Secrets Akumal Riviera Maya is set in the heart of Riviera Maya. This beautiful adults-only retreat offers an Unlimited-Luxury® experience, with its beautiful, elegant suites designed with relaxation in mind, and many offering stunning views of the ocean. Guests can discover the true beauty and culture of Akumal with an array of land and water based activities to take part in. You can even swim with turtles from the resort’s beach.

Location

Akumal
Cancun International Airport (CUN) : 57 miles

Property Information

Year Built: 2015
Total available rooms and suites: 434

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.


Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Resort Fee – (Leave Resort Fee information if travel is still current.) 


Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 12414 reviews
  • 5.0 star tripadvisor rating
    Just return from paradise

    We just returned from 10 days at Secrets Akumal. Our holiday was made better by choosing this resort. Restaurants Bordeau, Potafino, Oceana and Seaside Grill were all very good. The Market cafe was the buffet and was also good. Himitsu and el Patio were both a let down (just our opinion) we didn’t try the new Greek restaurant which is for preferred club members as neighbours in our building went and said it wasn’t great so we did’t even try it. Pools were beautiful, beach was gorgeous, snorkeling was awesome. We snorkeled right off the resort beach we saw turtles and tons of fish. Pool service was made better by Sharon at pool #2, she was friendly, fast and remembered what you like and the pool concierge Daniel was always keeping us informed about what was happening throughout the resort and making sure everything was good. At Seaside Grill for breakfast or lunch both Mitalino and Jose were great severs and the Manager Jaime made our visit that much better. Not only remembering who we were but where we liked to sit and most of how we started our day. All in all this is a great resort, took a few days to get use to the pathways but if you got lost there was always someone walking by to show you the way. All the staff always walked by with a greeting right down to the cleaning and tree pruning staff which was unexpected but well appreciated. Everyone is very friendly. We will return but better yet, you should go!

    Apr 16, 2024
  • 4.0 star tripadvisor rating
    Food hit and miss

    Beautiful resort property; winding paths, gorgeous gardens. All staff very friendly. We found the food at the restaurants to be hit and miss. Most times, things were good, but nothing was extraordinary. Desserts looked beautiful but were completely lacking in flavor. We did not sample a good chocolate the entire week. The Japanese restaurant was the best. Room service was also variable; some days no service at all, same for turn down service. Minibar service, we did not get what we asked for. We quickly learned what bars made decent drinks and avoided the ones that were awful. Unfortunately we came for snorkeling and the red flags prevented much of that, but when visibility improved, we realized there is not a lot of coral or fish to see. We did see sea turtles. Overall a good resort, but I believe I was expecting more based on the reviews. The food and drinks were just not that impressive

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Our First Secrets Experience

    From the moment we arrived at the hotel it was phenomenal! The service received here is above far more than I would have ever expected. The Spa staff was amazing and it was probably one of the best highlights of our stay. Our two favorite staff members were Daniel Carvasco (I hope I got his last name right), the Pool Concierge, and Jesus Perez, the best pool waiter. Jesus always coordinated with the kitchen staff to have guacamole without onions set aside for my wife. His recommendations were always delicious. Daniel took great care of us, from cleaning our sun glasses to relocating us around the pool due to evening events. These two gentlemen made our vacation stay memorable. All inclusive speaks for itself. There was an ice cream service and a fresh fruit service around the pool each day. These were delicious. There was only one concern we had during our stay and it was with the Seaside Grill. The lunch staff did not take my wife's food allergy seriously. After making it known of my wife's onion allergy, they still brought out her food with a grilled onion on the plate. We made our concerns known and never returned to the Seaside grill after this encounter. Since this was our first time at a Secrets, we were given a few gifts for sitting in on a timeshare/vacation club membership promotion. This sit down went great until we shared no interest in joining the vacation club. After a few closers were sent in to close us, we met John. John used extreme bully tactics, peer pressure, and guilt to try to force us into the vacation club. Luckily for us, it solidified our desire not to join. They stated that they can only promote their vacation club to us once and gave us our free gifts. Though we understand that this is their one chance to acquire new members, it does not excuse the behaviour shown to us after speaking with the first few representatives.

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Our Favourite Place to Vacation!!!

    We just returned from 10 nights stay and we are SO HAPPY that we chose to return to Secrets Akumal! The resort is beautiful from front to back. The food, service and dining options were great! From the beautiful beach, the three pools and a multitude of activities to partake if you want - there is a special place to put your towel down for everyone. But at the end of the day, it is the employees who make the resort such a wonderful place to visit. From Jose Luis and Sofia - our concierges in building 3, we were always met with a happy smile and an eagerness to ensure our stay was everything we wanted it to be! We were thrilled that Luis would be our concierge again this trip! Our first day on the beach we were SO disappointed not to find Sharon, who took such great care of us last visit. Word of mouth and a short time later, Sharon found us!! Again, she provided great service with a warm smile and happy disposition. Florencio Cruz did a top notch job maintaining our room - 10/10 - again so well looked after. Friendliness, service, quality and attention to detail is what we have come to enjoy at this resort. Secrets Akumal is very well managed and exudes a warm, friendly family feel. Already planning our next visit!!

    Apr 14, 2024
  • 5.0 star tripadvisor rating
    Wonderful experience!

    We had a wonderful experience! Place is clean, staff so pleasant and helpful, food was very good and many choices of restaurant and of course the beach was private, clean and so pleasant! We were celebrating with another couple and they also enjoyed their stay totally as we did!

    Apr 14, 2024