Sandy Haven Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

969 reviews

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  Not our happy place anymore

  We have been to Sandy Haven 3 times. The entire staff is truly amazing. We were surprised to find out that the staff were not being paid. Absolutely disgusting way to treat their incredible, kind employees. Breakfast dwindled down to nothing by the end of our week. Seems like they will be bankrupt soon. Very sad.

  Jan 18, 2026
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  Warning

  Seems like the place is going bankrupt. We’re here now for breakfast. Bar is shut down no beer. We’ve heard staff have not been paid. We emailed the management with attention to director /owner Ann Chen. Seems like a situation of domestic servitude. NOT the vacation we expected- loved this place - been several times. The staff are in a bad situation- god bless them.

  Jan 15, 2026
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  Staff not being paid.

  We have stayed here several times over the last 10 years, yet we strangely feel as if we were the last guest to be checked in before it goes bankrupt. The staff are wonderful, but have not been paid in much too long. I regret we paid in advance instead of giving cash directly to the staff because management/owner are unresponsive. They haven’t served breakfast because they don’t have supplies. If a “four star “hotel a perfect location on the Negril Beach, can’t afford to have Red Stripe for sale at their beach bar, you know something is not right. Ensure that the staff are fairly paid before you reserve or pre-pay any nights here.

  Jan 15, 2026
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  Mr and Mrs Bailey

  So where do I start : On arrival at the hotel , the receptionist said that the pool was not working and it would be fixed by Friday, we arrived on the Tuesday and guess what it's our last day and it's still not working , jacuzzi is not working either all green and dirty . The on-site shop is closed , well can't even see it . Breakfast is 2 slices of toast , well warm bread, and fruit , sometimes it's not served due to staff shortage . The staff are friendly but looked fed up , cleaning ladies do their best . The location is stunning, but Sandy Haven is run down and in need of a total clean-up There are some beautiful hotels across the beach where we had tea every night . It's not a 4-star hotel .

  Sep 02, 2025
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  Review – Sandy Haven Boutique Hotel, Negril

  We stayed here for three weeks and left with mixed feelings about our experience. On the positive side, the location is absolutely nice – right on the beautiful 7 Mile Beach – and most of the staff are genuinely friendly and welcoming. The setting itself is what makes this place special. However, the hotel no longer lives up to the 4+ star standard it advertises online by TUI Netherlands. It feels like it once had great charm, but is now in need of significant attention and investment. While staff members are kind, only a few appear to have formal training in hospitality. Professionalism could be improved, as uniforms are not consistent and sometimes look untidy. Several facilities were also disappointing during our stay: • The swimming pool was closed and did not look hygienic. • The jacuzzi was out of service. • The restaurant and on-site shop were closed. • The internet was unstable and very slow. • Breakfast was sometimes served very late, or not at all. • Overall, the property shows clear signs of wear and a lack of maintenance. With proper upgrades, improved reliability of services, and a stronger focus on hospitality standards, Sandy Haven could once again become the luxury boutique hotel it claims to be. For now, the incredible location remains its greatest asset, but unfortunately the overall experience falls short of expectations and drops below 3* rating. I advice TUI Netherlands to make changes on the website more then they have done mow after our feedback!

  Sep 01, 2025