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Carretera Cancun, Chetumal Km.295
Playa del Carmen, QR 77710
MEXICO

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Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.

Location: Riviera Maya - Beach

Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Sandos Caracol Eco Resort is undergoing renovations in the family section (buildings 32-42). Work hours are 9am to 6pm daily. All work will be separated from guests and the hotel is taking steps to limit the impact from the work. No services or facilities will be affected by the work. Renovation dates and times are subject to change without prior notification.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: Spring breakers are not allowed. Minimum check-in age is 21.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancellation Policies

Cancellation Deadline: 14 Days prior to arrival.
Late Cancellation Penalty: 2 Nights
Applies: Sunday - Saturday(12/24/2018 - 4/30/2019)

Cancun, Mexico (CUN): 30 miles

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 956

† Fees may apply

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Business services†
Children programs
Children welcome
Children's play area

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Business services†
Children programs
Children welcome
Children's play area
Concierge desk
Elevators Not Available
Exercise gym
Free parking
Game room
Golf, Offsite†
Housekeeping - daily
Internet services†
Laundry/Valet service†
Lounges/bars†
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Restaurant†
Safe deposit box
Sauna
Shopping mall†
Spa
Tennis court
Tour/sightseeing desk
Wakeup service
Water sports†

more (+)

Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.

Business Services†
Internet Access†

† Fees may apply