Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking  for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages.  The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.

For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.

When you feel hunger pangs, you can chow down with the wide variety of restaurants like  the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 40 miles

Property Information

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Spring breakers are not allowed. Minimum check-in age is 18.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 24876 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Was a great trip! Resort was as expected for a 4 star stay in Mexico

    We had a wonderful stay here. The resort was very kid friendly, the food was good for the most part (as expected with an all inclusive), the beach was wonderful. One of the best beaches I’ve been too. Warm water and sandy beach. Staff was all great

    Dec 03, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thank you

    Ariel Pool concierge are the best, very helpful, nice and hard working. He solved all our problems that we had. We want to tell him thank you for all his help. We like to see him every year in Sandos Playacar every time we we visit in Cancun when we take our vacation.

    Dec 02, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Customer Service 👌

    The beach and area are lovely, but what really made our stay enjoyable was the excellent customer service 😀 Special thanks to Hector Ishad who had us laughing on the beach and well hydrated 😄 Also Kena at guest service who got us into a great room, and helped us out get our phone back when we left it in a 🚖, oops! Would definitely come again, thank you!

    Nov 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best bartenders in Playacar!

    Miriam and Jose are by far the best bartenders at Sandos Playacar! Make sure you swing by for one of their margaritas or Paloma’s, or both! Don’t forget the shots! We absolutely enjoyed our stay, and look forward to our next trip, so long as you two are pouring! Much love from Colorado! Cheers!

    Nov 28, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect November getaway!

    Our annual trip to this resort was a good experience as usual! We meet other RE members whom we have met there every year and have a great time. The beach and ocean were fabulous as were the pools. We enjoyed the buffet and several restaurants and the food was the best that it has been in the past 13 years that we have been there, particularly in El Gaucho. The staff were extremely friendly and helpful particularly: Maddy & Rox in Royal Elite office (they deserve a raise in pay for all that they do!); Cece server at the RE pool; Mariza at the Festival buffet; Odalis server at Le Gaucho; Elona at the Italian; Zyanya the RE rep (so friendly!); Rodrigo, Jose, and Miriam in the Premium bars. I had two wonderful massages from Gaby and Iris! Our Hacienda was lovely and clean and we like the 'firm' mattresses. I know that some of the rooms had AC/hot water issues but not in our hacienda. The nightly shows have changed recently and, although are still well done, our opinion is that they have become 'too theatrical' with overly loud music and annoying lights flashing into the audience which makes it difficult to see the stage at times. The previous Michael Jackson show was much more enjoyable for us. We already booked our trip for next November and look forward to continued updates and improvements at the Sando properties.

    Nov 21, 2024