Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 955

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 25926 reviews
  • 1.0 star tripadvisor rating
    ZERO STARTS

    ZERO STARS! Worst experience ever. From the beginning: check-in process takes forever! Then, before finishing and stepping into your room, they start offering services and stuff for an extra cost. Rooms are okay, with damaged furniture, a refrigerator that doesn't cool your beverages enough so they end up hot, a poorly cleaned and moldy shower. The A/C broke down, and "we will fix it tomorrow," so we had to sleep in the same room (party of 5, including 2 children). Everything is far, and if you'd like to be moved in a golf cart, you'll have to tip the staff. The food and drinks are of bad quality; we all had stomach issues the entire stay. The pools were dirty, including the "aqua park," which was filthy and gross. Really nasty. The staff were rude, and when you approached them to express your concerns, they didn't care at all; they were just focused on taking your money. The spa massage was good, but the front desk was terrible; they didn't mention that you needed to arrive 10 minutes before your service to force you to speed up your service. The hotel won't allow you to order food from outside; if you do, you'll have to walk to the main entrance to pick it up, and it's far. MOSQUITOES ARE HORRIBLE HERE! Additionally, restaurant reservations and information are through their app, which is a pain because the cellular signal is almost non-existent. The night shows are like a cheap town carnival. Zero stars.

    Jul 13, 2024
  • 2.0 star tripadvisor rating
    2.5 hour check in, most got sick, green pools, no hot water

    2.5 hours to check in, food was sub-par, 7 out of 9 of us got sick, no hot water, booked 2 rooms and they placed us 15 minutes apart with bad wi-fi so no way to coordinate activities, pools were cloudy and green, pool bars close at 5pm and close early. Could go on and on. So glad to leave!

    Jul 13, 2024
  • 4.0 star tripadvisor rating
    Magical vow renewal

    We renewed our vows at the cenote - it was magical. Victor and his team far exceeded our expectations. 10/10 recommend. Margot at the salon is an absolute wizard. The resort grounds are incredible, very lush and green. We chose the jungle view and it was incredible. We had spider monkeys on our balcony.

    Jul 12, 2024
  • 1.0 star tripadvisor rating
    Not clean, mediocre food.

    We will not be returning. We came here for a wedding and it has been a disaster. We arrived with no towels in our room. The slippers in the closet were dirty and worn. There was blood on the bathroom wall, as well as on the comforter. Plus addition stains on things around the room. I made a request for hangers on the app, as we only had 3 hangers. Never received them. And we even talked to the fron desk. Everyone in our group who drank from the "safe drinking water dispenser" in the rooms got sick. We ended up buying bottled water in the little gift shop the entire time. The pictures show tequila and such in your rooms. We never saw it. In order to get a reservation at one of the restaurants on site, you have to log in at midnight to make your reservation. And even then, you may or may not get in. And that's assuming you have internet! We lost power and internet frequently. The buffets are mediocre, at best. The food has flies and bugs flying around and people taking food with their hands. The set up for the wedding was not done in a timely manner. The guests were supposed to arrive at 3:15. However, there were still no chairs at that time. And they say they will live stream the wedding, but there is no wifi on that part of the resort. Some in our group waited over an hour and a half to check in with only 4 people in front of them. This place is poorly run.

    Jul 12, 2024
  • 2.0 star tripadvisor rating
    Not worth the money

    Not worth the money. In short our stay has been below average. I'd usually describe our experience, but quite frankly it's not worth my time. Here's some bullet points, surmising the good and the band. I know some points might seem picky, however I've stayed in a lot of 4 and 5 star hotels and it's the little things, and small touches that make a difference. Bad points - cold food at each meal. Not everything but enough to be off putting. Mostly this happened at breakfast, so by the end of the holiday we dreaded going. - poor service from pretty much every sector. The steak restaurant Los Liros was particularly poor. Also 5 days into our stay we are still waiting for the extra pillow we asked for. - the bad smells. Very sulphuric, and sometimes sewage - not enough towels - we are a family of 4, yet there was only 3 towels on arrival and it took ages to get another. - Inconsiderate guests who play loud music, scream and shout late at night. After reception did not answer the phone multiple times we went there in person to see if we got a better response. Thankfully one of the managers sorted it out and then it was quieter. - the soaps etc in the room are not refilled - they say they are an eco hotel, yet on the day before we checked put they changed all the towels and left us with three towels for a family of 4. - we waited to check out and then were told that check out was a totally different line. Then they tried to send us to the online check in line which had about 50 people in it. - the patio furniture was a set for 3 people in a 4 person room. - No welcome pack, either in the room or provided on arrival. - the bins getting raided by animals and as a result rubbish all over the ground most days. This could have been dealt with by a better design of bin with a lid, rather than an open top. Good points - the wildlife that roams around - the rooms are clean - the lady in the salon who fixed my broken nail. She was lovely, friendly and helpful. - the air-conditioning in the restrooms - the beds were comfortable ⁣Get BlueMail for Android ​

    Jul 12, 2024