Resort Details
- Various Lounges/Bars-Pool Bar Select Club Adults Only-“Riviera Blue” Pool Snack Bar - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Lobby Bar Riviera-Swim-up Bar-Bar La Plaza-Ocean front snack bar for the entire family (conveniently located right next to the main pool)-Lite Sports Bar - The Lite Sports Bar features a large-screen viewing experience, along with multipletelevisions throughout the space, making it the perfect place to unwind, socialize, and enjoy the game with friends and fellow guests.
- Various Restaurants-Festival Grand Buffet (Main Restaurant)-Riviera Grand Buffet (Breakfast buffet)-Il Piemonte(A la carte - Italian restaurant)-Asiana Restaurant(A la carte - Oriental Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-El Gaucho Restaurant(A la carte - Argentinian Steak House) -(temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)-Le Gourmet (A la carte - French Restaurant)-Blue Moon (Snacks)-Crêperie-Kakaw Cafe-Chayita (Mexican Grill, specializing in burritos, tacos and salads.)-Gourmex (a la carte Mexican Cuisine)
Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- Hacienda Junior Suite
View: Gardenview
Bedding:1 king or 2 double beds and a sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total
Surrounded by lush flora that re-creates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.
Exception - When booking 3 adults, only 2 children are allowed.
First child through age 12 is surcharged. Second child through age 12 stays free in existing beds with at least 2 adults. Third child through age 12 is surcharged.Spacious Junior Suite with two double beds or one king size bed, integrated living room area with a sofa bed, balcony or terrace overlooking the lush tropical vegetation, private bathroom with shower, bench for added comfort, Soft drinks, Water dispenser.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Hair Dryer
- Minibar
- Safe
- Satellite television
- Shower only
- Slippers
- Telephone
- Riviera Family King Junior Suite
Bedding: 1 king size bed plus a bunk bed for 3.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total.
View: Garden or Pool view
These spacious junior suites with one King Size bed plus a bunk bed for 3 await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.
Option of adjoining rooms for families (subject to availability).
- Water dispenser
-Private Bathroom with shower & separated hydro massage tub
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Riviera Family Queen Junior Suite
Bedding: 2 queen beds plus a double sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 4 adults, 3 children/junior, 5 total.
These spacious junior suites with two queen beds await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.
Option of adjoining rooms for families (subject to availability).
- Water dispenser
-Private Bathroom with shower & separated hydro massage tub
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Superior Ocean FrontBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits:2 adults, 0 children, 2 total
No children allowed in this category.
- Water dispenser available- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Iron
- Ironing board
- Safe
- Shower
- Telephone
- TV
- HACIENDA ONE BEDROOM SUITE
View - Garden or Pool view
Bedding- 1 King bed.
Bedding requests are strongly recommended, however are not guaranteed.
Maximum Occupancy limits - 4 adults, 3 children/junior, 5 total.
Maximum of 2 children through age 1 stay free in existing beds with at least 3 adults. Children 2 through 12 are surcharged.
Surrounded by lush flora that re-creates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.
783.61 ft² / 73m2 Spacious one bedroom suites, with a separate living room and dining room table with king size beds, integrated living room area with a sofa bed, elegant modern rattan furniture on balcony or terrace, overlooking the lush tropical flora, luxury private bathrooms with shower, deluxe bath amenities, mineral water, soft drinks, beer. Water dispenser. Option of adjoining rooms for families (subject to availability).
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Dining room seats
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- iPod docking station
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Satellite television
- Shower
- Sitting area
- Slippers
- Telephone
- Turn down service
- Select Club Superior
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
effective from 12/24/23 -
Occupancy limits: 2 adults, 0 children, 2 total.
View: Garden or pool view
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms are close to the beach and the Caribbean Sea.
These guestrooms feature a private balcony in addition to the Select Club Adults Only amenities like access to the exclusive adults only pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Sitting area
- Slippers
- Telephone
- TV
- Select Club Ocean Front
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total.
View: Partial views of Ocean
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms let you brag about having the best views at Sandos Playacar plus exclusive amenities! When you stay in these rooms, you’ll get gorgeous Caribbean Sea views, along with access to our Select Club Adults Only services like an exclusive pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Select Club Suite OceanviewBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults.
effective from 12/24/23 -
Occupancy limits: 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Slippers
- Telephone
- TV
- Select Superior Adults OnlyBedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Select Ocean Front Adults Only
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Maximum Occupancy limits: 2 adults
View: Partial views of Ocean
This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.
These rooms let you brag about having the best views at Sandos Playacar plus exclusive amenities! When you stay in these rooms, you’ll get gorgeous Caribbean Sea views, along with access to our Select Club Adults Only services like an exclusive pool area, Select Club breakfast, and two Premium Club bars.
- Water dispenser available
Select Club Adults Only Section services:
-Swimming Pool for adults with lounge chairs and waiter service around the pool
-Pool Bar
-Pool concierge
-Select Club Adults Only Breakfast Buffet
-Access to all services and facilities of the Sandos Playacar.
The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:
-Concierge service
-Premium liquor bar
-Canapés and coffee service
-Living room with TV
As a guest of this section you will have exclusive access to a dedicated beach area which offers:
-Hammocks and beach chairs
-Beach Bar
-Waiter service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Platinum King Junior SuiteBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy: 3 adults, 2 child, 4 total.
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Junior Suite Ocean FrontBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 adults, 2 child, 4 total.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Master SuiteBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: Max Adult 4, Max Child 3, Total 5.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Platinum King Master Suite Ocean FrontBedding: 1 king bed or twin beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: Max Adults 4, Max Child 3, Total 5.- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- 24-hour room service
- Babysitting*
- Beauty shop/salon*
- Car rental desk*
- Child programs*
- Children's play area*
- Disco
- Exercise gym
- Jacuzzi*
- Medical Facilities Service*
- 24-hour room service
- Babysitting*
- Beauty shop/salon*
- Car rental desk*
- Child programs*
- Children's play area*
- Disco
- Exercise gym
- Jacuzzi*
- Medical Facilities Service*
- Pool
- Sauna*
- Shops and commercial services*
- Spa*
- Tennis court
- Water sports*
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
* Fees may apply
- Bike rental *
- Children's poolThere are 5 children's pools on-site.
- Children's program, onsiteSupervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.
Mini Eco Park - Direct access to a beach
- Fitness center on-siteSpacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years)
- General *Games room: billiards, ping pong, backgammon, chess, dominoes and cards
Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba
Full Schedule for activities with our Entertainment and Sports Equipment.
Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.Main Plaza for entertainment with: Stage with
performances, live music - Hot tub *There is 1 outdoor hot tub.
- Pool *10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.
A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:- A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree- Deep pool area with pool bar - Sauna *Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).
Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul. - Spa *Swimming pool and solarium only for adults.Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).Spa Kids with selected treatments (all children must be accompanied by a responsible adult)
- Teen programsTeen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor
Teens Club is now located closer to the Kids Club. making it easier and more convenient for parents to check in on their children without having to walk long distances around the resort. - Tennis court2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation)
- Water activities *Pool games and water aerobics. Water basketball.
Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies).
- Golf *Golf course located within a mile of the property.
Miniature Golf with equipment included
- On-site EntertainmentNightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks
* Fees may apply
Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.
For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.
When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26608 reviews
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Oct 01, 2026Good
Very Good service from Ramon From Rivera Blue
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Sep 26, 2026
Indian à la cart
Just been to the Indian à la cart our waiter Alan made us very welcome gave us recommendations and was very attentive throughout the evening. It was a pleasure to have him serve us.
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Sep 24, 2026
Asana
Love this resort. Dinner at Asana was wonderful. Alan had great recommendations and was so fast. Looking forward to next time already!
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Sep 24, 2026Full of cockroaches.
Our stay at Sandos Playacar was a total disappointment. We stayed at Sandos Caracol Eco Resort last year and had a great experience, so we expected a similar level of service and quality. Unfortunately, on the very day we arrived, we found more than 30 dead or dying cockroaches in our room. We immediately reported the issue to the front desk, but instead of receiving an apology or a reassuring response, the staff seemed more interested in defending the situation, explaining that this can happen after they use exterminating spray. We were moved to another room, only to experience the same problem again. The rooms have a noticeable gap underneath the doors, allowing cockroaches to easily enter. We eventually had to stuff towels under the doors just to try to keep them out. Having to deal with this situation in not one, but two rooms was completely unacceptable and significantly affected our vacation. Given our previous positive experience at Sandos Caracol, we were especially disappointed by the lack of cleanliness and the way our complaints were handled. We would not return to Sandos Playacar based on this experience.
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Sep 24, 2026Sandos playacar
Location is good. Hotel is really good and resort is clean and well looked after. Rooms are large, well equipped and bathroom area is good. Wildlife is good around the hotel. Food in buffet restaurant is really good, good quality and lots of variety. Ramon in the pool bar next to the riviera blue snack bar is really good. Looks after us while we are around the pool and is really friendly.
- AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySandos Playacar is currently carrying out maintenance and deep-cleaning works to enhance the overall guest experience. As a result, selected dining services will be unavailable until 31 October 2026, and the Select Club Pool is operating at reduced capacity while maintenance is underway, with full reopening expected by 30 September 2026. All other resort facilities and services remain fully operational, and any impact on guests is expected to be minimal.
- AdvisoryThe repairs to the Select Club Pool have been delayed due to weather conditions. Half of the pool remains closed, the other half is fully operational. Full reopening is currently scheduled for October 31, 2026. Guests traveling between October 2 and 9, 2026 may cancel without penalty if the cancellation is requested by October 9, 2026. For travel on or after October 9, 2026, standard cancellation policies will apply once guests have been notified and confirm their travel plans.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed