Resort Details
- Various Lounges/Bars-Pool Bar Select Club Adults Only-“Riviera Blue” Pool Snack Bar - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Lobby Bar Riviera-Swim-up Bar-Bar La Plaza-Ocean front snack bar for the entire family (conveniently located right next to the main pool)-Lite Sports Bar - The Lite Sports Bar features a large-screen viewing experience, along with multipletelevisions throughout the space, making it the perfect place to unwind, socialize, and enjoy the game with friends and fellow guests.
- Various Restaurants-Festival Grand Buffet (Main Restaurant)-Riviera Grand Buffet (Breakfast buffet)-Il Piemonte(A la carte - Italian restaurant)-Asiana Restaurant(A la carte - Oriental Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-El Gaucho Restaurant(A la carte - Argentinian Steak House) -(temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Le Gourmet (A la carte - French Restaurant)-Blue Moon (Snacks)-Crêperie-Cupcake Cafe-Chayita (Mexican Grill, specializing in burritos, tacos and salads.)-Gourmex (a la carte Mexican Cuisine)
Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- Hacienda Junior Suite
View: Gardenview
Bedding:1 king or 2 double beds and a sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total
Surrounded by lush flora that re-creates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.
Exception - When booking 3 adults, only 2 children are allowed.
First child through age 12 is surcharged. Second child through age 12 stays free in existing beds with at least 2 adults. Third child through age 12 is surcharged.Spacious Junior Suite with two double beds or one king size bed, integrated living room area with a sofa bed, balcony or terrace overlooking the lush tropical vegetation, private bathroom with shower, bench for added comfort, Soft drinks, Water dispenser.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Hair Dryer
- Minibar
- Safe
- Satellite television
- Shower only
- Slippers
- Telephone
- Riviera Family King Junior Suite
Bedding: 1 king size bed plus a bunk bed for 3.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total.
View: Garden or Pool view
These spacious junior suites with one King Size bed plus a bunk bed for 3 await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.
Option of adjoining rooms for families (subject to availability).
- Water dispenser
-Private Bathroom with shower & separated hydro massage tub
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Riviera Family Queen Junior Suite
Bedding: 2 queen beds plus a double sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total.
These spacious junior suites with two queen beds await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.
Option of adjoining rooms for families (subject to availability).
- Water dispenser
-Private Bathroom with shower & separated hydro massage tub
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Superior Ocean FrontBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits:2 adults, 0 children, 2 total
No children allowed in this category.
- Water dispenser available- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Iron
- Ironing board
- Safe
- Shower
- Telephone
- TV
- HACIENDA ONE BEDROOM SUITE
View - Garden or Pool view
Bedding- 1 King bed.
Bedding requests are strongly recommended, however are not guaranteed.
Maximum Occupancy limits - 4 adults, 3 children/junior, 5 total.
Maximum of 2 children through age 1 stay free in existing beds with at least 3 adults. Children 2 through 12 are surcharged.
Surrounded by lush flora that re-creates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.
783.61 ft² / 73m2 Spacious one bedroom suites, with a separate living room and dining room table with king size beds, integrated living room area with a sofa bed, elegant modern rattan furniture on balcony or terrace, overlooking the lush tropical flora, luxury private bathrooms with shower, deluxe bath amenities, mineral water, soft drinks, beer. Water dispenser. Option of adjoining rooms for families (subject to availability).
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Dining room seats
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- iPod docking station
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Satellite television
- Shower
- Sitting area
- Slippers
- Telephone
- Turn down service
- Select Club Superior
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
effective from 12/24/23 -
Occupancy limits: 2 adults, 0 children, 2 total.
View: Garden or pool view
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms are close to the beach and the Caribbean Sea.
These guestrooms feature a private balcony in addition to the Select Club Adults Only amenities like access to the exclusive adults only pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Sitting area
- Slippers
- Telephone
- TV
- Select Club Ocean Front
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total.
View: Partial views of Ocean
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms let you brag about having the best views at Sandos Playacar plus exclusive amenities! When you stay in these rooms, you’ll get gorgeous Caribbean Sea views, along with access to our Select Club Adults Only services like an exclusive pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Select Club Suite OceanviewBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults.
effective from 12/24/23 -
Occupancy limits: 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Select Superior Adults OnlyBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Select Ocean Front Adults Only
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 2 adults
View: Partial views of Ocean
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms let you brag about having the best views at Sandos Playacar plus exclusive amenities! When you stay in these rooms, you’ll get gorgeous Caribbean Sea views, along with access to our Select Club Adults Only services like an exclusive pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Platinum King Junior SuiteBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy: 3 adults, 2 child, 4 total.
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Junior Suite Ocean FrontBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 adults, 2 child, 4 total.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Master SuiteBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: Max Adult 4, Max Child 3, Total 5.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Master Suite Ocean FrontBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: Max Adults 4, Max Child 3, Total 5.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- 24-hour room service
- Babysitting*
- Beauty shop/salon*
- Car rental desk*
- Child programs*
- Children's play area*
- Disco
- Exercise gym
- Jacuzzi*
- Medical Facilities Service*
- 24-hour room service
- Babysitting*
- Beauty shop/salon*
- Car rental desk*
- Child programs*
- Children's play area*
- Disco
- Exercise gym
- Jacuzzi*
- Medical Facilities Service*
- Pool
- Sauna*
- Shops and commercial services*
- Spa*
- Tennis court
- Water sports*
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
* Fees may apply
- Bike rental *
- Children's poolThere are 5 children's pools on-site.
- Children's program, onsiteSupervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.
Mini Eco Park - Direct access to a beach
- Fitness center on-siteSpacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years)
- General *Games room: billiards, ping pong, backgammon, chess, dominoes and cards
Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba
Full Schedule for activities with our Entertainment and Sports Equipment.
Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.Main Plaza for entertainment with: Stage with
performances, live music - Hot tub *There is 1 outdoor hot tub.
- Pool *10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.
A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:- A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree- Deep pool area with pool bar - Sauna *Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).
Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul. - Spa *Swimming pool and solarium only for adults.Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).Spa Kids with selected treatments (all children must be accompanied by a responsible adult)
- Teen programsTeen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor
Teens Club is now located closer to the Kids Club. making it easier and more convenient for parents to check in on their children without having to walk long distances around the resort. - Tennis court2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation)
- Water activities *Pool games and water aerobics. Water basketball.
Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies).
- Golf *Golf course located within a mile of the property.
Miniature Golf with equipment included
- On-site EntertainmentNightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks
* Fees may apply
Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.
For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.
When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26529 reviews
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Aug 24, 2026Playacar in the Sun at 60
Spent my Birthday week at Sandos Playacar. Excellent time had by all 11 of who went. Premium Club was worth the extra $$as it allowed us access to air conditioned bars prior to dinner reservations and a chance to cool down. The beach side service provided by Carlos was top notch. He always had a smile on his face while serving us drinks! Entertainment was great also. The best restaurant to us was the Mexican one where i had my BDay dinner. The only downfall was the broken pool and the occasional Sargassum deposit. Other than that we had a great time with wonderful memories and great service. PS Ask for the story about Maria from guest services. I would go back.
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Aug 23, 2026
Wonderful vacation experience!
Wonderful vacation experience! Traveled here with a large group of 19 people, including children. Delicious food, impeccably clean, very kind staff, fun pools, and a beautiful beachfront! Lots for kids! They loved playing at both water parks and the beach. A highlight was the bike tour to the mayan ruins that are a 20 mins bike ride off the resort. The staff that went with us were so patient with our kids. The spa was wonderful, had a great massage. Beautiful spot to relax with a sauna, steam room, and pool. I'm including pictures of the drop off kid areas because I found it hard to find out information, we weren't sure of what to expect. Kids up to age 11 are allowed to stay for 2 hours at a time (up to 4 hours a day) in the Kids Club. They have a room for arts and crafts and a little movie theater and a small play ground outside which includes a small pool that was not filled with water at the time. I was glad because I didn't feel comfortable leaving my kids there to swim. But they have an activities schedule and the kids had fun there and were excited to go. The staff was kind and the building was locked. The check in/check out process was strict, I felt my kids were very safe there. Kids must wear socks here. We forgot a couple time and had to go back to the room for them. This is open from 10am-6pm. I did wish this was open later into the evening. But it was so nice to drop the kids off for a couple hours for some quiet on the beach in the afternoon. The Teen Zone is separate building close by to the Kids Club. Kids 10 and up are welcome, but they are open on a different schedule, 3pm-10pm. This does not look like the pictures I found online because they recently turned the old Teen Zone into a restaurant. Its just a small room with video games, and then a coupe other activities like pool and board games. Nevertheless, my kids were excited to go and they made friends there. This area is not locked, and the kids can come and go as they please. Hope this helps! Areas the resort could improve on is the lengthy time of the check in process. They had several staff members at random desks around the lobby doing nothing, but then only 2 people checking in a huge line of people. Also, be prepared to WALK! The resort is very spread out, and the transportation trolley only come about every 20 mins. The definitely could use more vehicles to transport guests. It was unfortunate that they could not help me with making large group dinner reservations. You cannot make any reservations prior to arriving at the resort. and even then you have to make them through the app. One kind staff member at the guest services was able to get me one reservation for 16 people( we had 19), but that was the best he could do. Our group was split up for dinner every night at different restaurants.
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Aug 19, 2026
Asana great experience and wonderful service
Very good experience at the asana restaurant! Alan our waiter was the best !
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Aug 16, 2026
The best resort for a reasonable price in Playa del Carmen !! Book at Sandos the resort is amazing!
It is a very wonderful experience to stay in a resort that cares so much about customer service , my room was spotless , food beyond amazing ! Service was like a 5 state hotel even thought is not 5 stars ,they treat you as a queen and king for a very very reasonable price , it has the best beach in Playa del Carmen (next to the jungle ) you spend time at times with monkeys in the resort , and animals that are taking care of there , they have an eco friendly environment . Do not hesitate and book your vacations at Sandos
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Aug 14, 2026
Wonderful
Isabel at the spa was great. Best one I’ve ever had!! Highly recommend!
- AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed