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Carretera Cancun, Chetumal Km.295  
Playa del Carmen, QR 77710
MEXICO

4 of 5 stars

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Based on 15184 reviews
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Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • Sandos Caracol Eco Resort is undergoing renovations in the family section (buildings 32-42). Work hours are 9am to 6pm daily. All work will be separated from guests and the hotel is taking steps to limit the impact from the work. No services or facilities will be affected by the work. Renovation dates and times are subject to change without prior notification.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
† Fees may apply

Standard Room

View: Garden, pool or jungle

Bedding: 1 king or 2 double beds - please note specific bedding types  can be requested but are not guaranteed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Deluxe Room

View: Garden, pool or jungle

Bedding: 1 king bed and a double sofa bed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Junior Suite

View: Garden, pool or jungle

Bedding: 1 king bed and 1 double sofa bed.

Occupancy limits: 3 adults, 3 children, 5 total combined.

Maximum of 3 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Eco Family Superior

View: Garden, pool or jungle

Bedding: 1 king bed and 1 bunk bed - please note specific bedding types can be requested, but are not guaranteed.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description: Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms in the Signature Eco section. You'll find relaxation easy with a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers.

Eco Family Suite

View: Garden, pool or jungle

Bedding: 1 king bed, 1 double sofa bed, and 1 bunk bed for 2 children.

Occupancy limits: 3 adults, 3 children, 5 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description:
These rooms come with a master bedroom and a separate bedroom with a bunk bed for 3 children; a bathroom with two sinks,  two showers and two WCs; and kids will love the plunge pool on the balcony.

Superior Select Club

Bedding: 2 doubles or 1 king bed - please note specific bedding types  can be requested but are not guaranteed

Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only.

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quite surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Deluxe Select Club

Bedding: 1 King Size bed with 1 double sofa bed.

Occupancy limits: 3 adults, 0 children, 3 total.  This room category is adults only.

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
- Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast, lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Penthouse Select Club

Bedding: 1 king bed and 1 double sofa bed.

Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Royal Elite Superior

Bedding: 2 double beds or 1 king size bed - specific bedding types can not be guaranteed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities:

-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Royal Elite 1 Bedroom Suite

Bedding: 1 king bed in bedroom, 1 sofa bed in living area.

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 


Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Royal Elite Penthouse

Bedding: 1 king bed in bedroom and a sofa bed in living area. Sleeping area is not enclosed.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Eco Family Penthouse

Bedding: 1 king bed in master bedroom and set of bunk beds in second bedroom

Occupancy Limits: 3 adults, 3 children, 5 total including infant.

These rooms come with a master bedroom with its own bathroom.  The kids can watch their own TV in the separate bedroom, which has its own bathroom and a bunk bed for three children.
The Eco Family Penthouse includes upgraded amenities such as 24-hour room service, a laptop-compatible safe, and other perks.
Guest can connect their devices device via Bluetooth and enjoy their favorite music. 

† Fees may apply

Various Lounges/Bars

*Lobby bar with terrace
*Lounge bar with terrace
*Cafeteria bar with terrace
*Bar Plaza
*Sports Bar
*Beach Bar
*Swim up bar
*2 pool bars


Various Restaurants

*La Laguna - International buffet. Breakfast, lunch, and dinner.
*La Toscana - Italian buffet. Dinner.
*Las Mascaras - Mexican buffet. Dinner.
*El Templo - Oriental a la carte. Dinner. Reservations required.
*La Riviera - Mediterranean a la carte. Dinner. Reservations required.
*El Gaucho - Steakhouse a la carte. Dinner. Reservations required.
*Fogo do Brazil - Brazilian a la carte. Dinner. Reservations required.


Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    **Kids Club: from 10:00 am to 09:00 pm (divided as Baby 2-3 / Kids 4-7/ Children 8-12 years) with fully supervised activities program, such as: children’s pool, games and crafts, mini disco . For the ages 2-3 years, the schedule is 10 am to 1 pm and 3 to 6 pm.
    **Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports†
    -Water Sports Center:
    Scuba Libre: 5 stars padi resort, all level courses and specialities, daily discovery scuba diving, ocean dives, cavern dives, snorkeling tour,fishing trip, atv, Katamaran, jet ski, parasail and an
    introductory diving lesson in swimming pool,
  • Non-Motorized Water Sports
    Snorkeling equipment, Windsurfing, Kayaking, hobbie cat 13ft (lessons not included), Boogie Board.
  • Pool
    There are 2 pools on site. ** 2 Swimming Pools, the main one with protected children area
    ** 1 AQUA PARK for children with glides and water games. This Property has Swim up Bars.
  • Sauna
  • Spa
  • Steam bath
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
† Fees may apply
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