Resort Details
- Various Lounges/Bars-Pool Bar Select Club Adults Only-“Riviera Blue” Pool Snack Bar-Lobby Bar Riviera-Swim-up Bar-Bar La Plaza-Ocean front snack bar for the entire family (conveniently located right next to the main pool)
- Various Restaurants-Festival Grand Buffet (Main Restaurant)-Riviera Grand Buffet (Breakfast buffet)-Il Piemonte(A la carte - Italian restaurant)-Asiana Restaurant(A la carte - Oriental Restaurant)-El Gaucho Restaurant(A la carte - Argentinian Steak House)-Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant)-Le Gourmet (A la carte - French Restaurant)-Blue Moon (Snacks)-Crêperie-Cupcake Cafe-Chayita (Mexican Grill, specializing in burritos, tacos and salads.)-Gourmex (a la carte Mexican Cuisine)
Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour room service
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Child programs†
- Children's play area†
- Disco
- Exercise gym
- Jacuzzi†
- Medical Facilities Service†
- 24-hour room service
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Child programs†
- Children's play area†
- Disco
- Exercise gym
- Jacuzzi†
- Medical Facilities Service†
- Pool
- Sauna†
- Shops and commercial services†
- Spa†
- Tennis court
- Water sports†
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Children's poolThere are 5 children's pools on-site.
- Children's program, onsiteSupervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.
Mini Eco Park - Direct access to a beach
- Fitness center on-siteSpacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years)
- General †Games room: billiards, ping pong, backgammon, chess, dominoes and cards
Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba
Full Schedule for activities with our Entertainment and Sports Equipment.
Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.Main Plaza for entertainment with: Stage with
performances, live music - Hot tub †There is 1 outdoor hot tub.
- Pool †10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.
A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:- A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree- Deep pool area with pool bar - Sauna †Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).
Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul. - Spa †Swimming pool and solarium only for adults.Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).Spa Kids with selected treatments (all children must be accompanied by a responsible adult)
- Teen programsTeen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor
- Tennis court2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation)
- Water activities †Pool games and water aerobics. Water basketball.
Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies).
- Golf †Golf course located within a mile of the property.
Miniature Golf with equipment included
- On-site EntertainmentNightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25227 reviews
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May 17, 2025Decline of Sandos PlayaCar
Wow, what a change. We’ve been coming to Sandos Playa for many years. This year there were many changes and none were positive. We first noticed the amount of turnover with the employees. Every year we would see many familiar faces, not this year. We saw less than 10 in a staff of hundreds. The members only/adult only pool pump was broke for over 10 days, but pool still open, The water was very gross. Most elevators in the adult only buildings are broken. Employees at most all bars “just doing their job”. Most of the employees seem very unhappy. In the members only, swim up bar there is no service. You have to get out of the pool and go up to the walk up bar. Menus in speciality restaurants have less items and many “not” available. Adult only pool has “special” patio chairs but not available unless you pay for bottle service. Why would I pay for cheap liquor to sit in a padded chair? All were unused for the 10 days we were there. AC in the 10 rooms we rented didn’t work well, when reported, nothing as done other than they’ll report it. Concrete on the stair treads in the adult only buildings are broken, leaving rebar exposed, easy to trip on. Last but certainly not least, room service takes over an hour. We are very unhappy with the decline of this resort and probably won’t return until this unskilled management team is replaced.
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May 16, 2025Vacation bliss
The beds were so comfy! The staff very friendly and El Gaucho the best restaurant to eat at!! Room service is prompt and polite. The staff did everything to be accommodating and ensure an amazing experience. My favorite part of the whole trip was eating at El Gaucho
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May 15, 2025
Super fun, drinks are amazing
Arael is the best bartender. Made the trip worth it himself. What a guy. We were very welcomed and felt great the whole time. The drinks are fantastic and the service is even better. Would definitely recommend coming and visiting. Viva la Mexico
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May 13, 2025
Yessi the Cocktail Queen
I just wanted to give a shout out to Yessi our server of drinks! She was so awesome that we wanna come back and as soon as we can! Marlon was our entertainer and made us feel special. Maria and Iris were our massage specialists and highly recommend them for a massage. Sandos Rocks!
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May 12, 2025
Sandos Playacar
Awesome resorts. Italian and French were my favorite restaurants. If you want A rate service go to Italian and ask for Domingo. Avenue Bar us great. Great drinks and service is awesome with Marion, Joseph, and CeeCee. Can't forget about the adult only pool with the great Yessi serving around pool. She is totally awesome as well
- AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
- AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed