Location
BeachfrontProperty Information
{{title}}
Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4096 reviews
-
Dec 03, 2024Exceptional time
My husband and I recently visited to celebrate our 25th Anniversary. The room was excellent the staff and facilities excellent and exceeded our expectations, The restaurant food and choice was very good and the preferred club breakfasts and service was brilliant
-
Dec 02, 2024
Holiday paradise
It is our 4th holiday in this beautifully placed resort. All staff is polite and helpfull , starting with the main reception through restaurants and room service. Pools, gym, spa area are in the best order. Clean and spacious. I would like to send special thanks to Paula, leading one of the many acivities : Spanish class. She is wonderful teacher with a lot of humor making lessons efficient ,interesting and sometimes cheerful. We already look forward to our next stay in Bahia Real and learning more Spanish:)
-
Dec 02, 2024
Great Hotel
Forget about all the negative comments on here & make your own decision. I was sceptical after reading some of the comments about this hotel before booking, but found none of them valid. Sure, you could find fault in some places, but overall this hotel met my every expectation. The room was very spacious & extremely comfortable, with amazing views of the beach area. The bathroom was very clean & had an amazing walk in shower. The restaurant choice was really good, the seaside grill & nebilio were our favourite & the food was amazing. The main market cafe, was just ok, but breakfast was absolutely fantastic with a good choice & good quality. The entertainment at night was, in my opinion just ok & was really disappointing that the night club was closed for some reason? Overall, I really enjoyed our time here & would definitely recommend it to anyone interested in this hotel.
-
Nov 27, 2024To avoid: industrial food and an invasion of ants / A éviter : restauration industrielle et invasion de fourmis
French and English comments Commentaires en Français et Anglais Réfléchissez bien avant de réserver dans cet hôtel. De part sa situation idéale, cet hôtel ne fait aucun effort et je le trouve mal géré à tous les niveaux. Les prix ne sont pas justifiés (2980 EUR la semaine en promotion en petit déjeuner et en Preferred Club, sans le coût du transport par avion et sans les transferts aéroport-hôtel-aéroport). Les 5 étoiles non plus ne sont pas justifiés, et la rénovation de 2021 est plutôt du "cache misère" et non pas une véritable rénovation. Nous voulions nous faire plaisir en choisissant une Suite avec vue océan avec l'option "Prefered Club" qui nous promettait une expérience unique. Nous passons une semaine dans une Suite mal entretenue (moisissures, envahie de fourmis partout, des couches de poussière derrière les télévisions et les meubles, des machines à cafés Nespresso entartrées, des draps tachés et troués certains jours, pareil pour les serviettes de bain, moustiquaires défectueuses, portes-fenêtres usées et sales, rideaux sales). Beaucoup de pseudo "Guest Experience Manager" sont très bien formés à faire semblant d'écouter les retours clients et retourner les nombreux dysfonctionnements à charge du client. Ils ne se remettent jamais en question. La nôtre (L.R) a considéré que c'est au client de dire ce qui ne va pas et de réclamer. Peu de solutions acceptables sont apportées. Concernant l'épidémie de fourmis, la réception considère qu'encore une fois, ce n'est pas de leur faute, le problème des fourmis viendrait du garage. Pour information, notre suite est située au 3 ème étage, nous n'avons pas utilisé le garage, et le problème des fourmis dans le garage et dans les chambres n'est pas à solutionner par le client ! Mais malgré tous les incidents déclarés, rien n'a réellement changé. Mon opinion est que quand on dépense près de 3000 EUR la semaine (hors dépenses de restauration), dans un hôtel 5 étoiles, pour une pseudo "Suite option Preferred Club", le minimum (si on est un véritable professionnel de l'hôtellerie) est d'aller vérifier si tout est parfait avant l'arrivée du client, surtout que nous sommes arrivés en soirée, ce n'est pas le temps qu'ils leur manquait ! Le client ne devrait pas réclamer dans un hôtel 5 étoiles et l'hôtel devrait être géré de manière proactive afin que le client rencontre le moins de désagréments possibles. La restauration : énorme déception. Une majorité de produits industriels sans goût, y compris dans les restaurants à la carte. Réclamation formulée, réponse reçue de notre fameuse "Guest Experience Manager" : la nourriture est la même dans tout le complexe hôtelier, nous sommes sur une île déserte et tout n'est pas disponible. Les piscines : la température est froide, je n'invente rien puisque qu'en moyenne, j'y vois seulement chaque jour entre 2 et 5 personnes se baigner quelques minutes et sortir rapidement de l'eau. Personnel : mitigé (certains sont très dévoués, travailleurs, souriants et enthousiastes à l'idée de satisfaire les clients, tandis que d'autres sont indifférents, ne sourient pas et laissent leurs collègues faire le travail à leur place. En conséquence, nous avons décidé de récompenser par des pourboires généreux les employés qui ont fait des efforts supplémentaires). Mise à jour : Arrivés Samedi, nous avons pu enfin profiter d'une cafetière Nespresso neuve et propre Mercredi. Les moustiquaires ont été brièvement bricolées mais pas remplacées. Les fourmis sont toujours présentes en grand nombre. English translation : Think carefully before booking this hotel. Despite its ideal location, this hotel makes little effort and I find it poorly managed at every level. The prices are not justified (EUR 2,980 per week discount already deducted, with breakfast and the "Preferred Club" option, excluding flight costs and airport-hotel transfers). The five-star rating is also undeserved, and the renovation carried out in 2021 seems more like a mere "cosmetic touch" rather than a genuine refurbishment. We had hoped to treat ourselves by choosing an ocean-view suite with the "Preferred Club" option, which promised us a unique experience. Instead, we spend a week in a suite that is poorly maintained (mould, ants everywhere, layers of dust behind the televisions and furniture, Nespresso coffee machines encrusted with lime scale, stained and torn bed linen on some days, similarly soiled bath towels, defective mosquito nets, worn and dirty patio doors, and filthy curtains). Numerous so-called 'Guest Experience Managers' are very well trained in pretending to listen to customer feedback and shifting the blame for the various shortcomings onto the guest. They never question their inactions. Our assigned manager (L.R.) deemed it the guest’s responsibility to point out what was wrong and to make complaints. Very few acceptable solutions were offered. As for the ant infestation, the reception staff insisted that, once again, it was not their fault and that the ants must have come from the garage. For your information, our suite is located on the third floor, we do not use the garage, and the issue of ants in both the garage and the rooms is not for the guest to solve! Despite all the reported issues, nothing truly improved. In my view, when spending nearly EUR 3,000 per week (excluding dining expenses) in a five-star hotel for a so-called "Preferred Club Suite", the bare minimum (if one is truly a professional in hospitality) would be to ensure everything is perfect before the guest’s arrival — particularly as we arrived in the evening, so time was not lacking. Guests should not have to make complaints at a five-star hotel; the hotel should be proactively managed to ensure the guest experiences as few inconveniences as possible. The dining experience: an enormous disappointment. A majority of the food is tasteless, industrially produced, even in the “à la carte” restaurants. A complaint was made, and the response from our ever-dutiful "Guest Experience Manager" was: "The food is the same throughout the resort; we are on a deserted island, and not everything is available." The pools: the water temperature is cold, I am not exaggerating, as each day I noticed between only 2 and 5 people swimming briefly before quickly exiting the water. Staff: mixed reviews. Some are highly dedicated, hard workers, smiling, and eager to please, while others are indifferent, do not smile, and rely on colleagues to do the work for them. As a result, we decided to reward with generous tips those employees who went above and beyond. Update: We arrived on Saturday, and were finally able to enjoy a new and clean Nespresso coffee machine on Wednesday. The mosquito nets were briefly patched up, but not replaced. The ants remain highly present.
-
Nov 26, 2024
Can we keep this secret ! x
A brilliant ahead of its contemporaries on Fuerteventura. Fantastic staff, great views, adults only and on the beach. We went in November which had less wind but slightly more cloudy at times. One of those holidays when you just didn't want to leave!