Resort Details
- FrattinnisFrench Cuisine. A la Carte
- GaijinTeppanyaki (reservations required).
- SeasonsModern cuisine serving A la carte dinner.
- St. TropGourmet snack lunch. A la carte dinner (only in season).
- Various Lounges/Bars
- Bar One - Lobby bar
- Bar Two - outdoor bar - ZangoInternational cuisine (breakfast is buffet-style), A la carte lunch and dinner.
- Deluxe Room
Bedding– 2 doubles, or 1 King Bed.
Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- TV
- Wireless internet connection
- Balcony Deluxe Room
Bedding– 2 doubles, or 1 King Bed.
Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- TV
- Wireless internet connection
- Deluxe Room formerly Superior
Formerly Superior effective from 12/19/2024
Bedding– 2 doubles, or 1 King Bed.
Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Air conditioning
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Telephone
- Balcony Deluxe Room formerly Deluxe
Formerly Deluxe effective from 12/19/2024
Bedding– 2 doubles, or 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Telephone
- Sandos Suite
Bedding– 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- TV
- Laguna Suite
Views : Overlooking views of Nichupté Lagoon and the ocean.
Bedding–1 king bed in main bedroom with 2 sofas in living room.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total combined.
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access
- iPod docking station
- Iron
- Ironing board
- King bed
- Marble bathroom
- Minibar
- Safe
- Seating area with sofa/chair
- Shower
- Sitting area
- Slippers
- TV
- Weight scale
- Caribe Suite
Bedding - 1 King bed in master bedroom and 2 double beds in second bedroom.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 6 adults, 6 total.
- Air conditioning
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Kitchenette
- Safe large enough to accommodate a laptop
- Satellite television
- Separate tub and shower
- Telephone
- Presidential Suite
Bedding : 1 King Bed in Master Bedroom and 2 Double Beds in Second Bedroom.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 6 adults, 6 total.
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Slippers
- Widescreen TV
- Wireless internet connection
- Laguna Penthouse
Bedding : 1 King Bed in Master Bedroom and 2 Double Beds in Second Bedroom.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 8 adults, 8 total.
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Slippers
- Widescreen TV
- Wireless internet connection
- Balcony Deluxe Single
Bedding– 2 doubles, or 1 King Bed.
Special requests like bedding, location etc. are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Accessible rooms
- Beauty shop/salon*
- Currency exchange*
- Exercise gym
- Health club
- Jacuzzi*
- Meal Plan Type: All Inclusive
- Medical Facilities Service*
- Meeting rooms*
- Pool
- Accessible rooms
- Beauty shop/salon*
- Currency exchange*
- Exercise gym
- Health club
- Jacuzzi*
- Meal Plan Type: All Inclusive
- Medical Facilities Service*
- Meeting rooms*
- Pool
- Restaurant
- Room service
- Sauna*
- Spa*
- Tennis court*
- Water sports*
* Fees may apply
- GymLife Fitness Equipment (18+)
- Jacuzzi *
- PoolThree infinity pools with heating options including Hydrotherapy.
- Sauna *
- Spa *
- Steam bath *
- Water activities *Snorkeling
Diving (free demo)
Windsurfing
Sailing
Kayaking
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10299 reviews
-
Aug 29, 2026Fun and friendly resort
The resort was a little dated (evidenced by the construction work happening on site during our stay). There weren’t a ton of options for coffee, and the coffee machine in the room did not work. The gym was also really hot. Despite that, I really enjoyed our stay at Sandos as part of a wedding. The hospitality was incredible and all of the staff was friendly and charming. There was also a lot of entertaining activities and game each day at the pool which was great. Jacob and Rogelio were incredible bartenders and made some awesome drinks for us! Best of all was CARLOS! We went to the sports bar on-site to escape the crowd, and Carlos had several games available and kept the party going for us. He made several drinks for us and kept us laughing the whole time - what a night!
-
Aug 26, 2026
Dance party late night
Fatima and Nico were fantastic and were fantastic on making the atmosphere amazing and a great time
-
Aug 26, 2026
Amazing
Good vibes !! With the dance floor with Fatima and Nico
-
Aug 21, 2026
Welcoming, friendly, happy!
We have thoroughly enjoyed our time at Sandi’s the staff are so lovely and welcoming and helpful! Particularly Fatima, Martya and Karla! The rooms and hotel are very clean and our room was particularly spacious we were even invited to watch the sunset from the pent house!
-
Aug 21, 2026
Activity
Fatima was great at her entertainment and kept the show going !!!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
- AdvisorySandos Cancun will begin a scheduled facade restoration project on August 10, 2026, expected to last nine weeks through October 9, 2026. Work will be completed in phases, with affected room blocks temporarily closed to minimize guest impact. All resort amenities and services will remain fully operational. Guests arriving between August 10 and 19 may cancel without penalty if done by August 14. Thank you for understanding.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed