Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 955

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 26058 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Serious downhill experience!!

    Have been to Sandos 6 years in a row and it has deteriorated from the our first year badly! Service was not nearly what it used to be, The staff used to look happy and made your trip more enjoyable. This time the staff just seemed to be in a continual hurry and everything felt very impersonable! So many weddings going on during our visit this time which made you feel like you were unimportant as they were catering to the wedding parties mostly. Wanting to book a vacation this coming winter... don't think we'll return to Sandos! Very disappointing! There used to be a beach as well, that was quite nice.Now it's unusable.

    Oct 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bridal party hair perfection

    Margot and Fabiola are wonderful!!! We had our hair done for my sister’s wedding and it turned out exactly as we asked! Awesome service!!! I defined recommend using them for any services while staying at the property. They can even come to your room to help save time.

    Sep 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time

    We had an amazing time. I would definitely recommend booking the adults only section. Very worth it if you're not traveling with children. Great staff. Great resort. We enjoyed the restaurants, food, and drinks. Check in and out very easy with the adults only section which was lucky for us. I could see a big wait in the lobby for others though when we were leaving. The nature and wildlife are amazing. Monkeys and coatis everywhere. The boat ride with Daphne was wonderful. Caesar was very helpful at the cenote for swimming and Luz was so entertaining with the bike tour. All in all...very worth it. Don't listen to the negative reviews.

    Sep 23, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Don't come in. NO BEACH

    NO BEACH. DON'T RECOMMEND COME IN FOR THIS PLACE IT WAS SO TERRIBLE. For avoiding and lost your the money do not come in My family and I vacationed here. It was terrible because there is no beach. It is impossible to swim in the ocean because there is simply no beach. The website does not say anything about the beach and it is very dangerous to enter the ocean because there are many sea urchins. I do not recommend visiting and spending money on this boarding house.

    Sep 19, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst experience of my life

    I don’t normally write negative reviews but I’m making an exception for this place! I’m sure some people at some point may have had a 5 star experience here but I’m a little suspicious of most of them. They all name numerous staff members by name, are written in a strange style of English. For example I’m sure the yoga is good but I don’t think anybody would find it that mind blowing they’d log on and give a 5 star rating for the entire holiday just because of a yoga session - ignoring the putrid smells, horrible damp rooms, unsafe terrible food which you will get sick from, animal excrement everywhere and the five hour check in..but yeah yoga was great so five stars it is! Mexico is a lovely place, even this hotels sister hotel is good apparently - its just down the road book that instead! But please please don’t go here, sort the reviews by star rating starting with 1 star and you will see people saying the same things over and over again, believe them.

    Sep 18, 2024