The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.

Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.

Location

Cozumel
Cozumel, Quintana Roo (CZM) : 9 miles

Property Information

Year Built: 2007
Total available rooms and suites: 266

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 6929 reviews
  • 5.0 star tripadvisor rating
    Would Go Back - (Hopefully, no hurricanes)

    My wife and I were supposed to arrive at Secrets Aura on the day Hurricane Beryl arrived in Cozumel. Needless to say we postponed for a day. The hotel and UVC gave us the option to extend our reservation for a day and drop the day we were not able to get there. Although the resort had just been through a hurricane the employees were extremely helpful as best as possible. Within 2-3 days almost all services were back to normal. The resort is a bit older but well worth the money paid. Employees we wish to compliment: Rafael - pool concierge Jesus - Preferred bar (try his perfect margarita) Leonel - Oceana waiter Celia - housekeeping Lesly - UVC contact Gary and Debby Arnold

    Jul 15, 2024
  • 2.0 star tripadvisor rating
    Do not stay here.

    This place sucks. Do NOT waste your hard earned money here. The propery and amenities are either closed, understaffed or jyst bad. The customer service is horrible. I was thoroughly disappointed with our stay. We had multiple issues whil here that were never resolved, or never fully resolved. The mini fridge was never restocked evenvafter asking. We were straight up lied to at checkout and charged for services not received. We made the best of our time there. There were a few bright spots. But, you will do yourself a favor by booking elsewhere.

    Jul 14, 2024
  • 1.0 star tripadvisor rating
    Unimpressed

    This resort is tired and dated in need of desperate love. The dining choices were awful. There were TWO indoor dining restaurants and one required pants (which was unadvertised), so we were down to one. Restaurants were closed so good luck finding some place you want to eat. We ate at Secrets ONE time for dinner. The rest was Dreams or in town (HIGHLY recommend Buccanos and Ix-Kool). The preferred club didn’t feel very preferred outside of the coffee machine and the nicer rooms. Pablo, the manager was not an effective leader. When I. Fought him my concern's about dining, he said he take care of me the next night. He dropped the ball. Two days later I was checking out and he was right beside me and he did his best to NOT engage me. No hello. No how’d things go. Just hid his face and pretended not to see me. Not a good look for a department manager. We had a great time at Secrets, but not because of ANYTHING the resort did. It was the people we met and the people we traveled with. I HIGHLY recommend going to Dreams. This felt like a geriatric resort/retreat. No vibe. No energy. Lackluster service-even in the Preferred Club (which makes me wonder how the rest of the resort was). Regretfully, I’d say put your money elsewhere. A lot of people from the other kid friendly resorts came to the resort we paid more for to avoid kids and crowded our space. I know that sounds elitist, but it was just an observation.

    Jul 14, 2024
  • 1.0 star tripadvisor rating
    False advertisement with pictures. Outdated

    Needs to be renovated and updated. Pictures tell a lie and you think you’re staying somewhere nice and you are not. Room wasn’t ready at check in. They lied about ocenview rooms. Blood was on the patio floor from previous guest stays. Staff is rude. Horrible experience

    Jul 14, 2024
  • 2.0 star tripadvisor rating
    Not too happy

    What a disaster.! We got here, and no TV. No water in the toilet to flush since early this morning. Its now 5.00pm, and still none!!!anywhere, even bathrooms in lobby! The pool is full of bits of who knows what ! Really dirty! Concrete tiles are broken all round pool which tells me no work has been dont on this place in years. We travel regularly eordwide gor past 30 years and dont often have duch a nad experience! I would leave but, of course it's prepaid. Just hope water to flush toilets comes back on soon. Staff are friendly and accommodating. Hotel is overdue for renovations!

    Jul 11, 2024