Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking  for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages.  The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.

For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.

When you feel hunger pangs, you can chow down with the wide variety of restaurants like  the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 40 miles

Property Information

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819


Resort Details


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Hotel Advisories

Advisory Spring breakers are not allowed. Minimum check-in age is 18.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 24597 reviews
  • 5.0 star tripadvisor rating
    Amazing drinks with great service.

    Wow Jose and Miriam are the best bartenders at Sandos. They are located at the Avenue Bar. There smiles and personality are like no other I have seen. They truly make you feel welcomed and their service is superb and not to mention their drinks, they are just amazing. If you don’t know what to order just tell them what you are looking for in a drink and they will whip up something amazing.

    Jun 17, 2024
  • 1.0 star tripadvisor rating
    Work hotel! Run away

    This place is AWFUL. If I could give NEGATIVE 50 stars I would. Check in was OK. However, I was told I was being “upgraded” to a better room in the adults only section. I walk in and it’s one King Bed when I booked two queen beds. I decided to look past that. The room smells like paint and mildew. The shower door doesn’t close and the hinges are visibly broken. The mirror in the bathroom has black stains alll over it. There was no hand soap. My first night here, I ordered room service and it NEVER arrived. Their room service menu is trash. I asked for fries and they said the club sandwich has a few potato chips I could have…OK. There aren’t any snacks to order from room service. The WiFi doesn’t work in the room at all. No AC. I ordered extra pillows from their “app” and they never arrived. The restaurants don’t have ANY reservations available for you to book so you are forced to eat at the buffet which isn’t that great. Their carts stop operating at 11 pm, however the hotel is so big it takes you 45 mins to get to one side. This place is a literal dump. Please run away. Do not stay here! There is NOTHING good about this place. I would never ever ever stay here ever again. This place is HORRIBLE.

    Jun 15, 2024
  • 5.0 star tripadvisor rating
    Best restaurant at Sandos playa is Asiana!! Gloria is amazing make sure you request her service she is a wonderful!!

    Gloria is an amazing server, we have had the pleasure of her service twice at Asiana Sandos Playa. We are leaving tomorrow but already looking forward to our next visit next year!! My favorite was the spicy shrimp best I have ever had, do not forget the green tea ice cream. My favorite restaurant at Sandos!!

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Go see Oscar!! The entertainment is good!

    First of all I think that the hotel is pretty good! The room has been nice and the air conditioning has been amazing! I think they should have a pool bar on the select section! Besides that I think the entertainment with Oscar has been fantastic and marvelous!

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Jose and miriam at the avenue bar!!!

    Jose and miriam at the avenue bar!!!! They are the best !!! Came here on vacay with big group of 13 and miriam and jose always served up drinks with a smile . Love this place best bar hang out spot at sandos playacara .....we all would meet at avenue bar.

    Jun 09, 2024