Royalton Saint Lucia, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6593 reviews

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  Spa

  Vanessa was amazing and my massage was amazing! Top notch service !! Got all muscles feeling amazing

  Oct 15, 2026
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  Royalton Saint Lucia – Exceptional Butlers, Beautiful Accommodations, but Disappointing Service and Food

  Our stay at the Royalton Saint Lucia was a mixture of exceptional experiences and some very disappointing ones. While there were certainly highlights, particularly the incredible service from our personal butler, the overall experience fell short of what we expected from a luxury resort at this price point. First, I have to recognize our amazing butler, Ms. Ferna. She was absolutely phenomenal! Her professionalism, attentiveness, and genuine commitment to making our stay enjoyable were second to none. She consistently went above and beyond, and her service was nothing short of impeccable. Ferna was truly one of the highlights of our vacation, and the Royalton is extremely fortunate to have someone of her caliber representing the property. She made us feel valued, welcomed, and well taken care of throughout our stay. Our accommodations were beautiful and extremely spacious. We stayed in the Chairman’s Two-Bedroom Suite, which was an impressive accommodation featuring two bedrooms, three full bathrooms, a kitchen, living room, dining room, bar, and a separate sitting room. The layout was beautiful, the amenities were wonderful, and we thoroughly enjoyed the comfort and space. In terms of accommodations, the Chairman’s Suite was exactly what we hoped for and certainly gave us the feeling of staying in a premium luxury suite. Unfortunately, there were a couple of issues that should not occur in accommodations of this caliber. We noticed ants gathering directly outside the entrance to our suite, and even more concerning, we encountered a massive cockroach in one of our bathrooms. Now, I completely understand that we’re visiting a Caribbean island and insects are part of the environment. However, when you’re paying a premium for the Chairman’s Two-Bedroom Suite, encountering a cockroach inside your bathroom is simply not something you expect or want to experience. Pest control and room maintenance should be a priority, especially in the resort’s higher-end accommodations. Another standout experience was our cabana butler. Unfortunately, I cannot remember his name, but he was absolutely AWESOME! He checked on us approximately every 10–15 minutes, ensured we always had fresh towels and cold drinks, and made sure we didn’t need anything. His attentiveness was exceptional without being intrusive. Between him and Ms. Ferna, we experienced some of the finest individual hospitality we’ve ever received. Now, let’s discuss the restaurant service, because this is where the Royalton seriously disappointed us. The staff at the buffet and Italian restaurant provided what I would consider some of the worst customer service I’ve experienced while on vacation. With the exception of the gentlemen preparing the omelets at breakfast, who were wonderful, the attitudes of many of the employees were shockingly unfriendly. It genuinely felt as though some of the staff resented us simply for being there. There was very little warmth, almost no sense of hospitality, and at times we actually felt uncomfortable asking for anything. That is an unacceptable feeling to have while vacationing at a resort marketed as a luxury destination. Our experience at the Italian restaurant was particularly disappointing. We were literally the only guests dining in the restaurant at the time, yet the person serving us made us feel as though we were inconveniencing her by being there. I found that absolutely unbelievable. Hospitality is about making people feel welcome, and unfortunately, that was completely missing from this experience. We refused to allow those interactions to ruin our vacation. We simply made note of the disappointing service and continued enjoying ourselves. However, those experiences certainly influenced our overall impression of the resort. On the positive side, the team at the hibachi restaurant was OUTSTANDING! Those gentlemen provided some of the best restaurant service we experienced during our stay. They were engaging, friendly, entertaining, and genuinely seemed happy to have us there. We had an amazing time interacting with them. They demonstrated exactly what hospitality at a luxury vacation resort should look like. As for the food overall, it was underwhelming. The room service food was particularly subpar, and the food throughout the resort generally lacked the quality, flavor, and presentation we would expect at this price point. Was it edible? Absolutely. Was it memorable or something I’d recommend? Not at all. The dining experience simply did not match the luxury image or pricing of the property. Final Thoughts Would I recommend the Royalton Saint Lucia to friends or family? Probably not. And that’s unfortunate, because there were aspects of our stay that were truly wonderful. Our Chairman’s Two-Bedroom Suite was beautiful, the amenities were enjoyable, our cabana attendant was fantastic, and the hibachi team made dining fun. But a luxury resort cannot rely on a handful of exceptional employees to compensate for inconsistent hospitality, mediocre food, and maintenance concerns. When guests spend significant money on premium accommodations like the Chairman’s Suite, they should consistently feel welcomed and appreciated, regardless of which restaurant or part of the property they’re visiting. If I knew someone who was already planning a stay at the Royalton Saint Lucia, I would absolutely encourage them to request Ms. Ferna as their butler. She was the shining star of our entire experience. Her kindness, attention to detail, and impeccable service made our trip special, and she deserves tremendous recognition. The Royalton could learn a great deal from Ferna, our cabana butler, and the gentlemen at the hibachi restaurant. They understand what genuine hospitality looks like. Unfortunately, while those individuals made our vacation memorable, the resort as a whole did not deliver the consistent luxury experience we expected, especially considering that we were staying in one of its premium Chairman’s Suites.

  Oct 14, 2026
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  The Staff Made Our Stay!-DIAMOND CLUB :-)

  We had such a memorable experience at Royalton Saint Lucia! After a very long drive, we arrived exhausted and honestly a little cranky. Miscka, who handled our check-in, was incredibly patient and understanding. She made the process smooth and welcoming, which was exactly what we needed after our journey. Then we met Fabian, our butler, and what an amazing person! He was exceptional from beginning to end. He was attentive, thoughtful, and always willing to go above and beyond for us. We also met Merkil and Vivica, who were lovely, but Fabian was definitely the highlight of our stay. A special mention also goes to the ladies at the Diamond Club lobby. They were warm, welcoming, and made us feel comfortable whenever we were there. No resort is perfect, and there were a few flaws, but the staff truly made up for them. Great service and genuine hospitality can completely change an experience, and that's exactly what happened for us. We will definitely return and hope we are lucky enough to meet these wonderful staff members again!

  Oct 14, 2026
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  DON’T STAY AT ROYALTON PROPERTIES — I WOULD NEVER STAY AT ONE AGAIN

  Beautiful island, terrible Royalton experience. I would not stay here again. We stayed at Hideaway at Royalton Saint Lucia from September 23–27, 2026 for a wedding, and unfortunately this was one of the worst resort experiences I’ve had. We paid about $1,800 for four nights, and instead of relaxing, we spent way too much of the trip dealing with room issues, maintenance problems, bugs, unanswered calls, and staff who just did not seem concerned. I’m attaching photos, videos, and the consent agreement Royalton later asked me to sign because I want people to see exactly what I’m talking about. When we arrived on September 23, we were placed in Room 2010, a swim-out room. The room already looked like it had some maintenance issues. There were areas on the wall that looked patched, and it looked like there had been water damage. Then we realized we did not have properly functioning hot water. The shower never really got hot. At one point, the pool water honestly felt warmer than the shower. The bigger concern was the electrical issue. The wall control/outlet connected to the fan became noticeably hot. That immediately worried me because an electrical component overheating in a hotel room is not something I’m going to ignore. We called for help multiple times. I believe it was about five calls before anything meaningful happened. Eventually, my husband basically had to stand in front of staff and insist that someone deal with it before we were moved. So we moved rooms. And somehow the second room came with a whole new set of problems. We had mosquitoes and other bugs inside the room, and there was a pretty big gap under the door. That obviously did not help. We also noticed housekeeping would leave doors open while cleaning rooms, which probably made it even easier for insects and little animals to get inside. Then there was the gecko. A gecko was inside our room for about three nights. I know this is Saint Lucia. I know geckos exist. That was not the issue. The issue was that we kept asking for help and nobody seemed to care enough to actually come remove it. We called. We followed up. We were told someone would come. Nobody came. Meanwhile, we were trying to sleep with it running around the room. By the morning of September 26, I was completely over it. At around 9:04 a.m., an employee named Teddy was trying to upsell us on another Royalton property, which was almost funny considering the experience we were having at the one we were already staying in. At around 10:40 a.m., I spoke with Cherry-Anne about the gecko. I was told a maid could remove it sometime between about 9:00 a.m. and 5:00 p.m. At that point I had already been dealing with this for multiple nights, so that response was honestly frustrating. At around 10:58 a.m., I finally spoke with a manager named Mervin and explained everything, including what had happened in Room 2010. He acknowledged the overheating issue and said the maintenance and hot water situation would be investigated. As far as the gecko, one of the things I was told was basically that it wasn’t poisonous. That was not really the point. I wasn’t asking whether it was poisonous. I was asking why I had spent several nights asking someone to remove it and nobody had done anything. At around 11:00 a.m., housekeeping finally came in. They had to remove a mirror to get to the gecko, and they killed it. I took a photo. While all of this was happening, I also heard housekeeping staff joking about the situation. After calling and asking for help for days, that really irritated me. It felt like nobody was taking the situation seriously. And the service issues were not just limited to our room. During the wedding events, it took about four hours just to get water service. Other guests in our group also complained about their rooms, including rooms that smelled like wet towels. So after a while, it stopped feeling like we had just gotten unlucky with one bad room. It started to feel like there were bigger issues with maintenance, service, communication, and accountability at the resort. We left on September 27 and I escalated the situation through Marriott Customer Care. My complaints included case numbers #939741862 and #939755001. I requested about $900 back on our roughly $1,800 stay because I felt like a significant portion of the trip had been impacted by everything we dealt with. Royalton eventually offered me $350 as a goodwill payment, but they sent a consent/release agreement with it that I would have needed to sign. I declined it. I’m attaching that agreement too so people can read it for themselves. For me, $350 was not enough to sign a consent agreement and stay quiet about an experience this bad. Things can go wrong at any hotel. I understand that. One maintenance problem would not have caused me to write this review. One bug would not have caused me to write this review. Even the gecko by itself would not have caused me to write this review. It was the combination of everything and how poorly it was handled. An overheating electrical issue. No real hot water. Repeated calls before anything happened. Having to move rooms. Bugs. A gap under the door. A gecko in the room for multiple nights. Staff not showing up. Staff joking about it. Long service delays. Then a $350 offer tied to a consent agreement afterward. That is what made the stay so bad. And I really want to separate the resort from the destination because Saint Lucia itself is beautiful. My issue is with Royalton. If you’re deciding where to stay in Saint Lucia, I would personally skip Royalton and look at Sandals or another well-reviewed property instead. We traveled there to relax and celebrate a wedding, and I ended up spending part of the trip calling staff, dealing with maintenance problems, moving rooms, trying to get a gecko removed, losing sleep, and escalating complaints. That is not how I wanted to spend my vacation. I would not return to Hideaway at Royalton Saint Lucia, and after this experience, I would be very hesitant to stay at another Royalton property. Beautiful island. Bad resort experience. I wish we had stayed somewhere else.

  Oct 14, 2026
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  JUST DON'T GO HERE PEOPLE ARE NOT NICE!!!

  When you go to a resort like "The Royalton and you pay good money you expect excellent service. That is not what we got. We had our reservation documents in hand for 3 people and a. fter a full day of travel we were advised the hotel was advised the booking was for 2 people and that my daughter couldn't get in. We were advised to contact the travel agents.Which in the states was now closed. If that wasn't enough we were given a room that was supposed to have a bar set up and snacks. The cabinet where the fridge was supposed to be was dirty in a room that was supposed to be clean. l called the desk and advised the woman on staff they bought a fridge and put it into the dirty cabinet,hours later we were given some beverages to put in. Prior to that we called the desk again a few times... No answer so we walked over to advise the desk clerk we had no bathroom tissue and at the time no other guest was there and yet she was annoyed and let us know she could see that it was our room calling and she made the decision not to answer because she assumed we were calling about the fridge. I said we have no bathroom tissue in our room. Instead of her handing us a roll, she said someone would bring it. That was maybe 11pm. The guy got there after 1am with the tissue for a room with 3 women in it. I asked him did they expect us to use the towels. On the way into the Hotel they were handing out cold white face cloths to wash your hands when we arrived. However during the entire trip housekeeping had none to give us for bathing. We were there for a wedding and the second night there, we were at the poolside diamond club and a stray cat jumped onto the table where the pastries were. In fact there were stray cats and dogs all over the facility, Including on the wedding day. Instead of blocking off the area others had booked massages right near the venue. Once the ceremony was over we were headed to the reception and once we got there we had to wait for chairs from the ceremony to complete the reception seating.This was a one and done and DO NOT DO IT AGAIN SITUATION!! EVER!!1 I COULD CONTINUE BUT THERE IS NO ROOM.

  Oct 13, 2026