Secrets Akumal Riviera Maya is set in the heart of Riviera Maya. This beautiful adults-only retreat offers an Unlimited-Luxury® experience, with its beautiful, elegant suites designed with relaxation in mind, and many offering stunning views of the ocean. Guests can discover the true beauty and culture of Akumal with an array of land and water based activities to take part in. You can even swim with turtles from the resort’s beach.

Location

Akumal
Cancun International Airport (CUN) : 57 miles

Property Information

Year Built: 2015
Total available rooms and suites: 434

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.


Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Resort Fee – (Leave Resort Fee information if travel is still current.) 


Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 12758 reviews
  • 5.0 star tripadvisor rating
    Spacious resort, with phenomenal staff, & service!

    Secrets Akumal Riviera Maya is a beautiful resort with service that is second to none. We came here as parents of the bride for our daughter's wedding as a group of 43 people. All the staff here are certainly dedicated to the comfort and happiness of their guests, and our entire group shared this experience. The staff was always friendly, attentive, and could not be any more helpful. Housekeeping was exceptional. This said, we do tip, however I cannot speak for the rest of our group. We also stayed in the Preferred Club rooms, which we found worth the few dollars more. We enjoyed visiting and using the Preferred Club lounge for small bites at happy hour or later at night after dinner as a meeting spot for our family. It was also great to hang here during some rainy times. As PC guests, we also received an hour hydrotherapy at the spa which was very relaxing and added to our visit. My Type A husband even loved it! We utilized the fitness center a few times while there. While smallish, we found it very clean, with no gym smell, and adequately equipped. The physical site of the resort was also very clean, aesthetically appealing, and nicely spread out. We really appreciated that the pool and beach areas never felt overcrowded because of the size and layout of the 3 pools and beach. We were always able to find lounge chairs with umbrellas. We also enjoyed the lush tropical grounds and winding paths which took a bit of time to navigate because it was easy to get lost among the tropical foliage. Workers are always happy to assist and show you the way. We enjoyed seeing many native animals on the grounds which seemed unbothered by people. If you do go during rainy season, you may want to pack bug spray as mosquitoes were about. The resort does supply bug spray at some of the outdoor restaurants and at the concierge desks. The restaurants at this Secrets were good and as expected - nothing that will blow your socks off, but "resort good". We ate at Bordeaux, Portofino, Himitsu, El Patio, Seaside Grill, Santorini (Preferred Club only & our least favorite - could be skipped), Market Cafe buffet breakfast, and poolside dining. We found the chicken to be very flavorful everywhere we ate especially in the poolside caesar salad. Seafood was good with some restaurants better than others. We very much enjoyed the resort's guacamole and mango. Drinks everywhere on the resort were quickly & well made, delicious, & with a great variety to offer. Nice time overall!

    Jul 10, 2024
  • 5.0 star tripadvisor rating
    Paradise Revisited

    This was our second trip to Secrets Akumal and it cemented its ranking as our favorite Secrets property. Service was exquisite everywhere! Our visit was made more memorable by the arrival of Hurricane Beryl. I cannot say enough about the staff’s efforts to ensure our safety and maintain our enjoyment. Their calm, professional demeanor made us feel confident that we were always their first priority. We are drawn to Akumal for the beach. We were often the first guests on the beach and were impressed with the efforts of the staff to clear the sargassum. Shout out to Augustin who was always there to anticipate to our needs. He’s phenomenal! Drink service was outstanding. We spent most of our pool time at the middle pool. Osuna and his team (Yay, Ismael!!!) ensured we always had shade and a cold beverage. We sat in the same location every day and never had trouble finding loungers when we moved to the pool around noon. We loved the special treats (ice cream, fresh fruit), cool towels and sunglasses cleaning, and pizza available daily. The daily lunch offerings were delicious; especially the baked potato bar. We ate at Himitsu our first night and it was as good as we remembered. Sushi was fresh and delicious. The soft shell crab salad is the single best thing on the menu. Sooooo good! Isis checked on us often and introduced us to Chef David. Our second night found us at Oceana being served by the delightful Gil. He was incredibly attentive and very knowledgeable about the menu; giving us a number of excellent recommendations. Dinner at Bordeaux was outstanding. We ate outdoors so my daughter could share her meal with Cappuccino. The mussels were delicious as was the beef tenderloin. I could make an entire meal out of the delicate onion rolls. We LOVED the addition of Santorini as an option for preferred guests. Marysol ensured that our meal was perfection. Antonio’s service was excellent and we were thrilled to meet Chef Gustavo. The seafood appetizer (Okeanos?) was exceptional. One of our favorite events at this property is Akumart! The food is authentic, plentiful, and delicious. We enjoy sampling lots of different items and find the entertainment to be a bonus. Once again, Marysol was there to welcome us like family. We always ate breakfast at Market Cafe where Javier made us feel special. His smile startled each day on the right note. Finally, our visit was made perfect thanks to our consierges: Daniel and Diana. They were exceptional.

    Jul 10, 2024
  • 5.0 star tripadvisor rating
    Honeymoon

    There are so many wonderful things we can say about this place. It was truly such an amazing stay. The staff was top notch! (Leidy, Gabriella, Miguel, the Entertainment Team) They never hesitated to go out of their way to make sure our stay was nothing short of perfect. Everything was clean and was kept up with extremely well. When we left, there really was nothing for us to look back on and complain about. We would recommend this resort to all of our friends and family!

    Jul 10, 2024
  • 5.0 star tripadvisor rating
    Bestie Birthday Trip Review

    Great resort great service!!!!! I would recommend this resort to my friends and family. It’s an all adult inclusive resort that caters to all needs. The staff was so friendly and kind all throughout the visit.

    Jul 10, 2024
  • 5.0 star tripadvisor rating
    Excellent all-inclusive resort experience with an excellent dining experience and wonderful staff. Thank you!

    The resort is gorgeous, food was delicious and all staff were incredibly friendly, welcoming and helpful. I will look forward to visiting again!

    Jul 09, 2024