Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18087 reviews

• 

  Dominican Republic (English equivalent of skinny jabs)

  I read reviews before travelling and was sceptical. This is the worst holiday I have ever experienced. Tried all speciality restaurants which were consistent. The food was inedible and cold in them all. Had upset stomach twice. The majority of staff are ignorant and miserable with the exception of Wanda, Beach bar and concierge. Butler was asked to source medication, cost $175. I then asked concierge too source same meds cost $78. Seats broken in theatre. Towels covered in bleach. Very poor lighting on walkways. Complained and when requested copy of my complaint informed this was not possible. Definitely not five star would struggle with three. Best experience taxi back to airport. Avoid at all costs.

  Aug 30, 2026
• 

  Good first week but poor second week

  First week was great- diamond club and ate in the steakhouse and Italian alternating nights. Pool also quieter and able to get sunbeds before 9am. Our butler Daniel sorted out the reservations and also booked our anniversary meal in the steakhouse. Lobby bar staff are excellent and Wanda in the diamond club lounge is very friendly. Alejandro in the sports bar was great- knew our drinks order without us even asking and he made sure my husband wasn’t served fish or soy sauce in Jade. Anniversary meal great- served by Yonathan who also served us in breakfast Soribel also knew our drinks order in the sports bar - great service Zuleidy at the sands beach bar was also very good and brought drinks to the table Second week terrible- they shut the Italian and turned it into the buffet for the Splash hotel. Also had to get up at 6am to get sunbeds as splash residents using it more as close to the buffet. Diamond club area in the buffet was seating non diamond club at breakfast Diamond club beach bar poor- toilet flooded as we sat at table and bar covers in sand from kids putting sand buckets on top of the bar - didn’t use Draft beer poor- was cloudy- even the locals were drinking cans Issues reported to management as it’s not the fault of the butlers or service staff

  Aug 30, 2026
• 

  The Butler Service

  The resort was very pleasant. Stayed at the Hideaway. Our butler, Melqui was AMAZING! He made sure we were comfortable and everything we needed was manifested. One example was our TV only had ONE English channel! He expedited additional channels ASSP! His spirit and professionalism were to be emulated by training the other employees to be as such! The staff at Dorado were also excellent, providing an inviting and valued dining experience for all meals ( breakfast, lunch and dinner services) The other restaurants, not so much. Overall we enjoyed the week at Royalton

  Aug 29, 2026
• 

  Disappointing

  Despite some negative reviews I was hopeful about the hotel before arriving but even before we stepped foot in our room we were told we didn’t have the two queen size beds as booked, instead having a fold out bed. It was promised this would be rectified the following day it wasn’t for the duration of the holiday. The food in the buffet restaurant was wide ranging, with some nice meats cooked in the grill, however throughout the whole two weeks there was always a member with diarrhoea, we couldn’t ascertain where this came from. The service was abject at best only improving if you tipped the staff, bordering on the down right ignorant at times. The beachfront location seems inviting however the reality is there is too much seaweed to make bathing/swimming enjoyable and limited efforts made to clean this up, especially in comparison to other nearby hotels.

  Aug 28, 2026
• 

  Diamond Club Stay – Wonderful Staff, but Serious Concerns About Medical Response and Overall Quality

  My family and I stayed at Royalton Punta Cana for six days in August 2026 as Diamond Club guests. There were a few people who truly made a positive difference during our stay, and I want to recognize them before discussing the serious concerns we experienced. First, Noraya, our Diamond Club butler, was absolutely exceptional. She was kind, attentive, professional, and incredibly accommodating to our son, who has special needs. What stood out most was that she took initiative without us always having to ask. Her compassion and willingness to assist our family went beyond what we expected, and we are extremely grateful to her. I also want to recognize the gym instructor who was working on August 20th. I became extremely ill while at the gym, and he immediately tried to get me help and expedite the response. What impressed me even more was that the following day, when he saw me, he came over specifically to ask how I was doing. That genuine concern meant a great deal to me. Unfortunately, the resort's handling of my medical emergency was extremely concerning. When I became ill, instead of immediately focusing on getting me medical attention, resort personnel were focused on obtaining my passport. My husband had to leave me, run back to our room, get our son, retrieve my passport, and return before the ambulance was called. During a medical emergency, obtaining identification should never appear to take priority over getting a sick guest appropriate care. I was also extremely disappointed with the resort doctor who responded. She took my blood pressure, and despite my repeatedly asking what the reading was, she would not tell me. My husband finally had to insist that she provide the number. My blood pressure was approximately 210, which was extremely elevated and made the situation even more frightening. An IV was started, but it later collapsed during transport to the hospital. Even more disturbing, while I was being transported by ambulance and still required medical attention, the ambulance stopped at an adjacent resort to drop off the resort doctor. I also have serious questions about why I was transported approximately 25 minutes away when there appeared to be other hospitals closer to the resort. Based on this experience, I believe guests should ask questions about where they are being transported and why. I cannot speak to the resort's arrangements with outside medical providers, but the experience left me extremely uncomfortable and concerned. Two days later, I received a note under my hotel room door asking me to report to Guest Services. When I arrived, I learned they wanted me to complete an incident report about what had happened at the gym. At that point, after everything I had experienced medically, I could not possibly reconstruct every detail. I simply wrote that I became sick at the gym. I strongly believe the staff members who witnessed and responded to the emergency should have documented the incident at the time it occurred. I explained the entire situation to Guest Services. While they acknowledged that what happened should not have occurred and told me it would be escalated, I left without confidence that meaningful follow-up would actually take place. There were also significant issues unrelated to the medical incident. The food quality was very disappointing. Much of the food was cold, and we heard similar complaints from other guests. For what Diamond Club costs, we expected a considerably higher standard. We were also surprised by the lack of an à la carte breakfast option and by how limited some of the basic amenities felt. Even the bathroom amenities were surprisingly basic. This is one of the few resorts we have visited where simple items such as toothbrushes and toothpaste were not provided. We brought our own, but these small details contribute to the overall impression of what is supposed to be a premium experience. Based on our experience, I cannot recommend paying extra for Diamond Club. Noraya provided outstanding service and was one of the highlights of our trip, but one exceptional employee cannot make the overall Diamond Club experience worth the additional cost. I sincerely hope Royalton Punta Cana reviews its emergency medical procedures. When someone becomes seriously ill, the priority should be the guest's immediate health and safety—not paperwork, passports, or administrative procedures. No guest experiencing a medical emergency should have to wonder whether they are receiving the fastest and most appropriate care available. We are very grateful to Noraya and the gym instructor working on August 20th for showing genuine compassion and concern. Unfortunately, the way my medical emergency was handled, combined with the disappointing food and overall Diamond Club experience, significantly affected our impression of the resort.

  Aug 27, 2026