Secrets Cap Cana Resort & Spa - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

26075 reviews

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  Nice if you’re looking for a quiet location

  I had a mixed experience during my stay. There were certainly some positives, but there were also several areas that I feel could be improved. The room lacked convenient power sockets, which made it difficult to charge devices. There was also no full-length mirror in the room — although there was a mirror in the bathroom, having one inside the bedroom would have been much more practical. Another major issue was the lack of anywhere to hang things. There was nowhere suitable to hang wet towels, clothes or swimsuits either in the bathroom or on the balcony. After spending time at the beach or pool, this was particularly inconvenient. I also found the bed uncomfortable, which unfortunately affected the quality of my sleep. The food quality was disappointing overall. We visited several of the restaurants and, sadly, didn’t particularly enjoy the food at most of them. The Italian restaurant was probably the exception and was reasonably good. The breakfast and lunch buffets were decent, although I feel there could have been more variety and choice. The beach was our preferred area, but it was very quiet and lacked atmosphere. I think some music or additional entertainment on the beach would have made a big difference. The pool area was often very overcrowded. Although there were umbrellas around the pool, we were never able to get one, making it difficult to stay there for any length of time because of the heat. The entertainment selection overall was good, which was a positive. The staff were generally friendly, polite and very willing to help. However, on several occasions we were given incorrect information or directed in the wrong direction. I’m not sure whether this was due to communication difficulties or a lack of knowledge, but it did cause some unnecessary confusion. That said, I do want to acknowledge that the staff always seemed to make an effort to assist. Overall, I enjoyed aspects of my stay, but I feel there are several practical areas that the hotel could improve, particularly the room facilities, food quality, beach atmosphere and availability of pool umbrellas.

  Sep 15, 2026
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  Skip this resort

  Highly disappointed in the resort not telling you that the preferred lounge was going to be closed and a couple of days later the Rosewater preferred restaurant was closed and the preferred pool was halfway closed. Yes they stayed open with construction going on in one end of the pool. The spa was only half way open as many therapeutic jets were not working . Our friends paid for all of us couples to use hydro jets and spa area for the week but weren’t told it wasn’t working. The rooms need updating desperately. When you book and pay for preferred but the facilities are closed I think is very dishonest. Our butler was fabulous and I felt sorry for him that this resort is not up to par for what you pay. The staff is some of the best that we’ve had and we’ve been to many resorts in the Dominican. I noticed a review below very similar to mine and same time period. The resort response is pretty much a copy and paste from an email I received and from the social media manager. I would skip this resort until they come in and get it updated. Two out of the three rooms we got, the air conditioning wasn’t working good. They moved one couple to another room. They both had so much condensation in their rooms they brought them humidifiers. One reason is, when the hurricane came, it took the roofs off the top floor and we were told they decided not to replace the roofs so it’s open on the patio. Skip this resort, there are two many other great places to stay.

  Sep 15, 2026
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  Secret Cana Family Event

  Loved the experience at Secret Cana, all the services provided from the staff were first class service. A great resort to rest,disconnect and enjoy yourself. Rooms were comfortable and very clean!

  Sep 15, 2026
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  10 year anniversary trip

  We had a great time! The pool was absolutely amazing, the service was great, and the dinners were top notch. I’m not exaggerating when I say I had the best piece of fish I’ve ever eaten at the Italian restaurant. The only real downside was not being able to get in the ocean because of the sargassum, but obviously that’s not the resort’s fault. Mother Nature wasn’t exactly cooperating with us on that one. Our concierge, Ericson, was awesome. He was friendly, helpful, and most importantly, not pushy, which I really appreciated. He answered every dumb question I came up with during our stay and somehow managed to do it with a smile every time. Overall, we had a fantastic stay and would definitely come back!

  Sep 15, 2026
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  Great Anniversary Location

  Beautiful resort, amazing food, great accommodations. The staff were so friendly and helpful our entire stay. Highly recommend this resort to anyone wanting to get away but also stay active and enjoy some time to relax and unwind. The resort and rooms are VERY clean.

  Sep 14, 2026