Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 955

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 25907 reviews
  • 1.0 star tripadvisor rating
    Avoid this place! Spend your money elsewhere!

    TLDR; spend your money elsewhere! Spend the extra and avoid our headaches. We arrived 06/10/24. We’re here for 1 week and have spent several thousand dollars for the stay. We’ve also spent several thousand on excursions. We haven’t been able to use their website “app” and after losing several hours being given the run around, we were told we’re in a room that’s completely unassigned. We’re unable to fully make use of the resort due to a resort error. The hospitality is less than average. They’re quick to take your money and ask for tips. I’m just glad we’re able to keep a smile on our kids faces, but we could’ve done that bumming it out on the beach. Avoid Sandos Caracol Eco Resort. They don’t care about you and you won’t get your moneys worth here.

    Jul 11, 2024
  • 5.0 star tripadvisor rating
    Quinceañera Event

    We had our daughter’s Quinceañera here at Caracol. The service we received was amazing! For the coordinators make sure you Email any questions you have, complete all of the forms they send you, be organized and send any ideas you want to put in place. Once you arrive, the organization is amazing, they take care of everything even the minor details. The staff is 10/10. Carlos Marroquin, the manager simply amazing and is always available. Our coordinator Victor Petit, during our event he was making sure our daughter and our guest had everything. Our MC, Oscar Madrigal kept the party going and everyone was having fun. The DJ, DJ_cejo mixed and played our music just great! At the spa, Margot did great hair and makeup without having to do a practice test/look. She was amazing.

    Jul 10, 2024
  • 1.0 star tripadvisor rating
    Book Somewhere Else!

    Not worth the money. In short our stay has been average and we still have 2 days to go. Can't wait to leave Bad points - cold food at each meal. Not everything but enough to be off putting. - poor service from pretty much every sector. The steak restaurant Los Liros was particularly poor. Also 5 days into our stay we are still waiting for the extra pillow we asked for. - the bad smells. Very sulphuric, and sometimes sewage - not enough towels - we are a family of 4, yet there was only 3 towels - Inconsiderate guests who play loud music, scream and shout late at night. - the soaps etc in the room are not refilled Good points - the wildlife that roams around - the rooms are clean

    Jul 10, 2024
  • 2.0 star tripadvisor rating
    Disappointing

    Went from the UK with TUI, the flight over was eventful with an arrest made on landing but the staff were very good and sorted it all out. The hotel (stayed in select) was very poor, dated decor with a balcony a cat might get on, and even if it did it would only see trees. There were children in the room next door to us, when it was adult only but as the children were staying elsewhere on site and just visiting grandparents for babysitting in their room (all night, every night) the hotel was not bothered. The select club hotel was lovely but again it had people there that were not select customers and nothing was done even though we asked. BEWARE if it rains and I know that is not the hotels fault (and it rained for all 10 days) the hotel does not cope very well, flooding everywhere and staff just not equipped to deal with it. Staff are friendly but not very proactive, we would sit for ages whilst they dealt with large groups who sat down after us. We did tip but it got us no where against large groups. Food very much like a school canteen, very poor choices and flies everywhere. The was a party in the select rooms (Bldg 59) and I had to call security at 0130 in the morning, who did come and deal with it. Do not stay in Bldg 59 the views are shocking, just full on tree trunks and when it rains its awful. TUI staff member on site was american and not interested at all, i have never experienced this before. I will not be going here again, and I would struggle to rate it more than 3 stars.

    Jul 08, 2024
  • 1.0 star tripadvisor rating
    Disappointing

    My experience at Sandos Caracol Eco was disappointing. Mosquitoes were a constant nuisance, and the pools were poorly maintained. Lack of air conditioning in most areas made it uncomfortable. The staff lacked accountability, professionalism, and seemed clueless at times, especially the concierge who appeared indifferent. Overall, the service was lackluster with staff often idle, giving the impression of chaos and disorganization. Improvements in cleanliness, staff training, and overall guest experience are crucial for this resort to meet expectations.

    Jul 02, 2024