Sandos Caracol Eco Resort – All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

26425 reviews

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  Incredible customer service

  First of all a massive thank you to MALENA a young lady on reception desk.she is a credit to the Sandos Caracol hotel. Her English is excellent, her compassion towards customers service is just incredible.. I do hope management read these reviews and act accordingly Room 7723

  Jun 16, 2025
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  Very good

  Great water slides people were very nice Ignacio was very fantastic water ride specialist just overall a wonderful experience very good food

  Jun 16, 2025
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  First time in Mexico and I loved it !

  My first time in Mexico, and what an amazing place to start, the staff were amazing and helpful. Plenty of things to see and do as it is a big hotel with alot of places to go. The alacarte restaurant was out of this world Japanese Brazilian and the steak house food to die for ! The only thing that lets this hotel down is the adults only pool didn't get cleaned very often so there was a few dead bugs and rubbish in it but when your hot you definitely forget about that .

  Jun 15, 2025
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  Amazing holiday

  Seventeen years ago in 2008 I visited Sandos Caracol with my husband and parents and had a great experience. When planning an other family trip to Mexico and my my sons first time, I wasn’t sure where to stay, but I knew this place had left a lasting impression, so I decided to return. Between my visits, the resort transformed into a full-fledged eco park, enhancing its dedication to sustainability and environmental conservation. The changes have been for the better, offering more nature experiences, wildlife interactions, and educational programs that make the most of its jungle surroundings. The accommodations have been updated, the dining options are more diverse, and there are even more activities to keep both kids and adults entertained. From the improved water park to cultural performances and excursions, there’s plenty to do, and the resort still delivers on the unique atmosphere we enjoyed years ago. One of the highlights of our trip was getting up close with the monkeys that roam the resort. Seeing them in their natural habitat, swinging through the trees and interacting with their surroundings, was an unforgettable experience for both my son and me. It added a whole new level of adventure to our stay. While here, we attended a presentation about the Royal Elite program with Delfina —honestly, we were only going for the freebies! But we ended up being really impressed, and my dad actually decided to buy a package. The staff couldn’t have been more helpful throughout the process and since, making everything smooth and hassle-free. We have loved the added benefits you receive as part of the program. With it we also spent a day at Sandos Playacar Resort, and it was absolutely out of this world. The beach was stunning, and the overall vibe was incredible. It felt like the perfect complement to our stay at Caracol, giving us a chance to experience another side of Sandos hospitality. Overall, Sandos Caracol continues to be a solid choice for a holiday in Mexico, and I’m glad I got to share it with my son while also discovering even more that Sandos has to offer.

  Jun 14, 2025
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  Fantastic holiday in a wonderful hotel

  We first visited this hotel in 2014 and we had such an amazing holiday we decided to visit it again. We had paid for a Select Club (Adults only) Superior room but when we arrived we we were bitterly disappointed to find that it overlooked the car park! My husband went to the reception desk to ask them to move us but one of the female staff was quite rude and said that we had got the room we had paid for!! However he was very persistent and was told to come back in the morning before 9am and they would see what they could do. After being woken up at 5.30am the next day with buses, taxis and golf buggy's going backwards and forwards, we decided to talk to the concierge, Xjavier who was extremely understanding and got us moved to a lovely room in a quiet part of the resort. The room had a really good layout, was extremely clean and had the biggest most comfortable bed that we have ever slept in. Apart from the initial problem we thoroughly enjoyed our stay. We were surprised that it was extremely quiet but it suited us much better. The only downside was that they had closed the Italian a la Carte and the Mexican buffet, I presume due to the lack of guests but you could easily book to get into any of the other restaurants without any problem. We probably enjoyed the Mediterranean Restaurant the most where the food was delicious and the lady maitre de always gave us a very warm welcome. I was very impressed with the Teppanyaki restaurant as I'm vegetarian and the lady chef cooked my rice, tofu and vegetables before putting any meat or fish on the hot plate. It sounds simple enough but restaurants at other hotels have not had a clue. With regard to the other places to eat they all offered a good selection of food, which was delicious and the staff were all fabulous, nothing was too much trouble and they were always extremely courteous, polite and were always smiling. We loved the Select Club pool and restaurant where the staff were excellent and the Select Club Beach Bar where Jesus (who has a great sense of humour) looked after us when we needed a bit of respite from the heat in the afternoon and we would have a few games of pool. Early evening we would relax in the reception bar and looked forward to seeing Rubicel who was such a great character and again really looked after us. The entertainment was mainly low key with various shows in the theatre and an amazing show around the cenote. Later in the evening there would be either a Mariachi or Latin band, all of which were fabulous especially if you like dancing. I must mention Morgan at the Theatre Bar who was absolutely lovely and kept us very happy with Havana Rum in the evenings. The beach party is definitely worth a visit with a fabulous band (not too keen on the saxophone player that comes on first though!) There is also a night club which opens from 11pm to 1am but we were always to tired to go after all the dancing. My husband had a few days scuba diving with the onsite dive centre, Scuba Libre which he thoroughly enjoyed. The man who seems to run it was extremely nice and nothing was too much trouble. The other things you must try in this resort is swimming in the amazing cenote, strolling along the beautiful white sandy beach, walking to the Mayan ruins and sun square, gazing up at the sacred tree and just enjoying the amazing wildlife. Its just heaven...

  Jun 04, 2025