Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18172 reviews

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  Modern hotel with friendliest staff and great food offer!

  Great week away at the Royalton Punta Cana, first time to Dominican Republic and to this chain of hotel! We booked this hotel a week before arriving as got a good deal with TUI When we arrived at the airport luggage did take a while to come through, but there is free wifi there! Once through there are lots of locals hanging around trying to take your luggage for money, also was hard to find the transfer as buses parked all over with no TUI reps around to help, only in the arrival hall! When we got to the hotel driver didn't make it clear which hotel, and as we didn’t realise hideaway and splash were the same, was a bit confusing! However as soon as we arrived at the reception of the hotel we were greeted by some of the friendliest staff, smart and very professional, in a lovely modern environment and greeted with a tasty blue cocktail!! We were shown to our gorgeous room, 4303 and were very impressed, it was spacious and clean, and modern. The beds were very comfy, and the air con was very welcome being so warm! The first evening we dined at the buffet restaurant and the food was lovely, plenty of choice, and we especially liked the fresh meat and fish cooked to order! We did go and see the Michael Jackson tribute that evening, but the theatre was a little disappointing as many seats were broken and not as cool being indoors as hoped! The tribute wasn't great, and we only stayed for 20 minutes! I did prefer the other themed evenings better which took place outside! The foam party was also fun! The Casino is great to go in to keep cool, as is the coffee shop, with choice of ice cream that helps! Didnt have food in sports bar but looked good, also liked tjat you could order room service from your tv but we didn't use it! We would also recommend the TUI BBQ night at the diamond club, food and entertainment and location were lovely. We enjoyed meals at the steak house - mixed grill was delicious, under the sea at splash, has lobster as part of a seafood platter and the teppanyaki we did twice, we did try the Asian restaurant too but was our least favourite meal! We took breakfast at the buffet and had lovely fresh fruit, bread, pastries even bagels! Had some of the best omelettes i have had there! So much choice! Lunch we took at the buffet my husband enjoyed the chilli and i enjoyed the pasta station made to oder, or the snack van near the beach, burgers were yummy! There were only a few times the holiday disappointed us, one being the minibar not being replenished daily in our room, only providing two mini cans of beer which lasted all of 2 minutes! I had left a tip for cleaners together with some sweets and a letter asking for more beer but got none!! The beach was not as nice as I had expected, with the sandbanks and the sea being choppy! However I know thats something that can be changed! Also the locals who try to sell you things and ones who walk around with monkey, iguananas and parrots making you give money to have photos with the poor animals! The swim up bar also had work taking place, repairing tiles etc, they reduced water level for a few days, and some cement got into the pool making it dirty/cloudy! Special thanks to Juan, and Jeffrey for always being friendly and attentive, from guest services, we made friends with a couple on their honeymoon and they went over and above to ensure they and we had the best time! Also Willy at the pool bar, making the best cocktails! All the staff were happy, friendly and do a great job. Had a lovely short walk to next door’s Splash hotel, great to see wildlife like turtles, iguanas and birds roaming freely! Tip, don't attend the royalton prime invite, we were asked at the pool to go but when we went wanted passport and for you to sign something thats not clearly explained! We walked away but saw other people looking wary! Have a great time, ignore negative reviews, a holiday is what you make it! Even when it rained it was warm and didn't last long! We would return in a heartbeat! Thank you for a great holiday.

  Oct 15, 2026
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  MINDAUGAS

  This is a wonderful resort. Thank you to the team working by the pool. I am especially grateful to the entertainer Bernard for his pleasant, warm, and friendly interaction and for the fun times.

  Oct 14, 2026
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  Something missing

  Currently stayed for 6 night on a tui multicentre trip , Hotel is good in some areas , but majority is poor , stayed in diamond club , not worth the upgrade , room ok not 5 star wasn’t cleaned one day had to request and turndown service only 2 out of 6 nights mini bar not refilled had to request also not what I expected from 5 star? All al a carte where poor so after trying the show cooking. And steak house cancelled the rest , cleanliness was poor through out , activity pool was being fixed why we are in the pool and filled up with cement and is still dangerous has many tiles missing , overall would not return , my second leg is at secrets cap Cana and wow wow wow , defo 5 star ⭐️

  Oct 12, 2026
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  Pretty solid vacation across the board

  We visited the Royalton Punta Cana for a family vacation, 2 adults and 2 kids (8 & 11). Stayed in a diamond club two bedroom suite, which was perfect for our family with two bedrooms and a center sitting room. Overall, we had a great time and felt like the resort was reasonably priced and decently kept. Pros - Reinaldo, our butler, was awesome. He helped with reservations, got us spa appointments, handled some mini bar requests, and helped facilitate a some HVAC fixes. He was communicative and clear, and we felt taken care of. - The water park at adjacent Royalton Splash was very fun. It needed some touch ups, but the kids loved it. - the walk between the two resorts was really pretty with tons of wildlife and plants - The massages were solid. - The evening entertainment was fun. - The resort had lots of space and seating, so we were never lacking a place to sit. - the diamond beach bar was great. Drinks were delicious, and the bartender there was top notch. - the culinary experience was the best food of the week. It comes at a cost, but it was a private dinner with us and one other couple, and we had a good time. - the diamond club staff was very invested in making sure our vacation was enjoyable Cons - the food isn’t the best, even for an all-inclusive. We’ve done a couple of these in recent years, and this definitely had the weakest dining options and poorest quality. The Under The Sea restaurant was basically inedible. - some of the areas feel pretty dated and worn. Seat cushions torn or worn, paint chipping/peeling, some dirt buildup. They were repairing the pool while we were there as well, so there was some construction debris and chunks in the main pool. - they are ALWAYS selling. There wasn’t a single day where we weren’t rebuffing a sales pitch from someone from Nexus Tours or a local souvenir guy or someone from the spa. At some point it’s just background noise, but it can be annoying. - there are a ton of beach merchants who just wander freely into the seating areas offering massages, cigars, bird/money photos. I’ve been to other places who keep these people out of the private areas, and wish these guys would do that too. - the beach is rough. They’re clearly dealing with erosion, so there are giant sand bags blocking the entire width of their section of the beach. It’s ugly and can be difficult to manage depending on where you’re sitting. Across the board, it’s a solid upper middle tier option. It could be really great with a few fixes and updates, but we would definitely come back for another trip.

  Oct 10, 2026
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  Dangerous!

  I am posting this so as you are aware of the issues that can (and have) occur at this site without any concern for your wellbeing on holiday! The main swim up pool has been under repair while we are here on holiday from Monday to Friday the pool was half drained, worked on without any safety considerations nor closure and even caused 2 cases of severe cuts due to materials loose. How do you fancy swimming around building site? When refilled all the various dust, parts of materials etc were seen floating g around! Very poor service and not even a sorry when complaint raised.

  Oct 09, 2026