Location
Kailua/KonaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Amenities included in the resort fee are:
• Welcome to Paradise Mai Tais (one coupon good for two Mai Tais per room/stay)
• Bottled Water on arrival (two per room/stay)
• Filtered Water Stations
• Enhanced Guestroom Wi-Fi
• Fitness Center Access
• Guestroom Safe Usage
• Local & 800 calls
• Daily Yoga/Fitness Classes
• Daily Hawaiian Cultural Activities (weekly schedule and sign-up available at Front Desk)
• Reef Safe Sunscreen (available at the pool)
• Complimentary Tennis Racquet Rentals, Tennis Balls & Water (available at Royal Kona Resort Tennis Club)
• $25 Island Activities & Tours Credit (valid when purchasing tours/activities valued at $200 through the Activities Desk)
• $20 Lotus Center Spa Credit (available on 90-minute massages)
• $20 greens fee credit plus 50% discount on club rentals at Makalei Golf Club ($25 value)
• 20% off green fees and club rentals at Makani Kai Golf Course ($33 value)+++• Welcome to Paradise Mai Tais (two coupons per room/stay)
Inclusions subject to change and are based on availability. Some activities require reservations.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5503 reviews
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Jan 19, 2025Very good overall
Everything was wonderful, except for the air conditioning was out for 2 days. Compensation, however minimal, should be offered for anything unexpected like that. That being said, we were very happy with the restaurant and our room. Mahalo!
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Jan 18, 2025Run down and shabby
I was excited to return the Royal Kona, but when I arrived it looked like it hadn’t been updated since I was there over 25 years ago. The check-in area and restaurant are OK, but in need of a paint job. The views from the restaurant bar are amazing, and the servers were all extremely friendly. The staff at the check-in desk were not that friendly though, and there was no concierge service. Also, the lagoon was closed, but there was no information on when it would reopen. This was disappointing because we had seen it on the website and there was no information on the website stating it was temporarily closed. As soon as you go to the elevators to go to your hotel room you know you are not going to get what you expected from the photos on the website. The elevators are scuffed up and the doors close so fast you can barely get inside without the doors closing on you. Once you get to off the elevators you quickly realize that all the charm and decor you were expecting is absent. The walls along side the elevators were scuffed up and dirty, and the hallway to the room was stark off-white, dirty, and creepy. There is no decor AT ALL in the hallways, and the walls are dirty. Our room was the last one in the hall, so we had to wheel our mom all the way down this creepy hallway several times a day. Before we even entered the room two things stuck out. 1. There is an exit door to the stairs that goes all the way down to the street outside the hotel that was propped open with a rock. Even when we removed the rock the door wouldn’t close and latch. It’s a safety hazard to have a door that isn’t locked from the outside that is public facing. 2. The threshold into our ADA compliant room had a large entry bump that was extremely difficult to get the wheelchair over. This was an ADA room, so it should be flat. The room itself was a slight step up from the hallway, but it was also pretty stark and boring with only a couple of pictures not the walls. The furniture was scuffed up, and the bathroom was something out of a motel 6. I also noticed a long dark hair on the bathroom floor and one on the bed sheets after the room was cleaned our second day. It was extremely disappointing because my mom wanted to go to Hawaii and stay at this hotel again as the last overseas trip of her life, but the hotel was so run down and shabby it wasn’t the trip she was expecting.
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Jan 18, 2025
Great town, beautiful scenery from most restaurants most restaurants all within walking distance.
Rooms are tired looking, just two chairs on the patio, the staff is hit and miss on 'service with a smile". We attempted to book January 2025, certain tower and type of room at the front desk. The only response I got was negative, "well you can book through reservations next month, but there is no guarantee on room type or tower when you check in...11 months later. Believe she could have worded that better. I topped the guy storing bags at the desk, never made eye contact or even a thank you. I will remember that next year. The location is terrific, that is why we would return. Lots of great eateries and ABC store across the street. If you plan on staying in town, you don't need a car. Love the town!
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Jan 17, 2025
Pretty pretty good.
We had been to the Royal Kona before, several times, most often to hear Hawaiian music on Thursday nights in the Don the Beachcomber bar/restaurant. We love it! Right on the ocean, open to the beautiful sunsets. But this was our first time staying in the hotel. We had a very good time! Now the challenges. First, the hotel desperately needs a renovation. (Which they have started in one of the towers.) Right now it's a 2-star hotel in a 5-star location. Our room was in the Bay Tower, the northernmost. RIGHT on the ocean. Which was great. But also directly overlooking Huggos-- so you can hear their nightly music in your room even with the sliding glass door closed. I feel like they should warn people renting these rooms. But it didn't bother us, we liked being right on the water, and within easy walking distance of the town. We will definitely be back. My only fear is the price will shoot up 100% when the renovation is down.
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Jan 16, 2025Front Desk Not at the Top of Their Game
We were in the Bay Tower (north most), room 385. The room was just okay. It's a bit dark and a bit dated. The problem was what was going on outside. All the rooms on that southeast corner of the tower have a direct line of sight to the hotel receiving and maintenance yard. All kinds of noise. One day, some worker had his radio blaring as he worked. Another day, some maintenance guy was banging on metal with a hammer. Also, there is a ton of street noise, including drunk people, all night long. I asked to be moved, which the front desk lady said she could do for an added $80/night pushing our daily charge past $400. On day 5 of 7, we noticed the room was over 80° F with the AC on. The next day, we called, and the front desk said, "Yeah. We had an AC emergency repair, which will last 3 more days." What? Were they thinking we would not notice? They did not notify us. I had just climbed Mauna Kea and was hot, dirty, and tired. The front desk called back, and they gave us a room in the Alii Tower. This was not handled professionally. We felt like they tried to dupe us.