Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25614 reviews
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Oct 17, 2025Family vacation
First before going be aware that no one speaks any other language then Spanish. When you first arrive at the resort there is a tax to pay 5 dollars but honestly for the price you pay for the vacation it is affordable. Really nice room, we needed extra linen because we were 5 in the room it was really hard to have them get it to us it took many days. I really enjoyed the fact that you can order food to the room and it was included in the price of the resort the service was quick. We had a room close to the front desk, the building had elevator with made it easy to travel with my son who uses a wheelchair. It is a really big resort, from our room to the beach or pool is minimum a 15 minute walk, therefore make sure you bring everything you need to the beach because you can wast a lot of time going back & forth. The food is amazing, everything you need fresh fruit and vegetables, meat, fish and children’s menue too. On Saturday night they have blow up bouncy castles which was really nice. The have free rental bikes and you can leave the resort & venture in the gated community. The only down part is it was flue season & 3 out of the 5 got sick.
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Oct 15, 2025
Best massage
Isabella from the spa gave the best massage I've ever had, I highly recommend her ..She is friendly and and highly professional..It is people like her who keep me coming back
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Oct 13, 2025Perfect resort
We had a wonderful experience. This resort feels like a second home to us. Special thanks to the entire team. See you next year
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Oct 10, 2025Not the best service
My family and I stayed here recently. The location of the hotel is amazing — the surrounding nature is beautiful, and the beach is incredible. However, the hotel itself is very poorly managed. People were smoking everywhere, even though there were signs prohibiting it and specific designated smoking areas. We even heard employees encouraging guests to smoke outside those areas. We booked the all-inclusive package, which includes one dinner reservation per night at their specialty restaurants. They gave us a reservation at 9:30 p.m. When we arrived on time, the first thing they told us was that the kitchen would close at 9:45, so we had to rush through our meal. The food was dry and tasted old. Why would they give guests reservations so close to closing time if they’re not going to serve them properly? They also offered us a “free massage,” which turned out to be a tactic to get us to attend a three-hour timeshare presentation. After we declined to buy, they tried to humiliate us in front of others. The elevators were not functional, and we had to help staff carry our luggage. Instead of fixing them, they had the elevator areas blocked off with drywall. We stayed in the adults-only area, where most guests are older and actually need elevator access — yet nothing was done about it. Some of the outdoor areas were damaged by fire and still haven’t been repaired. When it rained, our food and drinks got wet, and finding a dry, safe spot meant walking far from the beach. Even the staff commented that management doesn’t like fixing things. Our room smelled strongly of paint thinner because they decided it was a good idea to use such a harsh chemical right next to the guest rooms without warning anyone. We all felt sick from the fumes. My brother and sister-in-law even overslept due to what seemed like chemical intoxication. We reported it, but it took the staff more than two hours to check the room and the smell. They didn’t offer to move us or send medical assistance. The quality of the food and drinks throughout the hotel was very poor — everything tasted dry, overly salted, and old. If the management is going to humiliate guests for not buying their timeshares, maybe they should invest in their staff and facilities instead.
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Oct 10, 2025
Ocean Snack Sandos Playacar
Ocean Snack is a great buffet/restaurant. Staff member Erick was extremely helpful and friendly. Outside seating. Overall a great experience.