of sun lounges. Many of these stay vacant for the day. We have been here 5 times and spent a total of 60 nts (2 months) in this resort but don't seem to qualify for anything special. The other negative this time was the arrival groups. We loved to dine early on the balconies of the upstairs restaurants. This year these were constantly booked for groups. I'm sure groups are great for filling rooms but obviosly the enjoyment of couples is no longer important. The staff are still really brilliant as was Ricky our concierge. However there seems to be absolutely no appreciation of our loyalty from management. In all our 5 visits I have never yet met a manager.

    Dec 08, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
  • Pet Policy : Pets Not Allowed

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