Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- Junior Suite Pool View King Bed
View: Pool
Bedding: 1 King Bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Junior Suite Pool View rooms offer 550 square feet of space with an integrated sitting area. These suites are located on the 2nd or 3rd floors with a private balcony that is complete with a hammock and a pool view.
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Junior Suite Pool View Swim Out King
View: Pool
Bedding: 1 King
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total.
Rooms offer 550 square feet with an integrated sitting area. These suites are located on the ground floor with swim-up access to the pool from your private terrace with a hammock. The terraces also have chairs and a small table.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- DVD player
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Junior Suite Ocean View King
View: Ocean
Bedding: 1 King.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Junior Suite Ocean View rooms are 750 square feet. They have an integrated sitting area with an ocean view. The bathroom has a separate walk-in shower and bathtub. These suites are located on the 2nd or 3rd floor with private balcony or ground floor terrace that is comfortably furnished.
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Hair Dryer
- Minibar
- Safe
- Satellite television
- Separate tub and shower
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Junior Suite Ocean View Swim Out King
View: Ocean
Bedding: 1 King Bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
These stunning 750 sq. ft. spaces are very thoughtfully laid out with one king size bed with an integrated sitting area. The suites are located on the ground floor with a private, furnished terrace and access to the "lazy river".
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Swim Out King
Bedding: 1 King.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Guests will enjoy the warm natural palette of colors created by the surrounding tropical fauna and pool view in our newly renovated 750 sq. ft. Pool View Junior Suite. This open plan room offers one king size or two queen size bed to relax while whilst indulging in the exclusivity of the Preferred Club amenities offered. The bathrooms boast single or double sinks with a separate walk-in shower and bath; soaking tubs are offered in some rooms. These offer views from your private balcony or ground floor with a terrace.
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and checkout with concierge service
• Preferred status and amenities
• Upgraded mini-bar service and bath amenities
• Upgraded mini-bar service
• Fine liquors served in the lounge
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Pool View King
Bedding: 1 King or 2 Doubles
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Guests will enjoy the warm natural palette of colors created by the surrounding tropical fauna and pool view in our newly renovated 750 sq. ft. Pool View Junior Suite. This open plan room offers one king size bed to relax while whilst indulging in the exclusivity of the Preferred Club amenities offered. The bathrooms boast single or double sinks with a separate walk-in shower and bath; soaking tubs are offered in some rooms. These offer views from your private balcony or ground floor with a terrace.
All Preferred Club suites offer the additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Pool View Double
Bedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Guests will enjoy the warm natural palette of colors created by the surrounding tropical fauna and pool view in our newly renovated 750 sq. ft. Pool View Junior Suite. This open plan room offers two queen size bed to relax while whilst indulging in the exclusivity of the Preferred Club amenities offered. The bathrooms boast single or double sinks with a separate walk-in shower and bath; soaking tubs are offered in some rooms. These offer views from your private balcony or ground floor with a terrace.
All Preferred Club suites offer additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Safe large enough to accommodate a laptop
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean Front King
View: Ocean Front
Bedding: 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Each guest enjoys their very own private paradise nestled right on the beach with our newly renovated 750 sq. ft. Ocean Front Junior Suites. Each one offers an impressive view which evokes both elements of discovery and romance. The interior décor is aglow with a luxurious King-size bed and essential Preferred Club amenities. Our elegant bathrooms are furnished with single or double sinks, a freestanding bath and larger open shower. From the privacy of your terrace you relax and unwind to the sounds of the waves whilst soaking up the warmth of the tropical sun.
All Preferred Club suites offer additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- Turn down service
- TV
- Wireless internet connection
- Preferred Club Superior Junior SuiteView: Ocean view
Bedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total
Size: 667 ft2 / 62 m2
All Preferred Club suites offer additional amenities and services.- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Beach Front Swim Out KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults
Each guest will enjoy their very own private paradise nestled right on the beach with our 750 sq. ft. Beach Front Junior Suites. Each one offers an impressive view which evokes both elements of discovery and romance. The interior décor is a glow with a luxurious king-size bed and Preferred Club amenities. The bathrooms boast single sink with a separate walk-in shower and bathtub. Swim up to your private terrace from our signature Lazy River and relax on the lounge bed. The privacy of your terrace allows you to relax and unwind to the sounds of the waves whilst soaking up the warmth of the tropical sun.
All Preferred Club suites offer additional amenities and services.- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Cable television
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View King
View: Ocean
Bedding: 1 King.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
These stunning 750 sq. ft. spaces are very thoughtfully laid out. These rooms have one king size or two double beds with an integrated sitting area. The suites are located on the second floor with private balcony or ground floor terrace. Bathrooms have single or double sinks with a separate walk-in shower and bath. Soaking tub offered in some rooms.
All Preferred Club suites offer additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- Wireless internet connection
- Prefferred Club Junior Suite Beach FrontBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Plunge Pool KingBedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean Front Plunge Pool KingBedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Panaromic View KingView: Ocean view
Bedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- Wireless internet connection
- Junior Suite Ocean View Double
View: Ocean
Bedding: 1 King or 2 Double beds
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- Wireless internet connection
- Preferred Pool View Junior SuiteBedding: 1 King or 2 Double beds
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total- Air conditioning
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Junior Suite King BedBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 total.- Air conditioning
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Pool View Junior Suite KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Pool View Junior Suite Swim Up KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Ocean View Junior Suite KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Deal of the Day
This is a non-refundable category.
Bedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Superior Junior Suite Ocean View KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Junior Suite Beach Front KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Rooftop Ocean view plunge poolBedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Junior Suite Swim-Up Beach FrontBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Junior Suite Ocean View Terrace KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Telephone
- TV
- Wireless internet connection
- Junior SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Ocean View TerraceBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean ViewBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service*
- Pool
- Restaurant*
- Spa*
- Tennis court*
- Tour/sightseeing desk
- Valet parking*
- Water sports
- Business Services*
- Please contact the hotel for additional information.
* Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking *
- Non-Motorized Water Sports *
- Pool3 shimmering main pools.
- Tennis court *
* Fees may apply
The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8044 reviews
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Aug 28, 2026Worst experience ever
Worst hotel I’ve ever stayed at. Run down, dirty, horrible food, horrendous customer service. Came for a wedding and was not placed in wedding block. They refused to honor the wedding block discount, even after I showed them the 5 emails I wrote letting them know it wasn’t working. Only one restaurant was open the entire time I was there and the food was ok at best at that particular place. The fact I was separated from my family and they told me they refused to fix the issue because I had already paid in full is absolutely unacceptable. I will be writing emails to corporate and calling my credit card to make formal complaints.
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Aug 28, 2026
Worst resort we have been to
The worst resort experience we have ever had. The resort is not 5 Star. Food and drinks were not good. Staff and especially management did not seem to care about any concerns. Extremely rundown everywhere you looked. Pool had mold growing. Plates were chipped in "5 star" restaurants, cups were mishaped or cracked, dirty tablecloths. The new side was not much better. Someone complained to management and was escorted to their room.
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Aug 27, 2026Fun and outgoing experience
The place is super nice! the guest are amazing especially Luz, Victor, the chef, Erik, Antonio and the Amelica! They are so fun to be around and will make your time amazing. We loved it here and it’s HUGE!!! Only thing is a lot of places were closed due to it being slow season.
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Aug 24, 2026
Don’t Stay Here
My stay at this resort was extremely disappointing from the moment I arrived. Upon check-in, my room was not properly cleaned, and I encountered dirty bedding on two separate occasions, which is completely unacceptable for a resort. The pool area was also extremely dirty and had visible trash in and around the pool. I had flies inside my room, the safe stopped working during my stay, and on my very first night, the TV did not work. For the amount of money guests pay to stay at a resort, basic cleanliness, sanitation, and properly functioning amenities should be a given. Unfortunately, that was not my experience. Having to repeatedly deal with cleanliness issues and maintenance problems took away from what was supposed to be a relaxing vacation. I expected a much higher standard and would not recommend this resort based on my experience.
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Aug 13, 20262 star at best
Well, arrived to a room with mold/water damage/upteen plaster bagworms. After 1.5 hours, finally moved. And the new room had water damage and broken lamp/phone/electrical. This is a horrible way to begin a vacation. The place is destined to be remodeled. But rather then treat it as such, the big push for Preferred and Unlimited is such a focus that anyone who is not will get treated more then subpar (however, even those in preferred rooms had complaints). This trip ended with a simply defeated couple who allready knew any request would be a no. Hyatt must do better but I do not think they will as that Preferred/Unlimited push is a set management drive that will cause solid issues as it did with me and many others. Rating given a second star as, with any other all-inlcusive, there are multiple hard working, kind staff.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. The fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.