Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24876 reviews
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Dec 03, 2024Was a great trip! Resort was as expected for a 4 star stay in Mexico
We had a wonderful stay here. The resort was very kid friendly, the food was good for the most part (as expected with an all inclusive), the beach was wonderful. One of the best beaches I’ve been too. Warm water and sandy beach. Staff was all great
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Dec 02, 2024Thank you
Ariel Pool concierge are the best, very helpful, nice and hard working. He solved all our problems that we had. We want to tell him thank you for all his help. We like to see him every year in Sandos Playacar every time we we visit in Cancun when we take our vacation.
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Nov 30, 2024
Excellent Customer Service 👌
The beach and area are lovely, but what really made our stay enjoyable was the excellent customer service 😀 Special thanks to Hector Ishad who had us laughing on the beach and well hydrated 😄 Also Kena at guest service who got us into a great room, and helped us out get our phone back when we left it in a 🚖, oops! Would definitely come again, thank you!
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Nov 28, 2024
Best bartenders in Playacar!
Miriam and Jose are by far the best bartenders at Sandos Playacar! Make sure you swing by for one of their margaritas or Paloma’s, or both! Don’t forget the shots! We absolutely enjoyed our stay, and look forward to our next trip, so long as you two are pouring! Much love from Colorado! Cheers!
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Nov 21, 2024
Perfect November getaway!
Our annual trip to this resort was a good experience as usual! We meet other RE members whom we have met there every year and have a great time. The beach and ocean were fabulous as were the pools. We enjoyed the buffet and several restaurants and the food was the best that it has been in the past 13 years that we have been there, particularly in El Gaucho. The staff were extremely friendly and helpful particularly: Maddy & Rox in Royal Elite office (they deserve a raise in pay for all that they do!); Cece server at the RE pool; Mariza at the Festival buffet; Odalis server at Le Gaucho; Elona at the Italian; Zyanya the RE rep (so friendly!); Rodrigo, Jose, and Miriam in the Premium bars. I had two wonderful massages from Gaby and Iris! Our Hacienda was lovely and clean and we like the 'firm' mattresses. I know that some of the rooms had AC/hot water issues but not in our hacienda. The nightly shows have changed recently and, although are still well done, our opinion is that they have become 'too theatrical' with overly loud music and annoying lights flashing into the audience which makes it difficult to see the stage at times. The previous Michael Jackson show was much more enjoyable for us. We already booked our trip for next November and look forward to continued updates and improvements at the Sando properties.