Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9809 reviews
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Nov 18, 2025A very good time
This is our first time at Sandos and we booked two suites and are enjoying our stay. There are no umbrellas at the beach which is a little disappointing although we have had a cabana every day at the beach and enjoy that very much.
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Nov 18, 2025
Great stay!
Had a great first stay in Cancun. Service was great, room was amazing and location was great! Definitely considering a future stay
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Nov 15, 2025
Dolly was amazing!
Dolly in the Royal Elite office was extraordinary! She was always eager to help us with any request or problem, helped us with our dinner reservations and made us feel welcome!
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Nov 15, 2025return to Cancun
This hotel is old and dated large rooms older furniture many loose tiles missing in the pool a lot of the concrete was in poor condition and paint was peeling off the ceiling in the St. Trop restaurant with flakes on the floor .At best the restaurants are average with the buffet being the one we only ate at twice as there was a limited selection. We did not eat breakfast so cannot review Japanese is the only one you can make reservations the other 2 is first come first serve. Beautiful beach not enough chairs limited lounges around the pools. Staff works hard to keep you busy the DJ feels the need to play the music so loud that all of Cancun can hear .The entertainment at Bar 2 is good to excellent but only play for less than an hour then nothing The staff are the saving grace of this resort all of the are pleasant and work hard to overcome the resorts limitations. This at besta3.5 star resort unless discounted we along with many we talked to will not be making a return trip
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Nov 10, 2025A great resort for fun.
This resort was clean and lovely. The location is perfect and has a terrific beach area and two outdoor showers to wash the salt water off before you return to your chairs by the ocean or the pools. The food was very good and the entertainment team works hard to put together entertaining shows. When the DJ fires up the system in the middle pool area the acoustics are a bit insane as the base shakes the place to the point of discomfort, however, when they are in the lower pool area it is perfect and fun. Do visit the spa while you are here. It is very relaxing and enjoyable. Mily took great care of my massage and mini facial and she is very skilled. It was the perfect way to end my week at the resort.
